jessica Chellberg

Freelance Copywriter & Virtual Assistant

Location:Ada, Oklahoma, United States
2 Skills
Job Objective: Seeking an customer relations position within your company where I can utilize my 15 years of customer relations experience as well as excellent communication skills in a fast paced environment in order to enhance your client’s as well as my coworker's experience.

Summary of Qualifications:

Picked up on new procedures in a prompt manner
Created rapport with my clients and the staff by displaying excellent customer relations skills and personification
Kept a complete record of sales; checked out at closing of each shift with the correct amount of money and inventory at all times, very computer literate; can type 83wmp
Dependable, trustworthy, and well organized

Relevant Experience:

Customer Relations:

Answered client calls to answer any billing, technical or complaints they had
Provided prompt and friendly service
Utilized internet search engines as well as company software in order to seek answers to every obstacle I was faced with
Took every call as a chance to up sale or upgrade to fit the client's needs
Assisted agents with all billing and technical issues as well as taking over escalated calls and providing supervisors with floor support

Veterinary Office:
Greeted clients upon entering the office checked the client in and pulled their files for the Dr. to review
Answered the phone as well as scheduled appointments, sent out appointment reminders, filed all charts, checked patients in and out
Assisted the Dr. in any and all procedures preformed from as simple as vaccinations to as difficult as a c-section surgery as well as preformed any laboratory tests as required of me
Maintained inventory while keeping a clean and safe environment for both the clients as well as the staff members
Performed cleaning duties, such as sweeping and mopping floors, taking out trash, cleaning bathrooms, cleaning kennels, and doing laundry all with little to no supervision

Work History:
AT&T Pensacola, Florida
Retention and sales consultant 2015 to 2015

West Corporation Pensacola, Florida
5031 Commerce Park Circle. 2013 to 2015
Customer Service Specialist

The Tin Cow Pensacola, Florida
102 South Palafox Place 2012 to 2012

600 South Italian Eatery Pensacola, Florida
Lead Bartender 2011 To 2011

Linschied Library East Central University Ada, Oklahoma
Student Worker 2009 to 2010

The Village Bar Ada, Oklahoma
Bartender 2004 to 2006

Animal Medical Center Ada, Oklahoma
Veterinary Technician 2003 to 2004
Skills (2) Rating
Virtual Assistance