Cindy Rollins

Freelance Collections Freelancer & Billing Freelancer

Location:Derry, New Hampshire, United States
2 Skills

Certified Professional Coder - Apprentice 2015
Home Study - MCHC

Bachelor of Psychology 2011
Hesser College, Salem, NH

Medical Billing Certificate 2010
Kaplan University

Associate of Business 2008
Hesser College, Salem, NH

Sign Language courses 2001-2004


Medical Biller/Accounts Receivable Representative Apr 2016 – Jun 2017
Orthopaedics Northeast, PC, North Andover, MA
• Research and resolve denied claims for:
o Orthopedics
o Podiatry
o Rheumatology
o Spine Surgery
o Interventional Pain Management
• Medicaid, Medicare, and all other insurances
• Contact PCPs for referrals
• Work special projects as assigned
• Contact patients regarding their benefits for infusions
• Contact and follow up with patients whose claims are denied
• Prepare deposit for the day
• Manage petty cash for 4 offices
• Update managers, doctors and co-workers on updated insurance policies

Accounts Receivable Representative
Medical Healthcare Solutions, Andover, MA Feb 2014 – Feb 2016
• Research and resolve denied and underpaid claims
o General and Minimally Invasive Surgery, Surgical Oncology
o Pediatrics
• Assist co-workers with resolution on several other specialties
o Hospitalists, Cardiology, Wound care, Radiology, etc.
• Train employees and managers on policies, protocols for insurances
• Review electronic medical records for proper procedures, sequencing of diagnoses
• Resolve inquiries/complaints from patients
• Contact patients regarding eligibility
• Contact coders and practice managers for coding and other issues

Accounts Receivable Representative
The Mentor Network, North Andover, MA Jan 2013-Oct 2013
(Temp Jan 2013 to Jun 2013)
• Researched and resolved underpaid and denied claims for foster children
• Implemented collection procedures for payment
• Improved communication as primary liaison between guarantors
• Created weekly and monthly reports for presentations using Excel
• Maintained spreadsheets using advanced Excel functions
• Posted payments

Accounts Receivable Representative Mar 2007-Dec 2012
AMSplus/AdvantEdge Healthcare Solutions, Salem, NH
(Temp Mar 2007-Jul 2007)
• Reviewed and researched an average of 600 claims per week
o Radiology and Gastroenterology
• Exceeded productivity standards consistently
• Conducted month-end balance sheet and reconciled variances
• Ensured proper coding - diagnoses, procedures, and modifiers
• Verified patient information, collected copays
• Remained up-to-date with insurance policies
• Confirmed accurate payment posting

Customer Service Representative Aug 2005-Mar. 2007
Oxford Health Plans/United Healthcare, Hooksett, NH
• Resolved customer inquiries in a timely and accurate fashion
• Exceeded productivity standards
• Increased customer satisfaction with follow-up calls
• Formulated and enforced policies, procedures and quality assurance measures
• Properly directed inbound calls to improve call flow

Customer Service Representative (Volunteer) Sep 2002-Aug 2011
Wolf Hollow, Ipswich, MA
• Educated the public about wolves
o History, biology, personality, behaviors
• Customer service with product assistance and information
• Resolved general inquiries from staff and customers
• Stocked and rotated inventory regularly keeping it organized and clean
• Performed store opening duties
o Wolves fed and watered
o Presentation area safe and cleaned
o Counted cash drawers
Skills (2) Rating