Seasoned small business owner with a track record of dependability and a reputation for integrity. Shifting career gears and desires a challenging role in the accounting field. Occupied a clerical/administrative role in small business setting for over 20 years. Strong computer and internet skills, which include use of Microsoft Office Suite (Word, Excel, etc.) and Internet applications (Gmail and Google applications). Highly analytical and results-driven; reliable, organized and innovative.
Skills & Abilities
? Recruiting, training, and supervising staff.
? Managing budgets.
? Keeping statistical and financial records.
? Dealing with customer queries and complaints.
?Overseeing pricing and stock control.
?Experienced in prospecting, customer targeting, marketing and advertisement.
?Effective verbal and written communication skills, customer-oriented and fluent in English and Spanish.
?Experience in maintaining accurate accounting information, financial statement preparation and general ledger activity, accounts payable, accounts receivable.
Operations manager | My own business | 1986-present
?Maintained staff by recruiting, selecting, orienting, and training employees and provided a safe, secure, and legal work environment.
?Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results
?Developed, coordinated, and enforced systems, policies, procedures, and productivity standards.
?Accomplished financial objectives by forecasting requirements, preparing an annual budget and scheduling expenditures.
?Maintained quality service by enforcing quality and customer service standards. Analyzed and resolved quality and customer service problems.
TAX expert | Since 2014
?Delivered exceptional customer service to clients by providing timely and accurately prepared tax forms.
realtor | 2008-2009
?Developed and maintained lists of properties suited to different needs and budgets.
?Communicated with clients to understand their property needs and preferences.
?Acted as a liaison between buyers and sellers to ensure positive experiences for both parties.
?Worked closely with clients to get the appropriate loans, inspections and credits reports.
?Marketed and sold properties for clients by hosting open houses and advertising online and in print.
realtor | 2007-2008
?Developed and maintained lists of commercial properties suited to different needs and budgets.
?Gained exposure for client properties using websites, social media and print real estate guides.
?Collaborated alongside company owner to build the business brand.
Accounting university certificate | current |
?Relevant coursework: Introductory, Intermediate Financial Accounting, Microeconomics,
Taxation and Macroeconomics
Income tax course (Level 1) | 2014 |
?Coursework included: tax theory; current tax laws and filing practices; and tax return preparation using the latest software.
Bookkeeping I, II and III| 2009
?Topics covered included: basic bookkeeping terminology and rules; types of accounts; journals; payroll; tax reporting: bank account reconciliation; financial statements; expenses; inventory processes; year-end processes.
real estate agent license | 2007