Roopali Naik

Freelance Fiction Writer & Children's Book Writer

Location:Hurstville, New South Wales, Australia
2 Skills
Curriculum vitae

Roopali Naik Deshpande

5/2 Hill Crest Avenue
Hurstville 2220
Contact No: 0415183293

Achievement: Published a Children Book in November 2015

Tiger and Angel

Publisher: Penguin


Professional experience:

Mums At Work Delhi-NCR INDIA April ‘14 – May ‘15

Centre Manager

My Key Deliveries: Operations

Writing Blogs and Articles


Monthly Event Organizations.

Monthly Club Meets.

Meeting with Mums At work Members.

Sales and Marketing on social network and face to face.

Brightsun Travels - Gurgaon INDIA July ‘12- Feb’14

As a Reservations Agent, I was primarily responsible issuing & reissuing of tickets.

My key deliverables include:

Quoting fares to cooperates and Passengers
Reservations and Making itinerary
Issuing & reissuing of tickets
Resolving agent & passenger queries
Refund process

Facilities –Administrative

Ness Technologies – Mumbai INDIA May ‘11- Dec ‘11

Worked as Administrative executive for Ness Technologies from Mumbai

My Key Deliveries:

1) Issuing ID cards and Access cards to employees
2) Delivering Monthly Report 1) Alarm 2) CCTV 3) Transport 4) Telephone
5) Courier 6) chorus calls 7) Facility data and 8) cabs
3) Booking cabs and hotel reservations for the employees
4) Accessing and resolving tickets raised by the employee for facility problems
5) Organizing and booking meeting schedules and connecting VC calls.

Experience in the Aviation Industry for approx. 5 years

Airlines Designation Period
Saudi Arabian Airlines, Mumbai Customer Service Agent Aug'O5 -Mar'09
Qatar Airways, Hyderabad Reservation Agent Mar '05 -Jul'O5
Air India,Sydney ,Australia Reservation Agent Feb'04 Jan'05
Airsonic Australia ,Sydney Travel consultant Sep'03 -Jan'04
Global Aviation (P) Ltd ,Hyderabad Feb'02 -Aug'03

Saudi Arabian Airlines – Hyderabad INDIA August '05 –Mar’09

'As a customer Service Agent, I am primarily responsible to ensure a delivery of high customer service levels .

My key deliverables

• End to end process delivery from check in to boarding
• To provide timely & appropriate solutions to customer queries
• Meet & Assist First class passengers, VIP’s, unaccompanied Minor &
Physically challenged passengers.
• To develop a personal rapport with frequent flyers.
• To supervise Baggage Identification & distribution area.
• To coordinate Post -flight reports vis Passenger & Cargo loads.

Qatar Airways"Hyderabad March 'O5-July '05

As a Reservations Agent, I was primarily responsible issuing & reissuing of tickets.

My key deliverables include :

• Issuing & reissuing of tickets to passengers
• Resolving agent & passenger queries
Air India,Sydney, Australia Feb'04 -Jan'05

My key deliverables include:

• Issuing & Reissuing of tickets to passengers
• Resolving agent & passenger queries

Airsonic Australia .Sydney,Australia Sept'03 -Jan'04

As a Travel Consultant I was responsible for issuing of tickets, attending to customer queries, & meeting with customer service TAT's as specified by the organization.

Global Aviation (Pl Ltd .Hyderabad.India Feb'02 - Aug'03

As a Travel Consultant I was responsible for attending to customer querles, with a strict adherence to organizational customer service standards.


• Diploma in Beauty Therapy – CIDESCO 2015

• Diploma in lATA /UFTAA foundation course

• Diploma in Airlines & travel mgmt from Trade wings institute of Management,

• Post Graduate in English literature from Osmania University, Hyderabad.

• Diploma in Computer Applications from CMC Hyderabad.

• Bachelor of Arts (Literature) from Osmania University ,Hyderabad .

• Graduate Diploma in Fashion Designing from Central Academy of Fashion, Hyderabad.

• Certificate course in Elements of Fashion Design from NIIFT Hyderabad .

Personal details

Date of Birth : 2nd May 1979

Citizenship : Australian

*** : Female

Languages Known: English, Hindi, Marathi & Telugu

Hobbies : Reading, Poetry & Dance
Personal Traits : Strong will and high on achievement orientation