5300 Gary Dr., Berthoud, CO 80513 ¦ 303.601.7709
TECHNOLOGY PROJECT MANAGEMENT PROFESSIONAL
Network Technology | Program Management | Transformational Leader
Uniquely gifted program manager skilled at planning, financial and project management, and driving operational excellence for multi-million dollar projects. Exceptionally customer-centered; considered an expert at client relationship building and maintenance. Dynamic and transformational leader with cross-functional team development, mentorship, team-building, reporting and implementation skills. Respected and admired for judgment, accuracy, loyalty, integrity, initiative, dependability, credibility and meticulous attention to detail. Results-driven strategic business ideation with exceptional communication skills and process improvement acumen. Profound understanding of business and technology market issues and trends affecting tactical execution. Highly organized and detail oriented with a talent for unpacking complex scenarios and creating practical solutions.
? Successfully reduced network outages by 15% by replacing over 2,000 defective switch cards in global network with zero service interruption for customers.
? Drove corporate revenue increases by managing simultaneous merger of seven acquired companies.
? Led teams to design and install management network consisting of over 2000 international sites.
? Provided access to corporate applications at over 150 international business offices.
? Reduced overhead costs by consolidating over 6,000 employees from 8 locations to one corporate campus.
? Strong experience in PMP and PMO processes.
? 30 years of experience as Project Manager for global projects and initiatives.
? P&L Responsibility
? Business Management
? Project Methodology Assessment
? Financial Acumen ? Communication Systems Design
? Operational Excellence
? Risk Analysis
? Human Resource Management ? Conflict Resolution
? Change Management
? MS Office and Project
NORTHERN COLORADO PROJECT MANAGEMENT, Berthoud, CO 2013 – Present
Owner, Senior Project Management Consultant
Independent consultant providing IT project management, telecommunications design, and business continuity and disaster recovery planning. Manages projects for business consumers through accelerated adoption and productive use of new technologies and services.
• Assesses customer stated and unstated support needs using active listening, and providing solutions.
LEVEL 3 COMMUNICATIONS, INC., Broomfield, CO 2000 – 2013
Senior Project Manager, Network Engineering
Met or exceeded Key Performance Indicators (KPIs) and corporate strategic business objectives by managing network engineering projects from design phase through implementation for global network. Identified and communicated project scope and ensured program milestones and objectives were met.
? Maximized ROI and reduced cost by standardizing equipment for layer 2 network devices.
? Responsible for forecasting, tracking and managing budgets; allocated funds based on business priorities.
Business Analyst, Customer Service and Network Operations Center
Managed network technology merger and alignment for acquisition of customer service and network operations centers. Counseled technology teams, eliminating non-conformance and re-work, and resulting in accurate project cost estimates.
Senior Project Manager and Chief of Staff, Network Operations Center
Planned, designed, developed, and analyzed business plans for risk assessment and catastrophic incident management. Implemented process improvements by evaluating and re-engineering existing processes and metrics. Created Business Continuity and Disaster Recovery program and managed response of Network Operations Center.
? Reduced network outages by 25%; reduced outage time due and time to repair.
? Led and mentored 7 Project Manager and Business Analyst direct reports.
Vendor Manager, Network Operations
Responsible for developing strong internal and external relationships and guiding improvements through effective vendor management practices. Maximized value of strategic supplier relationships. Drove supplier accountability for reducing non-performance and improving recovery of non-performance costs.
? Reduced costs by 35% for network equipment maintenance contracts valued in excess of $80 million.
Senior Project Manager and Chief of Staff, IP Network Operations
Managed technology merger and integration of 7 acquired companies simultaneously. Identified and communicated project scope and ensured program milestones and objectives were met. Organized cross-functional activities, ensuring completion of project on schedule and within budget constraints.
? Reduced quantity of network outages by evaluating and re-engineering departmental processes.
Manager, Management and OSS Network Operations and Engineering
Managed availability of resources integrations, led meetings, provided project status reporting to leadership. Defined requirements and successfully tracked projects through life-cycles. Led 5 IP network engineering direct reports.
Project Manager, Management and OSS Network Operations and Engineering
Led teams in design and installation of over 2,000 networks in North America, Europe and Asia. Maintained project timeline and effectively communicated statuses of critical issues. Facilitated definition of project missions, goals, tasks, and resource requirements; resolved or assisted in resolution of conflicts; developed methods to monitor project progress.
SWANSON RINK ENGINEERING, Denver, CO 1996 – 2000
Communications Systems Designer and Project Manager
Implemented client network relocation plan for over 6,000 employees from 5 diverse locations to corporate headquarters. Designed data communications network, public address system and structured cabling system for Doha International Airport. Designed and managed installation of voice and data communications and structured cabling systems.
? Installed structured cabling system and CCTV system for Turner Communications corporate headquarters.
? Designed voice and data communications and structured cabling systems for Telluride Event Center.
STORAGE TECHNOLOGY CORPORATION, Louisville, CO 1981 – 1996
Project Manager, Information Technology
Designed and managed installation of data communications and structured cabling system for corporate headquarters and remote business offices.
Quality Specialist, Information Technology
Achieved ISO 9000 certification of Information Services division.
Supervisor, Hardware Services
Led team of 18 full time direct reports and up to 30 contractors. Reduced equipment maintenance costs.
Computer Technician, Hardware Services, IT
Installed and managed data communications systems and cabling for corporate headquarters including IBM 370, RS232 and 465, 10Base5, 10Base2, 10BaseT and 100BaseT.
Associate of Electronic Digital Technology, Red Rocks Community College, Lakewood, CO
Coursework Toward Bachelor of Business Management with Focus on Economics and Computer Science Minor, Regis University, Denver, CO
Certificate; Project Planning, Analysis and Complexity, University of Denver, Denver, CO
ISO9000 Certified Internal Auditor
Member, Project Management Institute