Self-Directed Administrative Professional
Over 8 years of customer service and administrative experience, including extensive Microsoft office and workforce management knowledge. Well-versed in time management skills to include managing executive calendars. Experienced setting up, organizing and recording meetings. Exceptional writing skill; edited and reworked business letters for Director of Consulting-East Coast.
Synopsis of Achievements
o Opened several mainstream corporate accounts inclusive of Wells Fargo Bank and Northwest Honda, adding revenue of over 1,000-3,000 dollars a month.
o Increased total sales by more than 50%, raising the average ticket from 30 to 65+ dollars.
o Revamped corporate account filing and records, allowing for accurate billing and collections of overdue invoices leading to the recovery of between nearly 3,000 dollars.
o Implemented key changes in workload distribution, allowing for shorter deadlines of 2-3 days
o Created and implemented key systems in Start-Up Medical Company related to patient scheduling; reduced the number of NC/NS by nearly 75%
QALY Medical, Virtual/Remote June 2015-January 2016
New Patient Intake Coordinator/Referral Coordinator
o Schedule new patient intakes, screenings and appointments for Clinicians
o Liaison with attorneys and doctors’ offices to navigate next step for patient
o Create and fax medical referral reports
o Format, reformat and record Medical Records
o Answer patient and attorney phone calls
o Compose tracking sheets, projects and follow through with completion of all
o Implement successful patient tracking protocol
o Define role of New Patient Intake Coordinator, including daily activities, responsibilities, etc
Virtual Assistant - ASC INC April 2015- June 2015
o Create, edit and track SoWs
o Edit excel documents tracking completed works
o Respond to ZENDESK help tickets
o Manage customer database in Salesforce
Virtual Assistant - *PRIVATE CEO* March 2015-June 2015
o Manage calendar appointments
o Book conferences, meetings, etc.
o Implement projects from start to finish
The Levin Group, Owings Mills, MD Feb. 2014-April 2014
o Completed 2 months of overdue projects, including KPE entry in 1 month
o Update CRM (software) accounts for each dental practice for every interaction completed.
o Decreased request turn-around times from 1 week to 3 days for consultant administrative requests
o Revised welcome packet creation to be streamlined, less confusing and less time-consuming
o Complete program administration tasks- including starting and assigning client programs
o Increased efficiency by researching and revising administrative protocol
Edible Arrangements, Owings Mills, MD April. 2010-June 2013
o Hire and train new CSRs, manage disciplinary measures, motivate team to achieve highest possible sales goals.
o Created new inventory managing system- lowering the production cost for 4 stores by 20%.
o Create driver payroll template in Excel limiting payroll errors.
o Effectively resolve customer complaints reducing the number of complaints escalating to corporate level
WBAL TV (Office Team), Baltimore, MD 2007-2008
o Learn new programs, software, and protocol within weeks in order to effectively perform duties required.
o Utilize Lotus Notes, QAS system, traffic specific software to add and revise commercial spots.
o Work closely with Account Executives to ensure proper commercials aired; utilized attention to minute details as well as the ability to think independently and critically.
o Accurately record information pertaining to problems with commercials or interactions with clients, account executives and coworkers.
o Create and run daily reports, file and log them appropriately.
o Manage a system of original and revised content, maintaining awareness of deadlines, time slots and any client specific instructions.
Loyola College (Office Team), Baltimore, MD 2007
o Short term assignment to assist during peak enrollment period.
o Utilized Microsoft Office, including Access, to update student and alumni records.
o Conducted internet research of former and current student information to ensure accuracy in student files
o Revised confidential student records, including social security numbers, addresses and phone numbers.
o Direct and answer calls as necessary
o Assisted team of directors as needed with various projects, including altering reports in Microsoft Access.
Baltimore City Community College 2011-2012
Hartwick College Spring 2006