Antonia Allen

Freelance Editor & Content Writer

160
Location:Charlotte, North Carolina, United States
Profile:https://www.freelanced.com/antoniaallen
0
Kudos
4.5
2 Skills
$35
Rate/Hr
Antonia Allen – Technical Writer
________________________________________
607 23rd Street, Butner, NC 27509 • tallen02@yahoo.com • Cell: 919-603-8682 • Home: 919-575-3396

Qualifications
________________________________________
Meticulous, accomplished Technical Writer/Editor with comprehensive experience in writing, editing, and proofreading healthcare related and hardware/software documents. Skilled in print and online editing; technically proficient in PhotoShop, HTML, OneNote, Adobe Acrobat, Adobe Photoshop, Adobe Creative Cloud, HyperSnap, XML, RoboHelp, DITA, SharePoint (Content Management System), Wiki, MediaWiki, HP Quality Center, EM7, WASP, JIRA, Confluence, MS Office Suite (Excel, Word, PowerPoint, Access), NCTracks, TCP/IP, LAN/WAN, Oracle, UNIX, SAS, C++, Network File Sharing/Migration, Visio, and additional software/hardware applications.

Objective
________________________________________
Obtain employment in the area of technical writing and/or information systems where my skills can be used and expounded upon.

Experience
________________________________________
Principle Solutions Group / Premier, Inc. – Charlotte, NC
________________________________________
August 2015-Present / Contract Sr. Technical Writer / Documentation Specialist
Authoring Tools: Confluence, OneNote, Adobe Photoshop, Adobe Creative Cloud
• Weekly Scrum meetings
• Correct and address issues identified during project
• Track and log issues in JIRA
• Create content in Word and Confluence
• Publish content written XML, HTML, online help and other formats
• Interview subject matter experts for relevant technical input
• Edit, format, and proofread documentation

Genzeon / Allscripts – Raleigh, NC
________________________________________
April 2015-June 2015 / Contract Technical Writer
Authoring Tools: Oxygen XML, DITA, OneNote
• Weekly Scrum meetings
• Corrected and addressed issues identified during project
• Created content in DITA (tasks, concepts, references)
• Published content written in DITA in XML, online help and other formats
• Interviewed subject matter experts for relevant technical input
• Managed overall project schedule by developing and tracking objectives and timelines
• Edited, formatted, and proofread documentation

The Select Group / Windstream Hosted Solutions – Raleigh, NC
________________________________________
October 2014-April 2015 / Contract Technical Writer / Wikipedia Content Writer
Authoring Tools: Visio, Microsoft Word, Acrobat, SharePoint, OneNote, FreeMind, Microsoft Excel, Microsoft PowerPoint
• Restructured and maintain the Data Center wiki by creating a mind map outline of the knowledgebase.
• Interviewed subject matter experts for relevant technical input
• Created and edited Data Center policies/procedures, (Network Incident Mgmt. Severity 1/2/3/4, Network On-Call Policy, Network Hardware Asset Mgmt. Policy, etc.)
• Maintained a project spreadsheet on the share drive as well as grant user’s access to the document library
• Worked with SMEs to coordinate projects and input project status reports
• Managed overall project schedule by developing and tracking objectives and timelines
• Corrected and addressed issues identified during project

Varite Inc. / NetApp – RTP, NC
________________________________________
August 2013-January 2014 / Contract IT Security Technical Writer / Wikipedia Content Writer
Authoring Tools: Visio, Microsoft Word, Acrobat, SharePoint, OneNote
• Wrote, edited, formatted, and maintained secure content via Mediawiki/Wiki
• Interviewed subject matter experts for relevant technical input
• Worked with security teams to maintain and develop multiple web projects (Software as a Service (SaaS) Cloud documentation, security policies and procedures, Oracle Audit Configuration and installation guides, etc…), within the Wiki/MediaWiki
• Uploaded images to the Wiki/MediaWiki
• Set up content structures in Wiki/MediaWiki
• Handled all team Wiki requests
• Restructured online help by creating Mind map outline of the SOC knowledge base.
• Edited installation and configuration documentation in Mediawiki
• Created Wiki tables, formulas, internal/external links, category, glossary, etc.

Wake Assisted Living / Durham Assisted Living– Raleigh / Durham, NC
________________________________________
April 2013-June 2014 / Part-time Medical Writer / Medical Biller
Authoring Tools: Microsoft Word, NCTracks
• Edited and maintained security procedures and confidentiality to protect patient information
• Examined billing for Medicaid guideline compliance and completion before submission
• Submitted electronic billing claims for Medicaid in NCTracks
• Assisted business office manager with administrative tasks

Blue Cross Blue Shield – Durham, NC
________________________________________
August 2012-December 2012 / Contract Technical Writer/QA Analyst
Authoring Tools: Microsoft Word, Acrobat, SharePoint, HP Quality Center
• Tested and verified print media products
• Edited and maintained health care booklets, brochures, Welcome/Renewal Letters/Kits, and procedures
• Interviewed subject matter experts for relevant technical input
• Regression tested/QA tested documentation for consistency and usability

Computer Science Corporation – Raleigh, NC
________________________________________
March 2010-August 2012 / Contract Sr. Technical Writer/Editor
Authoring Tools: Visio, PowerPoint, Word, Lotus Notes, SnagIt, Acrobat, SharePoint, Excel, WebEx
• Formatted and edited North Carolina Medicaid billing system, (NCTracks), training and technical manuals for contract clients; Medicaid Management Information Systems (MMIS)
• Wrote and edited user and project style guides for NC Dept. of Health and Human Services (DHHS), gap analysis, standard operation procedures for Medicaid billing system, while maintaining documentation tracking/control via a SharePoint site
• Interviewed subject matter experts for relevant technical input
• Distributed software and accompanying documentation by burning software CDs and designing CD covers
• Edited and maintained over 1500 page technical documents
• Mentored newly hired technical writers

Microsoft Corporation – Raleigh, NC
________________________________________
August 2008-May 2009 / Contract Technical Writer/Content Publisher II
Authoring Tools: RoboHelp, XMetal, Word, PowerPoint, Visio, SnagIt, HTML, Wiki, Acrobat, Excel
• Edited technical content for marketing publications
• Interviewed subject matter experts to gather requirements for standards
• Maintained online help using RobHelp and XMetal on a Microsoft portal
• Quality Assurance (QA) software tested web-based applications for consistency and usability
• Created application diagrams and graphics
• Wrote and edited software manuals, web content, reference manuals, and procedure documentation
• Edited Release Notes
• Worked with team members using the Agile Scrum process to manage and demonstrate product functionality
• Documented internal procedures in Wiki

Eaton Corporation – Raleigh, NC
________________________________________
April 2008-August 2008 / Contract Documentation Specialist
Authoring Tools: MS Project, Word, Matrix 10, SharePoint, HyperSnap, Acrobat, Lotus Notes
• Wrote, edited, and maintained end-user software and hardware manuals, training guides, online help, and technical specifications
• QA tested software applications for consistency and usability
• Interviewed subject matter experts for relevant technical input
• Created application diagrams and graphics
• Distributed software and accompanying documentation by burning CDs and designing CD covers
• Maintained a SharePoint library for administration, access control, and documentation revision control

UrsaLogic – Durham, NC
________________________________________
January 2008-April 2008 / Independent Contract Technical Writer
Authoring Tools: Fireworks CS3, Word, Wiki, SharePoint, WebEx
• QA tested software applications
• Planned, organized, designed, wrote, and edited online help systems, web content, reference manuals, and procedure documentation
• Trained clients on how to use online help
• Interviewed subject matter experts for relevant technical input
• Wrote articles and illustrated newsletters
• Provided helpdesk support and various methods of delivering information to the software development project
• Documented internal procedures in Wiki
• Researched new documentation tools and methods; documented and improved documentation processes.

Eaton Corporation – Raleigh, NC
________________________________________
July 2007-December 2007 / Contract Documentation Specialist
Authoring Tools: MS Project, Word, Matrix 10, SharePoint, HyperSnap, Acrobat, Lotus Notes
• Wrote, edited, and maintained end-user software and hardware manuals, training guides, online help, and technical specifications
• QA tested software applications for consistency and usability
• Interviewed subject matter experts for relevant technical input
• Created application diagrams and graphics
• Distributed software and accompanying documentation by burning CDs and designing CD covers
• Maintained a SharePoint library for administration, access control, and documentation revision control

UNC School of Medicine – Chapel Hill, NC
________________________________________
March 2005-May 2007 / Social Research Associate
Authoring Tools: SPSS, Remark Web Survey, Lotus Notes, Word
• Designed survey templates, compiled data, computed and verified extensive amounts of data results for a variety of gastrointestinal research procedures, test, and techniques
• Edited and assisted with survey questionnaires
• Performed and collected statistical calculations in support of various research analysis projects
• Administered and designed web surveys and forms using Remark

IBM – Durham, NC
________________________________________
March 2003-March 2005 / Contract Administrative Analyst
Authoring Tools: PowerPoint, Lotus Notes, Excel, Word
• Created and maintained a Lotus Notes database used for a collaboration repository by a North America audience
• Created budget reports and assisted with special projects
• Wrote and edited department newsletters

EDS – Raleigh, NC
________________________________________
August 2002-November 2002 / Contract Technical Support Engineer
Authoring Tool: Word
• Provided technical support for over 200+ USPS employee workstations
• Maintained network connectivity issues, password resets, and database applications using DOS commands and Windows Explorer

GlaxoSmithKline – RTP, NC
________________________________________
April 2002-June 2002 / Contract Desktop Support Specialist/Lotus Notes Migration
Authoring Tools: Word, Lotus Notes
• Provided feedback and support to 50+ employee workstations
• Installed, upgraded, and maintained Lotus Notes software installation using GHOST software
• Provided PC/laptop and PDA support on an NT platform


Education / Honors and Organizations
________________________________________
Bachelor of Science, Criminal Justice, North Carolina Central University
MIS, Masters Information Systems, University of Phoenix
Walsh College, Masters Science in Information Assurance/Computer Forensics (still enrolled)
2005 Completion Certificate, Methods in Clinical Research, UNC

*** Laude, North Carolina Central University
2010, Outstanding Alumnus Award, North Carolina Central University
Information System Security Association (ISSA), Raleigh Chapter
Skills (2) Rating
Editing
Content Writing