Kapil

Freelance Telephone System Freelancer & Report Writer

1488
Location:Visakhapatnam, Andhra Pradesh, India
Profile:https://www.freelanced.com/kapil
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2 Skills
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Kapil D. Rohit

Phone: 09833680929
Email: kapilrohits@gmail.com

Committed to professionalism, highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication skills. Ability to work logically and methodically to define processes and implement methods to resolve customer issues and queries related to different services offered by the company by using the resources to the level best to give appropriate outputs to the organization
Dynamic and more than 6 years of Carrier collecting Experience and Excellent performance.
Have led Key initiatives that helped in Increasing Business and identifying areas that added to the bottom line and turned around company overall performance.
Excellent in Human interaction and relationship to solve Business issues with key Business partners.
Well Organized and having outstanding success in increasing sales.
Strong work Ethics and willingness to work hard to manage crisis and achieve employer Satisfaction.

PROFESSIONAL SNAPSHOT

1 Currently designated as CIE with Reliance Infostreams Pvt. Ltd.
2 Responsible for Customer Complaint Handling for the Circle.
3 Responsible for meeting Sla’s for Enterprise/Corporate Customers.
4 Monitoring Field Installations and ensure that it takes place within the TAT.
5 Work towards Cost Cutting Initiatives to systematically Reduce Costs.
6 Forecast Manpower Requirement for the Department.
7 Analyzing MIS Reports and deriving methods for Improvement.
8 Maintaining and building Relationship with the Client.

CORE COMPETENCIES

Customer Management

Identifying and implementing strategies for customer effectiveness by promoting a spirit of coordination between company; involved in conducting performance appraisals under the guidance of team leader, for providing feedback on areas of improvement to associates.

CAREER HIGHLIGHTS
3 Years & 2 Months.
CIE.
Network Department.
Reliance Infostreams Pvt.Ltd.Navi Mumbai.
BPO arm of Reliance Group, providing Multimedia & Multilanguage based, Inbound & Outbound Customer support to the Customers of Reliance India Mobile and Reliance India Phone.
Job Profile:
Currently managing the Customer Care Executive for the Consumer and Enterprise business for Reliance India Mobile.
1 Responsible for Cold calls in Network Department Queries,
2 Monitoring Quality Calls as per guidance of Team Leader/Manager.
3 Coordinating with the IT Professionals and Customer’s Complaint Resolutions.
4 Coordinating with NNOC (National Network Operation Centre) and Circle Leads for Customer Issues.
1 Year.
Medical Representative
Orchid HealthCare Pharma Pvt. Ltd.
Job Profile:
1 Responsible for generating prescription from Doctors.
2 Responsible for handling Chemist & Stockist.
3 Arranging meetings of Doctor’s & Managers.
2 Years & 6 Months
Medical Representative
Albatross Pharma HealthCare Pvt. Ltd.
Job Profile:
1 Responsible for generating prescription from Doctors.
2 Responsible for handling Chemist & Stockist.
3 Arranging meetings of Doctor’s & Managers.

Academic:
Appeared for Graduation
Personal Details
Date of Birth: 14 / 06/ 1980.
***: Male
Marital Status: Single
Address: 40 / 1187, Behind Hanuman Mandir, Near Lalchakki, Shiv Marg,
Ulhasnagar – 421 004, Dist. : Thane.
Skills (2) Rating
Telephone Systems
Report Writing