Vikki Kinsman

Freelance Business Card Designer & Brochure Designer

Location:snohomish, Washington, United States
2 Skills
I Have been in customer service for 15+ years. I have been using adobe and Microsoft office products for the last 15yrs. I have attached my resume along with my portfolio. I can provide more examples of my work if requested.

Vikki Marie Kinsman

Online Digital portfolio:

Professional Profile
• 15+ years of ensuring outstanding customer service delivery
• Successfully sold rental units, trucks, trailers and maintained rental equipment including storage units
• Proven ability to determine the needs of a diverse customer base regarding their rentals needs
• Extensive knowledge in the retail environment
• 3 years experience outbound sales calls
• 1 year experience contacting customers regarding their accounts
• 1+ year management experience
• !5+ yrs working with Adobe Suites both on Mac and PC format

Professional Accomplishments
Customer Service
• Responsible for cash register, debit card and credit card transactions
• Ensured excellent customer service delivery assisted customers with their purchases
• Rung up merchandise, processed new goods ,price product
• Assisted clients with reserving/booking rental vehicles, trailers, and storage in the computer system
• Helped customers with their purchases and deciding the best fit for their move requirements
• Installation of trailer hitches and wiring for trailers, truck and cars
• Have experience Using many formats of Microsoft office including 07, Have experience with Adobe Suites both Mac and PC more familiar with PC format (CS4).

• Responsible for Women’s fitting room
• Helped customers
• Placed items on hold/layaway
• Returned merchandise to the racks
• Responsible for cash register, debit card and credit card transactions
• Balanced till at the end of each shift
• Organize store merchandise
• Successfully sold merchandise such as packing materials

• Daily lock checks, paperwork
• Opening and closing facility
• Preparing units for sale,
• Calling clients to discuss their outstanding accounts
• Floor lead over saw staff and operations

Work History
Customer service St Vincent De Paul, Monroe, Wa 07/2010-10/2010
Volunteer St Vincent De Paul, Monroe, Wa 04/2010-07/2010
Relief Manager Public Storage, Kirkland, Wa 05/2008-11/2009
Tier 3 Tech Support WDS Global Wireless, Kirkland, Wa 02/2008-04/2008
Production/Assembly Aerotek staffingWoodinville,Wa 07/2007-01/2008
Cashier Wal-Mart, Lynwood,Wa 11/2005-01/2006
Customer Service Ross Dress for less, Everrett,Wa 07/2005-10/2005
Customer service U-haul Corporation, Seattle,Wa 03/2001-11/2004
Customer service/lead McDonald’s ,Snohomish Wa 01/2001- 02/2001
Customer service/lead McDonald’s ,Bothell Wa 05/1996-12/1998
Volunteer Pony program Farrell McWeirder Park, Redmond,Wa 07/1995- 10/1995
Janitor Jantek janitorial, Kirkland,Wa 09/1993-07/1995
Volunteer Discover shop, Kirkland,Wa 04/1993- 09/1993
Volunteer Pony program Farrell Mc Weirder Park, Redmond,Wa 07/1989- 10/1989

Diploma, Graphic design AI of Pittsburgh online, Pittsburgh, Pa Still enrolled
Diploma Lake Washington high, Kirkland,Wa 1995

References are available upon request.