Jamonica Hill

Freelance Business Manager & Operations Manager

1726
Location:Morrisville, North Carolina, United States
Profile:https://www.freelanced.com/jamonicahill
1
Kudos
5.0
2 Skills
$130
Rate/Hr
Operations Executive with demonstrated record of exceeding customer satisfaction targets, driving results and turning around under-performing processes globally across proprietary and external partners. Strong background in customer experience management, vendor performance management and contract negotiations, call centers, back office operations, general management, project management, program management, regulatory and risk policy oversight, process redesign, operating budgets and re-engineering. Key skills include:

• Multi-functional leadership
• Customer Satisfaction Improvements
• Relationship Management
• Strategy Design and Execution
• Process Simplification & Improvement
• Staff Management & Development
• Turn Around or Start Up Leader
• Cultural Change Agent