I am a Management Consultant and a blogger and writer. I can provide website content, marketing materials, Blog posts, white papers, research, presentations and material for speaking engagements. My expertise is in communications of any kind.
My Consulting and Communications Resume:
Carolyn Reid, MBA, PMP, Prosci® Certified Practitioner and Trainer
Outcome oriented Change Management Leader with demonstrated expertise in developing and implementing cutting-edge solutions to address business opportunities and solve problems. Adept at driving fast adoption, high utilization and improving proficiency in people impacted by change to ensure benefits realization and maximized ROI. Strengths range from vision/ strategy to tactical execution along with communications. Experience in providing solutions in many industries.
Change Management Project Management Process
Improvement Communications Strategy Problem Solving
SimplexGrinnell, a Tyco Company 2015 – 2016
Change Management Leader
Change Manager and Communications Leader on all major change initiatives in SimplexGrinnell including a re-organization, a major customer satisfaction project, process improvement, Six Sigma Projects, business operations organization development and sales re-organization and improvement programs. Created all communications for change initiatives. Established metrics for each change initiative to measure the adoption of the changes. Developed the optimized Change Management process to explain roles and deliverables in change across the organization. Established and maintained a SharePoint site to centralize communications about change across the organization. Analyzed the Change Portfolio to show the collective impact on the people and to adjust and drive the change strategy. Developed customized training. To get valuable stakeholder feedback, conducted business readiness surveys to understand and develop plans related to readiness, risk, adoption of changes and issues to be addressed.
Senior OCM Consultant 2014 – 2015
Worked with PCM (IT Solutions and Services) to provide Change Management and Communications for a large scale transformational ERP project and a CRM project. Project Manager for the CRM project. Provided communications and branding for the initiative: project logo, presentations, scripted videos to be delivered by the President and VPs, developed the project website, project updates and newsletters.
CSR Consulting, LLC 2013 – 2014
Worked with Oil and Gas Company to provide Communications and plan Organizational Change Strategy for a worldwide Information Risk Improvement IT Project.
MSS Technologies 2012 – 2013
Developed frameworks and marketing for practices in Organizational Change Management, Project Portfolio Management, Process Improvement and Project Management Office (PMO). Built thought leadership through papers and blog posts. As certified Prosci instructor®, trained consultants in Prosci® Change Management course. Keynote Speaker at IT Conference. Projects Included: Texas Medical Center, Consultant / Project Manager: Using a structured framework, analyzed IT systems and business processes to develop an IT and Business Process Roadmap providing recommendations for an ERP system and improved processes.
CSR Consulting 2011 – 2012
Independent Management Consultant, Contracted for Project with JDA Software
Built Project Management and Change Management Offices. Developed all processes, tools, training and governance. Established Project Management and Organizational Change Management Centers of Excellence. Led Change Management on large-scale transformational Order to Cash project spanning many processes and functional areas.
Guident Technologies 2008 – 2011
Developed Practice specializing in Portfolio Management, Project Management, Business Transformation and Process Improvement. Negotiated partnerships, developed white papers, developed software product solutions, marketing and contracts. Led internal training program for PMP certification. Presented at Oracle Conference in 2011 and 2012. Projects included: US Air Force: Consultant/ Project Manager, with secret clearance, on KPMG team Implementing Oracle Application. Led multi-year, multi-million dollar enterprise wide business transformation program for the Air Force for Portfolio Management, Project Management, Compliance and Investment Management. This program had 750 stakeholders in many different functional areas and divisions across the country. Provided Communications and Change Management for the transformation. Hydro Quebec: implemented Enterprise Portfolio Management and Process Performance solution. USSOCOM (US Special Operations Command) turned around failing project.
Headstrong, Contract with Honeywell
Engagement Manager\ Consultant 2008 – 2008
Worked with a large cross-functional team to provide a large-scale, high value solution across the PMO. Provided process improvement, communication and training for the large, dispersed user population.
Perot Systems, Contract for Catholic Healthcare West (Now Dignity Health) PMO 2006 – 2008
Project Portfolio Management Director of the PMO
Developed Perot Systems Portfolio Management and IT Governance consulting methodology. Catholic Healthcare West: Portfolio Management Director. To solve the problem of high project failure rate, led a large-scale transformation program (multiple projects) to improve the business processes and technology of the PMO. Working with CHW Leaders, developed a Project Prioritization model, based on a business value optimization framework, to use across 44 hospitals to achieve corporate strategy. Led Change Management and developed Communications for all programs.
Headstrong Consulting 2005 – 2006
Portfolio Management Consulting Practice Director for Public Sector
Established Headstrong Portfolio Management and Project Management Practice for Public Sector. Developed consulting methodology and hired, trained and managed consultants. Led business development and strategy. Brought in $1,000,000 + contract in first week. Developed proposals, SOWs and negotiated contracts. Projects Included: Defense Logistics Agency (DLA), Consultant (on IBM / Headstrong team). Led multi-year, multi-million dollar business transformation program for a Portfolio Management process and technology solution across their projects and IT systems. Led Change Management and Communications for the project. AARP - Turned around failing project. GSA – Developed IT Strategic Roadmap.
CSR Consulting, LLC 2003 – 2005
Business Development, Marketing, Software and Process Solutions, Speaker, Writer. Projects Included: CSAA – Improved Project Management and budgeting. CNA Insurance - Led implementation of solution for Six-Sigma business process improvement. Washington Mutual - Developed best practice portfolio management solution.
Education • Certifications • Achievements • Skills
Master in Business Administration, Arizona State University
Bachelor of Science Mechanical Engineering, University of Florida
Master’s Certificate in Project Management, George Washington University
PMP (Project Management Professional) Certification, PMI, Member 2011 PMP Certification Committee
Prosci® Certified Change Management Practitioner and Trainer, Completed Advanced OCM class
Leading member/ contributor to First PMI Portfolio Management Standard
Leader of Arizona Change Management Group (Local and LinkedIn)
Post on OCM in Healthcare industry: http://www.hitechanswers.net/?s=carolyn+reid