Monica J. James
To obtain a Customer Service / Sales position with a professional organization.
April. 2014 – June 2015 Mckesson Medical Surgical Richmond, VA.
Customers Service Rep III
? Successfully completed on the job training in with the E1 / JDE System
? Take incoming calls and make outbound calls. Processing orders for shipping to customers via credit card.
? Trained in using E-Lead system, ADP, PeopleSoft, E1/ JDE and Cisco phone system
? Kept track of orders and placed orders for customers. Process returns using UPS Campus ship
? Use MS Outlook, Access, Word & Excel daily.
Jan. 2005 – April 2014 Kelly Services / Chesterfield Co. Public Schools Chesterfield, VA.
Executive Administrative Assistant
? Employed as a full time contractor for Chesterfield County Public Schools, Educational Corporation.
? Provided Administrative support for two office managers
? Provided professional customer service, answered phones and typed up daily reports on scholarship awards.
? Handled Administrative duties, books appointments and scheduled meetings and other events as requested.
? Advance knowledge of Excel, Power Point, Outlook, Ms. Word and various software training
? Typing 75 to 80 wpm.
? Reason for leaving: End of assignment, Minor surgery
Oct. 2002 - Jan 2005 Virginia Correctional Enterprise ( State DOC) Chesterfield, VA.
Customer Service Office Manager
? Managed administration of shipping and receiving reports daily.
? Kept track reports using Excel spread sheets and wrote routine correspondence.
? Managed customer service employee’s reports of inbound and outbound calls, sales inventory reports and data for stocking inventory in the warehouse.
? Created power point presentations daily &monthly for organization of meetings, trainings and employee evaluations.
? Made daily outbound sales calls to contract customers for sales of office furniture, and other products, supervised a team of 50 customer service sales representatives
? Reason for leaving: Birth of son and offered another position
Oct. 1997- Oct. 2002 Philip Morris USA Richmond, VA.
Executive Administrative Office Assistant
? Provided administrative support to a team of four managers, acted as a liaison between managers for communication of information and organization of office meetings and events.
? Used various Micro Soft office products, Word, Excel, Lotus, Power Point, & Outlook, to perform various office duties, such as record keeping, electronic filing systems, typing of correspondence, e-mail and presentations.
? Organized meetings, reserved meeting facilities, made reservations for hotel stays and travel plans as requested.
? Daily typing, answering phones, checking voicemails, returning calls, setting up and sending mass e-mail lists.
? Reason for leaving: Offered another position
References: Available upon request John Marshall High School ; Averett University 1993; Diploma 2003; Business Administration & Management ; Health & Wellness Fitness Coach -2014, Languages spoken: English & Spanish, Commissioned VA State Notary Public.