Annelies Puranen

Freelance Proofreader & Data Entry Freelancer

Location:Ottawa, Ontario, Canada
2 Skills

Recent Graduate from CanScribe Career College

Above average communication skills

Reliable, dependable and conscientious person

Good team player; work well with all kinds of people

Eager to learn new skills and take on new challenges

Works well with groups or as an individual to complete tasks given

Career Objective

To develop a successful career as an Independent Contractor in the medical transcription field.

Demonstrated Abilities:

Administrative Skills

• Greeted clients as they arrived, alerted the appropriate personnel
• Answered and controlled a small switchboard telephone
• Edited and printed out daily reports, made calculations where necessary
• Typed and arranged reports to be viewed by sales people
• Checked and billed orders as they shipped
• Created Bills of lading, and Tally’s of out going orders
• Kept track of outgoing and incoming material
• Processed incoming and outgoing mail
• Sorted and completed all filing

Customer Service Skills

• Provided general information, directions and advice to telephone callers
• Experienced in Windows '95 and '98, XP Home, Windows 7,8 and 10, Internet, E-mail, excel, some payroll
• Greeted customers and welcomed them to store
• Determined needs and assisted with purchases
• Provided personalized service; committed to customer satisfaction

Health Care Attendant Skills

• Provided one-on-one care to seniors and individuals with disabilities in their homes
• Bathed, dressed, groomed and assisted with activities of daily living
• Repositioned and transported residents using proper lifting techniques
• Gave massages and used other measures to promote comfort and relaxation
• Observed and monitored patients health status and reported changes to person in charge
• Encouraged exercise and ambulation, provided active and passive range of motion
• Provided snacks, nutritional supplements and assisted with meals
• Assisted with social and recreational needs of residents
• Performed general housekeeping duties and other tasks as requested

Communication Skills

• Consistently greeted and welcomed customers in a friendly, polite manner
• Effective communication style that includes the use of tact, sensitivity, and humor
• Special talent for establishing rapport and gaining trust with people quickly
• Empathetic listener who can convey warmth and friendliness with ease
• Ability to intervene and resolve issues quickly and with discretion
• Established excellent working relationships with fellow students, teachers, co-workers, supervisors and the public
Skills (2) Rating
Data Entry