Patricia Keenan

Freelance Word Processing Freelancer & Admin Support Freelancer

446
Location:Ballyclare, Belfast, United Kingdom
Phone: 07446937864
Website: https://www.facebook.com/groups/yoca0917/?ref=group_cover
Profile:https://www.freelanced.com/yoca0917
5
Kudos
5.0
2 Skills
$20
Rate/Hr
Personal Reference

Demonstrate excellent IT skills, organisational skills, Administrative/Clerical and Customer services, I have an enormous dedication to my work. I have a wide knowledge of Microsoft packages; I have a good working knowledge of Oracle Financial System for inputting invoices received. I have a working knowledge of using a remote desktop connection as well as FileMaker Pro. I have a working knowledge of remote calendar system to allow me to access diaries and enter details as appropriate. I am a friendly and hardworking.

Profile

I am a highly motivated and professional individual. Capable of delivering at a high level, always eager to learn. I have first-rate organisational skills and the ability to produce a consistently high standard of work. I am meticulous in all aspects of detail, excellent interpersonal skills, I am an effective team player and I am capable of engaging and liaising with a broad range of individuals from a variety of backgrounds. My professional experience to date has provided a wealth of specialist skills and expertise and I am committed to facing fresh challenges and to pursue my future career.

Key Knowledge, Skills & Expertise

Skills – Creating and updating spreadsheets and databases using Microsoft Excel and Access packages to the best possible outcome of the work to be recorded. Creating and copywriting letters and documents with Microsoft Word and Publisher packages where applicable. Maintaining and creating manual and electronic filing systems for ease of use. Communicating ideas and information confidently and articulately influencing decisions and negotiating outcomes.

Soft Skills – Excellent customer service skills by telephone and face-to-face, ensuring the customer is calm, friendly and at ease at all times and negotiating outcomes of their business where needed. I have a strong work ethic, positive attitude, good communication skills, enthusiastic team working capabilities, self-confident, flexibility/adaptability and empathy where required.

Behaviour Skills – Enthusiastic and trustworthy individual. Professional at all times, customer service is always, calm and friendly and dealt with quickly and professional at all times. Reliable to ensure work is carried out quickly and professionally at all times. I can work on my own initiative at all times with minimum supervision, problem-solving where applicable, I have good judgement and problem-solving capabilities when work might need to be changed to suit the purpose of the job to be done ie letters, time sheets, questionnaires, spreadsheets with charts, databases for specific information needed etc. I have an excellent ability to follow instructions and similar.

Operational Skills – Proficiency in all Microsoft Office Packages included email. I have a great learning capability in all types of work and machinery needed. Great understanding and experience of recognised business methodologies and principles. As I have 17 years’ experience of working within various office environments from Administration to Financial departments, I understand the importance of data protection at all times I have good working knowledge of Oracle Financial Systems for invoices received for payment, batching and coding of invoices, a working knowledge and experience of remote calendar system to allow me to access diaries and enter details as appropriate. My qualifications consist of Business Administration Level 2, Word Processing Stage 3 Part 2, ECDL, GCSE Mathematics grade D, GCSE English grade C, Sage Computerised Accounts Stage 1 & 2

Work Experience

Volunteer Office Administrator
Penny Smyth Estates – Bangor – 1 April 2013 to 10 February 2014

Typing of new tenant agreement forms, bank details etc with relevant information, including landlord and tenant details. Creating and maintaining a spreadsheet for landlord/tenant addresses and contact details. Creating and typing of monthly invoices to landlords of monthly charges. Creating and maintaining, manual and electronic filing system for new rental properties. Archiving of old files as appropriate, shredding unneeded personal information, sorting receipts into date order for logging into petty cash book for accountant review.

Senior Clerical Officer
BELB, CASS Admin Section – Belfast – 06 October 2008 to 31 October 2010

Typing letters and reports and ensuring all documents are complete and ready for posting. Arranging meetings and courses for officers by telephone and letters. Answering telephone calls for officers, taking messages and emailing the messages. Answering queries regarding courses using Filemaker Pro. Assisting colleges with work. Gathering post, distributing post within the department and collecting any outgoing post for afternoon posting. Maintained manual records of attendees and take note of non-attendees reason, ensure they are put on the next course date. Updating attendees records, ensuring subcover (substitute teach cover) records go to the appropriate clerical officer. Typing up evaluations returned to the officer, computerised and manual copies maintained. Updating access to LPTalk website using remote desktop connections programme and inserting details as appropriate and forwarding information to appropriate person with login details.

Clerical Officer
BELB, Belfast Central Library, Administration Department - Belfast- 03 Dec 2007 to 03 Oct 2008

Typing letters and reports, creating leaflets, etc. Creating and updating database systems and spreadsheets. Photocopying, switchboard duties, distributing incoming and outgoing mail. Printing and taking note of total of overdues (overdue book notifications) to be posted out on a daily basis. Maintain manual and electronic filing system. Requisitioning stationery to branch libraries and ensuring put the stationery was put into bags and then into library creates for delivery. Placing orders for stationery stock. Responsibility for operation of laminating equipment. Petty cash procurement. Batching and coding of Invoices and inputting invoices into Oracle Financial System for payment and dealt with queries of unpaid invoices by contacting accounts department for the reason and returned the call to ensure payment will be made. Filling out forms: creating new suppliers, new supplier paysites, foreign payments, pass on to Office Manager to set up on Oracle Financial System for payment. Helping when required with annual leave and sick leave sheets, helping when required with weekly expenditures of branch libraries on a monthly basis ensuring all totals are correct and complete for inputting into electronic system

Senior Clerical Officer
BELB, Local Management of Schools – Belfast – 30 April 2007 – 30 Nov 2007

Typing letters and reports, creating and updating database systems and preparation of spreadsheets. Printing, collating and distributing financial reports to schools on a monthly basis, photocopying, filing, answering department telephone, answering queries, transferring calls and taking messages, faxing, distributing incoming and outgoing mail. Lodgement of cheques and issuing of receipts to schools, taking note of payments in the record book, stating date received, the name of school, code to which it is to go to and amount of payment made. Placing orders for stationery and keeping master copies for future reference. Organisation of previous year records into storage. Printing and checking employee enquiries. Writing up and inputting journals into Oracle Financial System. Typing up of minutes of meetings, and distributing around department staff.

Clerical Officer
BELB, Belfast Central Library, Administration Department - Belfast - 06 Jan 2003 to 27 Apr 2007

Typing letters and reports, creating leaflets, etc. Creating and updating database systems and spreadsheets. Photocopying, switchboard duties, distributing incoming and outgoing mail. Printing and taking note of total of overdues (overdue book notifications) to be posted out on a daily basis. Maintain manual and electronic filing system. Requisitioning stationery to branch libraries and put the stationery into bags and then into library creates for delivery. Placing orders for stationery stock. Responsibility for operation of laminating equipment. Petty cash procurement. Batching and coding of Invoices and inputting invoices into Oracle Financial System for payment and dealt with queries of unpaid invoices by contacting accounts department for reason and returned the call to ensure payment will be made. Filling out forms: creating new suppliers, new supplier paysites, foreign payments, pass on to Office Manager to set up on Oracle Financial System for payment. Helping when required with annual leave and sick leave sheets, helping when required with weekly expenditures of branch libraries on a monthly basis ensuring all totals were correct and completed for inputting into the electronic system.

Education / Qualifications Grade Year

RSA Typing skills - 1991
City & Guilds Mathematics -1992
AEB English -1992
RSA CLAIT - 1993
RSA Word Processing Stage 1 - 1994
RSA Word Processing Stage 2 Part 1 - 1994
RSA Word Processing Stage 2 Part 2 - 1994
GNVQ Business Administration Level 2 - 1995
GCSE Mathematics - 1997
GCSE English - 1997
RSA Word Processing Stage 3 Part 1 - 1998
RSA Word Processing Stage 3 Part 2 - 1998
Sage Computerised Accounts - 1999
European Computer Driving License - 2004
Skills (2) Rating
Word Processing
Admin Support