Dara Kopano

Freelance Writer & Editor

Location:Farmington, New York, United States
2 Skills
Dependable, meticulous worker capable of balancing projects, on-the-job learning, and new situations
Excellent oral and written interpersonal skills and ability to work with a variety of personalities
General office skills: sorting and directing mail, preparing cash deposits, and maintaining filing databases
Technologically savvy in Microsoft Office, Word, PowerPoint, Outlook, CRM, NetSuite and Quickbooks
Skilled in medical transcription, tracking meeting notes, setting schedules, and meeting facilitation
Well versed in social media formats including Twitter, Facebook, Constant Contact, and Wordpress

University of Arizona. Tucson, AZ May 2014
Bachelors of Arts in General Studies: Science, Technology, Health, and Society
Cumulative GPA: 3.8. Coursework taken focused strongly in Geography and Renewable Natural Resources
Dean's Honorable Mention List, Fall 2011 and Spring 2012
Preceptor GEOS 212/ 397A Oceanography: Led study sessions for students struggling with new concepts and informed instructor when coursework was unclear. Assisted in grading homework assignments.

Waste Harmonics, Victor, NY. Customer Service October 2016- Present
Provide excellent customer service via phone and email. Primary responsibilities include scheduling services, handling service changes, and resolving problems between clients and haulers.
Customer requests are handled with an emphasis on clear communication, accurate reporting, and fast resolution.

Fowler's Marina, Wolcott, NY. Bookkeeper/ Office Assistant June 2015- October 2015
Maintain company accounts receivables, issue statements, handle warranties, and create invoices using Quickbooks
Successfully reconcile and balance bank accounts to ensure all financial transactions are recorded properly
General administrative duties including filing, receiving mail, ordering and checking in parts, answering multiple phone lines, writing up work orders, assisting in payroll, and making trips to the DMV

The Solar Store, Tucson, AZ. Community Relations Specialist. May 2014-May 2015
Answer multiple line phone system, respond to customer inquiries, complaints, schedule appointments, and provide additional follow up as necessary to maintain positive customer relations.
Manage all social media platforms and ensure community engagement. Revitalized the company website and carry out regular updates using Wordpress.
Perform various administrative duties including data entry, file maintenance, accounting, warranty issues, inter-office communications, mail sorting, and replenishment of office supplies.

The Bureau of Applied Research in Anthropology. Tucson, AZ Spring 2013
Engaging Students and Employees in UA Campus Sustainability Initiatives- Research Assistant.
Formulated semi-structured research questions to determine how sustainable projects initiate and function on the UA campus using a participatory research approach. Interviewed and compiled information from key informants.
Presented research progress to stakeholders in the BARA Symposium May 2013. Published work to come.

The College of Agriculture and Life Sciences, University of Arizona. Tucson, AZ. Spring 2013
Peer Mentor Program.
Mentored 3 freshmen students on academic probation. Monitored student progress weekly and assisted with success strategies and goal making. Served as a sounding board for student concerns and mentees to appropriate campus resources.

The University of Arizona Food Network. Tucson, AZ. Spring 2014
Engaged in weekly seminar sessions to discuss food deserts in Tucson and ways to improve food sovereignty in Southeast Arizona.
Major contribution centered on creating a network and keeping it viable. Maintained regular contact with group facilitator to create a template for member biographies and data collection for use in web development.

The Nature Conservancy. Tucson, AZ. Rainwater Harvesting Docent January 2012-December 2014
Attended a 9 week training course to learn TNC’s role in southern Arizona how rainwater harvesting affects the Sonoran Desert
Lead tours around the TNC campus to highlight and explain proper rainwater harvesting techniques and address questions regarding active and passive methods, cisterns, composting, and solar energy.
Engage community members in tabling events and spearheaded a marketing campaign directed towards Tucson Neighborhood Associations.
Skills (2) Rating