Misty Pagel

Freelance Article Writer & Blog Writer

Location:Austin, Texas, United States
Phone: 5124263781
2 Skills
Misty Pagel

I am a multi-disciplinary audience and organization development professional who works at the intersection of performance management, adult education, and content marketing. In my work for performance management and public relations firms, and within the service industry, I have worked with strategic partners and sponsors to incorporate ongoing promotion of those partners/sponsors within my clients’ online educational content. I have provided these content marketing and partner relation functions while simultaneously providing business consulting, recruiting, and human resource management roles.

I bring extensive experience with business writing, organizational assessment, executive coaching, and executive positioning. I have built HR/performance management and adult education programs, from the ground up, for three small companies (a public relations firm, a restaurant, and a telecommunications company). I have also been the leader in the creation of a leadership academy, and managed the ongoing curriculum and operations for that academy.

M.A. Organizational Development & Training. St. Edward’s University. GPA: 4.0
Study Emphasis: Organization development and human resources, research, needs assessments and evaluations, training and development, adult education, meeting planning and facilitation, and ethical leadership.

B.A. Organizational Communications & Psychology. St. Edward’s University. GPA: 4.0
Capstone paper award recipient, recognized for “quality of research, clarity of writing, and incisiveness of analysis of moral issues.”

Study Emphasis: Intercultural communication, ethics, conflict resolution and mediation, public relations, marketing, and business writing.
2/2015 to 12/2015 Director of Organization Development and Human Resources with
Hill Country Golf & Guitar and the Six String Grill
• Building, maintaining, and directing new employee orientation, onboarding, and performance management programs
• Creating new employee orientation, onboarding, and performance management forms and materials
• Providing guidance to managers on how to conduct employee counseling sessions and performance evaluations
• Conducting new-employee orientation with all new employees
• Benefits and PTO administration
• Policy development and documentation
• Workplace injury investigation, documentation and reporting
• Identifying workplace issues
• Investigating employee complaints
• Responding to workers’ compensation claims
• Ensuring HR compliance with employment laws and regulations
• Organizing employee recognition and award events
• Planning and facilitating all-hands training meetings
• Executive coaching with the owner, General Manager, and Exec Chef
• Strategic business planning and consulting on all standard operating procedures

4/2006 to present Freelance Writer and Business Consultant
• Marketing
• Research
• Interviewing subject matter experts
• Sponsor/partner relationships for clients
• New business development for clients
• Writing articles for blogs and newsletters
• Social media content
• Business consulting (Organization development, HR, and marketing)
• Customer service monitoring and training
• Curriculum development, instructional design, and instructional writing for client eLearning programs and client Leadership Academy program
• Teaching courses for client’s Leadership Academy program
• Development of content and slides for executive key note presentations
• Managing client accounts while providing the above services within the following industries: restaurant, veterinary performance management, collections, public relations (including my previous employer, who has kept me on as a consultant), diversity and inclusion consultancy, and video production
• Organizational assessment for a state agency
• Organizational assessments, web content development, and newsletter writing for several private pre-schools
• Curriculum design and training for a non-profit organization

1/2013 to 4/2014 Manager of Organization Development with Phillips & Company
• Planning and directing the creation of the company’s leadership academy program, and managing the program
• Curriculum development, instructional design, and instructional writing for Leadership Academy courses
• Teaching Leadership Academy courses on the topics of feedback, accountability, proactivity, personal momentum, and momentum for managers
• Helping other Leadership Academy presenters develop and organize the curriculum for the Leadership Academy courses they were teaching
• Building and maintaining of new employee orientation, onboarding, and performance management programs and materials from the ground up
• Directing onboarding and performance management programs
• Providing guidance to managers on how to conduct employee counseling sessions and performance evaluations
• Conducting new-employee orientation with all new employees
• Policy development and documentation
• Identifying workplace issues and investigating employee complaints
• Building and maintaining employee recognition program, and organizing employee recognition and award events, not only for employer but also for employer’s client
• Writing content for websites, press releases, social media, proposals, and key note speeches
• New business development
• Fielding questions from reporters
• Planning and facilitating company planning meetings
• Executive coaching with the owner
• Development of content and slides for executive key note presentations

9/2012 to 12/2012 Organization Development Intern with City of Austin LRC
• Writing articles promoting City employee competencies for the HR newsletter
• Researching to support development of content for online modules
• Writing scripts for online training modules, on topics such as: customer service, telephone etiquette, and communication skills
• Assisting in the facilitation of planning meetings and new employee orientations
• Researching topics to provide recommendations for responses to media

1/2010 to 4/2010 Internal Communications and Recruiting with St. Edward’s University
• Recruiting in-active undergraduate and graduate students, and providing information to support their efforts to return to their program
• Providing customer service support to re-entering students, to help them get back on track
• Temporary position

8/2001 to 8/2002 Call Center Enforcement Supervisor with Support Kids
• Collecting child support arrears, while providing great customer service in a challenging context
• Training and coaching other staff members on how to collect while simultaneously providing great customer service
• Helping mediate conflicts between both callers and staff members
• Providing written documentation of relevant legal information
• Research to locate non-custodial parents and non-custodial parent assets
• Monitoring of other staff members

7/1995 to 8/2001 Call-Center Inspection Supervisor with Infolink Services
• Conducting insurance inspection interviews over the phone
• Writing reports based on interview findings to provide to underwriting departments of insurance company clients
• Researching underwriting policies and requirements
• Onboarding new staff members
• Training, monitoring, and coaching staff members

6/1994 to 6/1995 Administrative with Texas State Legislature, Speaker’s Office
• Fielding phone calls
• Welcoming and assisting visitors, including high-level officials
• Data-entry
• Preparing letters and reports
• Filing
• Mail processing

References Available Upon Request
Skills (2) Rating
Article Writing
Blog Writing