Friends (1)

Diane Sloan

Freelance Admin Support Freelancer & Personal Assistant

127
Location:Lemon Grove, California, United States
Profile:https://www.freelanced.com/dianesloan
0
Kudos
3.0
2 Skills
$17
Rate/Hr
Diane B Sloan
San Diego, Ca.

Professional Summary
Customer Service Representative accomplished in conflict resolution and associate training. Effective in face to face, on line and telephone interaction with customers across many industries. Five years of administrative support in public relations and sales. Very diverse in a professional virtual office setting. A reliable team player comfortable interacting with all levels of management.

Skill Highlights
SAP Oracle Microsoft Office
Positive attitude Adaptability Attentiveness
Creativity Clear communication Analytic thinker
Strong Work Ethic Team Player SAP
Oracle Persuasiveness
Negotiation Front Office Reception
Professional Experience

Medical Billing Analyst/Account Receivables
June 2016 to September 2016 Lawton Group- San Diego, CA.
• Provide excellent customer service to patients in front office, coordinating payment plans for the out of pocket balances and co-insurance. Analyze, review, monitor and authorize services provided. Interpret patient medical records to apply medical cost, containment procedures and guidelines to providers of medical care and utilization practices. Knowledge of ICD-10 codes that meet current standards. Administrative support with prioritizing accounts and work flow to meet management goals, data entry, 1500 paper and electronic claim filing. Assistance with revenue cycle management resolution and follow through. Responsible for performing collections on past due claims in the range of current to over 180 days’ delinquent. Filing appeals for denials and prior authorizations for services.

Senior Medical Billing/Account Receivables Analyst
June 2015 to March 2016 Amura Health Solutions - Del Mar, CA
• Consulting- San Diego Demonstrate knowledge of HIPAA Privacy and Security Regulations, appropriately handling patient information. Analyze, review, monitor and authorize services provided. Interpret patient medical records to apply medical cost, containment procedures and guidelines to providers of medical care and utilization practices. Knowledge of ICD-10 codes that meet current standards. Administrative support with prioritizing accounts and work flow to meet management goals, data entry, 1500 paper and electronic claim filing. Assistance with revenue cycle management resolution and follow through. Responsible for performing collections on past due claims in the range of current to over 180 days’ delinquent. Filing appeals for denials and prior authorizations for services.

Senior Special Orders Representative
September 2014 to August 2015 Government Services HD Supply - San Diego, CA
• Research and source items for all special order requests in all product line categories, Manage field sales personnel and active accounts. Prepare formal quotes and data entry. Work closely with our suppliers to source products. Process payments with credit cards, company checks or government purchase order numbers. Processing orders through inbound call center, made outbound calls to follow up with customer orders, worked with the various freight companies on tracking all orders

Special Orders Representative
February 2008 to September 2014 HD Supply - San Diego, CA
• Research and source items for all special order requests in all product lines. Responsible for processing all return requests, and reconciling all invoice discrepancies. Preparing consumer quotes by working closely with various vendors to provide goods and services, answer a constant flow of customer and vendor calls. Addressed and resolved customer product complaints empathetically and professionally. Follow up on unaccepted customer quotes with the intention to convert to a sale. Verifies quote information is current and accurate (i.e, PO numbers, payment terms, pricing and part numbers).

Account Manager
June 2004 to September 2007 DJ Orthopedics - Vista, CA
• Received inbound calls from patients, doctors and field sales representatives. Prepared price quotes for prescribed medical devices. Calculated patient's co-insurance and deductibles. Processed prior authorizations. Worked closely with various commercial insurance companies for accuracy in deductibles. Documented, researched and resolved patient issues. Answered a constant flow of customer calls in a call center atmosphere. Facilitated problem resolution in the computer system. Use good judgment to make decisions when carrying out assignments that have a significant impact on services or programs. Maintained a high level of quality and accuracy when processing 3rd party billings for our clients, issued credits.

Education and Training
Associate of Science: Graduate 2009 Remington College - San Diego, CA
Criminal Justice

Skills
Customer Service, Microsoft office programs, Administrative, Medical billings, Budget, Call Center Team Lead, Supervisor, SAP and Oracle programs, Consulting, Pain Management, Government Contracts, Credits, Clients, Data Entry, Payroll, Filing, ICD-10, Insurance, Office, Personnel, Persuasive Speaker, Pricing, Problem Resolution, Quality Assurance, Reconciling, Research, Sales, Transportation and travel arrangements

Community Volunteer
Community Recourse Center, Encinitas, CA.
HDSA- Huntington’s Disease Society of America, San Diego, CA
Dan Diego Food Pantry, San Diego, CA, SDFF- San Diego Film Festival, San Diego, CA