Sammy Gomez Rivera
9743 W. Hillsborough Avenue
Tampa, FL 33615
You will find that I have plenty of relevant experience that I have acquired throughout the years.
I have previously worked at home as well as in the field and know all about maintaining professional regardless of the situation.
Feel free to review my resume I have enclosed at your convenience.
Sammy Gomez Rivera
Sammy Gomez Rivera
I am a dependable, diligent worker who takes pride in any task that I undertake. I am a very productive employee and am not satisfied until my job is done to the best of my knowledge. If you find that this is the kind of employee you would like to have you can reach me at the email address and phone number above.
Own personal business – 2003 – current
Buying, repairing and selling used automotive vehicles, go-karts, mini bikes, car rim restoration and sales, high end bicycles, lawn mowers, any small engine repair and sales.
The World is Yours Video Games and Computers – Largo, Florida 2010 – 2012
Computer and video game repairs.
Extreme Circuits Inc. – Owner/Operator – Independent contractor thru Arise Virtual Solutions Inc. currently servicing Home Depot and Walgreens 2008 – 2010
Work at home inbound customer service currently servicing Home Depot. Duties include taking inbound orders and up selling of alternate products. Reviewing, canceling, updating billing information, credit adjustments to customer accounts, transferring to correct departments, parts request, process returns and giving product advice are other tasks that are performed on a daily basis.
Senior Electronic Claims Specialist - June 2007 – March 2008
Bank of America 4001 Gandy Blvd Tampa, FL USA - ECS Department
Inbound customer service interaction with customers personal and business accounts duties include filing claims for customers on unrecognized and unauthorized transactions and fraud claims. Assist personal bankers at local banking centers with account maintenance, fraud and claim related issues. Refunding overdraft and insufficient funds fees when applicable. Account maintenance include resetting history counter, updating address and phone numbers, adjust visa debit card limits, blocking and unblocking visa debit cards, closing and reordering replacement visa debit cards, faxing and mailing claim affidavits, placing stop payments on checks and merchants, update denied claims for re-evaluation, service all paper item requests for customers, research transaction details by Visa DPS and Lean, research paper items through AS400, Imageview and ACH View. Educate customers on bank policies and procedures also on how to maintain accounts to keep from having fees and identity theft in the future. Contact merchants to rectify transactions by 3 way call with the customer.
CCS Outbound Collector LP1 JAN 2003 – JUNE 2007 JP Morgan Chase Tampa, FL USA
CCS Collections FS1 4th floor outbound interaction with card members, reviewing and evaluation of delinquent accounts status for best possible payment arrangements, skip tracing for elusive cardholders with different software applications for example (Webstats Capture, all credit report agencies, Fastdata, IVault). Offer hardship programs according to each financial difficulty and account status, entering checks by phone payments and post dating them, verifying payments for other representatives when using generic check numbers, forwarding forms such as deceased notifications, bankruptcy, financial adjustments and settlements. Duties also include address changes and updating phone number changes.
Bilingual Customer Service Rep JUN 2002 - JAN 2003 Citicorp Tampa, FL, USA with Adecco
Bilingual customer service for CEFS Call Center building F, 3rd floor. Incoming interaction with EBT clients, claims, activations, cancellations, pin replacement, merchant manual authorizations, card replacements, advice, enrollments in retail platform, balance inquiries, benefit availability.
Workstation Prep NOV 2001 - JAN 2002 Citicorp Tampa, FL, USA with Talent Tree
Worked in IBP incoming mail processing building A, 1st floor. Prepared all international incoming mail, new accounts, checked deposits from all over the world and in some occasions handled cash. I handled a microfiche machine and some data entry was done as well.
Administrative Assistant OCT 2000 - OCT 2001 XO Communications Paramus, NJ, USA
All general office duties included but not limited to: Client interaction phone contact, pulling contracts and faxing them to clients, filing, report spreadsheets with excel, ordering calling cards for clients, printing, copying, faxing, answered phones.
Gomez Laundromat – 1985 – 1996 Union City, NJ, USA
Managed laundry business centering on sales and laundry service. Managed dry cleaning drop off service. Handled all money transactions and controlled flow of currency for continued washer and dryer usage.
Selling of different items as a second income within the store. Opened and closed store 7am-7pm which included surveillance, maintenance, cleaning of all machines and establishment. Laundry pick up service and home delivery. Took dry cleaning orders to outside dry cleaners and returned finished items back to store for customer pick-up.
Certification - Computer Operations & Office Procedures High School GED - General
Drake Business College - AUG 2001 – Jersey City, NJ Emerson High School – Union City, NJ 07087
Windows 3.1/95/98/2000/NT/XP/7/8.1Pro, MS Word, MS Excel, MS Power Point, MS Works, MS Access, MS Outlook, Lotus 1-2-3/Notes, and comfortable on any online internet application. Also worked with Boss, CSMIS, Claim Track, EBT enrollments, AS400, Visa DPS, Corel Draw, Adobe Photoshop.
Multitasking, 25 yrs experience in typing current speeds are 50 wpm current, 9000+ ksph, filing, operation of fax machines, printers, corporate size copiers, word processors, multi-line phones and all kinds of computers.
Language skills: I am bilingual fluent in speaking, reading and writing in Spanish