Amber Woodford

Freelance Billing Freelancer & Presentation Designer

Location:Wayne, Nebraska, United States
2 Skills
Service-oriented with the ability to learn new tasks quickly and proficiently. Will represent establishment with friendly, professional demeanor at all times. Excellent communication and time management skills. Can handle many tasks with accuracy and efficiency.


• Active Listening
• Reading Comprehension
• Customer and Personal Service
• Critical Thinking
• Coordination
• Social Perceptiveness
• Judgment and Decision Making
• Active Learning
• Time Management
• Management of Personnel Resources
• Psychology
• Installation
• Detail Oriented
• Negotiating
• Building relationships
• Problem Solving
• Balancing client needs
• Clerical

Outside Sales Account Executive January 2016-Present
The Bankcard Group Norfolk, NE
• Handle the highest volume account in assigned territory.
• Emphasize product features based on analysis of customers' needs.
• Exceeded target sales by 20%.
• Collaborate with colleagues to exchange selling strategies and marketing information.
• Act as customer liaison between sales management and personal accounts.
• Respond to all customer inquiries in a timely manner.
• Collaborate with members of other departments to complete sales transactions.
• Used networking opportunities to create successful, on-going business relationships.
• Plan and organized routes within territory to maximize efficiency and time in the field.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Schedule and attended at least 40- 70 client visits per day.
• Collaborate with other departments as necessary to meet customer requirements, and take advantage of sales opportunities.
• Share product knowledge with customers while making personal recommendations.
• Create strategies to develop and expand existing customer sales.
• Maintained friendly and professional customer interactions.
• Grew customer base from zero accounts to 150 accounts in six months.
• Addressed customer questions and concerns regarding products, prices and availability.
• Established 150 new accounts in only six months through successful client development.
• Developed and executed annual sales plans and strategies within territory.
• Delivered exceptional account service to strengthen customer loyalty.
• Negotiate details of contracts and payments and prepared sales contracts and order forms.
• Recommend and help customers select merchandise based on their needs.
• Confirm that appropriate changes are made to resolve any customer issue.
• Inform customers about sales and promotions in a friendly and engaging manner.
• Track down sources of special products and services to meet customers' special needs.

Project Coordinator March 2014-February 2015
Saxton Inc. Des Moines, IA
• Work within an internal team to complete project deadlines.
• Schedule projects in logical steps and budget time required to meet deadlines.
• Confer with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
• Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
• Direct and supervise workers.
• Consult or negotiate with clients to prepare project specifications.
• Assist team in preparing budgets, bids, and contracts.
• Plan and direct the installation of new or current office furniture into new or current office facility.
• Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to project fulfillment.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Direct availability and allocation of materials, supplies, and finished products.
• Collaborate with other departments as necessary to meet customer requirements, and take advantage of sales opportunities.
• Upon completion of a project review logistics performance with customers against targets and service agreements.
• Develop and implement technical project management tools such as plans, schedules, and responsibilities.
• Report project plans, progress, and results.
• Support the development of training materials and technical manuals.
• Internally assess final cost to compare with original budget and proposal, then make necessary changes for future projects to maximize value and minimize costs.

Service Coordinator September 2013-March 2014
Saxton Inc. Des Moines, IA
• Confer with customers by telephone or in person to provide information about products or services, take and enter orders, and obtain details of complaints.
• Keep records of customer interactions and transactions, record details of inquiries, complaints, or comments, as well as actions taken.
• Review warranty policy terms to determine whether a particular part and/or labor are covered under warranty.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and arrange for billing if services not covered under warranty.
• Review claims adjustments with dealers, examine parts claimed to be defective, and submit these to manufacture.
• Collect payment from manufacture for any labor services covered under warranty.
• Manage customer service by arranging for service technicians to make office calls to access and/or repair damaged items.
• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Provide services to customers, such as order placement or account information.
• Conduct searches to find needed information, using such sources as the Internet.

Loan Closing Specialist November 2012-September 2013
Wells Fargo Des Moines, IA
• Create, maintain, and enter information into databases.
• Assemble, prepare and verify closing documents during the completion of home mortgage refinancing.
• Confer with underwriters to aid in resolving mortgage application problems.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Coordinate all aspects of the closing process and ensure that all terms of the sale are met.
• Prepare loan and property insurance paperwork included in a loan package.
• Coordinate the details of the final closing meeting, during which the closing statement and mortgage note are signed.

Employment Consultant June 2012-December 2012
Candeo Johnston, IA
• Provide job coaching services to clients until they gain complete independence.
• Work with medical providers by submitting detailed documentation of support given.
• Work with clients to establish goals to help gain independence at work.
• Provide guardians and case managers with client updates.
• Support and encourage clients to work with managers and supervisors to resolve any work conflicts or other issues.

Student Services Assistant August 2011-May 2012
Buena Vista University Storm Lake, IA
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• File and maintain records.
• Collect, sort, distribute, and prepare mail, messages, or courier deliveries.
• Keep a current record of staff members' whereabouts and availability.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Server April 2011-December 2011
Regatta Grille Storm Lake, IA
• Stock service stations with items such as ice, napkins, or straws.
• Take food orders and relay orders to kitchens or serving counters so they can be filled.
• Prepare food items, such as sandwiches, salads, soups, or beverages.
• Examine trays to ensure that they contain required items.
• Remove trays and stack dishes for return to kitchen after meals are finished.
• Carry food, silverware, or linen on trays or use carts to carry trays.
• Total checks, present them to customers, and accept payment for services.

Peer Guide August 2009-December 2010
Morningside College–Student Success Program Sioux City, IA
• Organize tutoring environment to promote productivity and learning.
• Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
• Teach students study skills, note-taking skills, and test-taking strategies.
• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Summer Nanny May 2009-August 2009
Storm Lake, IA
• Observe and monitor children's play activities.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Assist in preparing food and serving meals and refreshments to children.
• Discipline children and recommend or initiate other measures to control behavior.
• Perform housekeeping duties, such as cleaning, dish washing, and changing of linens.
• Accompany children on outings.

Bachelor of Arts: Psychology / Philosophy and Religion May 2012
Buena Vista University Storm Lake, IA

Double major
Dean’s List Honoree, 1 semester.
Volunteer with BV Buddies.
Student Athlete
Member, Student Group.
Member, Psych Club.

Undergraduate: Psychology / Religions Studies December 2010
Morningside College Sioux City, IA

Transferred Spring 2011
Double major
Dean’s List Honoree, 3 semesters.
Presenter, Palmer Academic Seminar.
Student Scholar Athlete
Member, Psych High.
Member, Orientation Comity
Volunteer, Big Brothers Big Sisters
Volunteer, Girl's Inc.
Volunteer, Boy's Club.
Volunteer, Mid-Step Services.
Skills (2) Rating
Presentation Design