Friends (1)

Tamara Seabrook

Freelance Writer & Proposal Writer

Location:Wilkes Barre, Pennsylvania, United States
Phone: 57-453-7835
2 Skills
Dynamic Customer Service Expert that demonstrates the ability to effectively handle problems and/or inquiries within my company's policy. I am detail oriented and fully capable of analyzing, then resolving client requests effectively & efficiently. Throughout my career I've gained time management skills that have led me to be successful in complete my duties. I've gained the ability to handle being cross trained throughout the company in many of my previous positions. Whether I'm working within a team or completing my tasks independently. This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; so I do look forward to meeting with you to discuss why I would be an asset to your institution.

Outback Steakhouse Hostess Jun 2016 ~ Present
Routinely supported other areas of the restaurant as requested, including answering
telephones and completing financial transactions for other staff.
Set dining tables accordingly and service standards.
Cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food,
beverages and ingredients.
Provided friendly and attentive service.
Followed all safety and sanitation policies when handling food and beverage to uphold
proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Consistently provided professional, friendly and engaging service.

Lord & Taylor Dec 2015 ~ Apr 2016 Customer Service Representative
Answered customer telephone calls promptly and in an appropriate manner
Determined customer needs by asking relevant questions and listening actively to the responses.
Quickly responded to and resolved all customer service issues in a timely manner.
Quickly responded to and resolved all customer service issues in a timely manner.
Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
Create alerts for unsuccessful deliveries to get rescheduled.
Reach out to Distribution Centers to inquire about missed delivery.
Work new alerts to then close each one.
Created necessary forms as needed for manual and/or special deliveries.
Collaborated with third party delivery companies and/or the distribution center to ensure scheduled deliveries.

Genpact Jun 2014 ~ Sep 2015
Senior Claims Representative
After 3rd month of hire, I was asked to solely take over & handle all international claims.
Handled approximately 80-150 inbound calls daily. Assisted DC via phone or email by creating claims. Entering necessary claim data into SAP.
Emailed claim information to necessary correspondence after creating each claim. Negotiating new routes for our trucks to travel ensuring drivers the shortest route & time. Arranged new Food Bank drop offs for drivers with product left.
Transmitted claims for payment or further investigation.
Closely coordinated with all departments to ensure smooth day to day operation.
Provided assistance to coworkers assuring company goals were met.

ProGuard Warranty Inc Jan 2013 ~ Jun 2014 Accounts Payable & Cancellations
assisted customers in person and via telephone.
Communicated with customers to resolve warranty cancellations. Created new customer
warranty cards and mailed them to customers. Composed and created Excel spreadsheets for each cancelled warranty.
Posted receipts to appropriate general ledger accounts.
Reconciled discrepancies between accounts receivable general ledger account and bank accounts.
Monitored payments due from dealerships and promptly contacted them as needed

Bentley's of NEPA Sep 2009 ~ Apr 2012
Accounts Payable & Adminstrative Assistant
Coordinated domestic and international travel arrangements, including booking airfare,
hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates.
Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Processed accounts receivable and accounts payable.
Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Penn Acceptance Corp Sep 2006 ~ Aug 2009
Credit Manager
Researched applicant's credit report
Reported account statuses to Credit Bureaus monthly
Verified References
Compiled database of loan applicants' credit histories, corporate financial statements and
other financial information.
Compiled financial reports pertaining to profit and loss.
Performed complex general accounting functions, including preparation of journal entries,
account analysis and balance sheet reconciliations. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Address all delinquent accounts via phone and/or written notice
Arranged Repossessions when necessary.
Audited financial services clients, including banks and asset management companies
Skills (2) Rating
Proposal Writing