The more I can do to move towards the vision of improving the lives of people is why I am driven and committed to being successful.
Customer service • Judgment and decision making • Active listening Persuasion • Complex problem solving Critical thinking • Organized • Social perceptiveness • Time management Cultural Awareness
Accurately type 62wpm • MS Office Suite Word • Outlook and Powerpoint
Proficient in writing and handling business correspondence • Graphic presentation software • Maintaining Office Records Expert in handling and performing minor repairs to equipment including copiers, scanners and fax machines • Internet savvy with a proven talent for researching and analyzing data • Google Docs • Drive • Dropbox • Lotus Notes
Century Business College 1990-1992
AA Banking and Financial Support Services
San Diego, ÇA 1990-1992
1.Describe and understand the function of the banking system and the other main financial institutions.
2. Understand the structure and degree of independence of central banks and
conduct of monetary policy
3. Demonstrate knowledge of the theory and practice of regulation of the
financial system and banking in particular
4. Show an understanding of the role of banks.
Allegheny Community College
Pittsburgh PA 1992
General Education Diploma
1.Combating Methamphetamine Abuse HIPAA & Privacy 2014: A Survival Guide to the Law
2.HIPAA & Security 2014: A Survival Guide to the Law
3.Staying Compliant with Medicare Fraud, Waste, and Abuse (FWA) Program Compliance
1. Administrative Assistant
9.11.2017 – Present
Location Pendleton, OR
Support and provide a conduit for communications between corps office, internal departments and other units.
Help Corps Officers to manage appointments.
Serve as primary gatekeeper to ensure church activities are followed.
Take minutes for board member meetings.
Submit job requisitions
Interview hire and provide orientation Key roles include supervision of kitchen, maintenance and office staff.
Schedule employees and submit time sheets.
Complete all departmental filing.
Maintain Department Logs
Prepare general correspondence as requested, including form letters.
Rebuild and maintain website.
2. Office Manager • Interim
Company Pioneer Humane Society
Nov 2015 - Present
Location Pendleton, OR
Present a professional and inviting image by managing the front office reception and animal intake area.
Provide administrative duties.
Maintain general forms and assist clients with their needs to completion.
Work with animal control and code enforcement officers and police.
Admit incoming animals, including stray and/or owner surrendered animals. Answer busy phones, emails, schedule appointments, record messages for staff and board members.
Approve and facilitate adoptions, foster homes and local agencies.
Input medical data into software recording program.
Maintain rapport with important donors and volunteers.
Open and close shelter daily including checking all kennels, secure all doors,
daily cash, and lock boxes.
3. Pharmacist Assistant
Location iSalem OR
Assist pharmacist and pharmacy technician to process prescriptions
Greet customers and answer basic questions
Be familiar with stocked medications
Advise customers on basic drug information and interactions
Defer to pharmacist for more complex inquiries
Input customer and prescription information into computer system
Type and print out prescription labels
Help gather and bag prescriptions and deliver to customers
Answer phones in a professional manner
Tend to emails and fax messages
Take and track inventory, restocking when needed
Assist in organizing and shelving medicine
Accept and process deliveries
Frequently clean and organize workspace
Assist with billing needs
Perform various administration duties as needed (filing, copying forms, till counting, etc.)
Manage cash register and complete transactions
Report any major issues to head pharmacist.
4. Technical Support Representative
T-mobile USA - Call Center
Location Salem, OR
June 2007-Nov 2011
Troubleshoot equipment and system problems.
Enter data from customers into various software programs.
Exercise retention efforts when appropriate.
Demonstrate advanced product knowledge and the ability to solve customer issues.
Open and manage trouble ticket system for issues, Voice, Data & Video Network.
Identify customers who are comparison-shopping and inquiring about contracts.