I am looking for a writing jobs. I am a volunteer contributor with Mozilla. I have been writing for the Firefox support knowledge base as well as the Mozilla Developer network. I have gained the practical experience needed to excel in the field of technical writing for end users and developers.
SUMO Mozilla and MDN Volunteer Contributor
November 2014 - Present
I am a top volunteer contributor on both SUMO Mozilla and MDN. I write for the Firefox Support knowledge base and occasionally answer support forum questions. I am a hand chosen volunteer on the iOS user success council for SUMO. I have been attending the weekly virtual meetings on SUMO and MDN since November 2014. In June 2015, I attended the Mozilla Whistler workweek in British Columbia Canada, this was the first time volunteers had been included in a workweek event. SUMO and MDN invited me to attend and I was able to meet and collaborate with both teams. I helped get the MDN glossary to its current state. I am continually working with the team to build upon and improve the learning area of MDN as well. I also proofread, edit and revise technical documentation for MDN.
Virtual Sales Cheryl's
December 1 - December 20, 2011
A 1-800-Flowers company
I answered inbound customer calls from home and placed orders for Cheryl's cookies and brownies. Helped customers make purchase decisions when asked for guidance. Offered promotions at the end of a customer order to upsell products at a special price for calling in.
Customer Care @home agent
July 2011 - November 2011
TeleTech - Higher One
I provided customer care and support for clients' online Website. The online Website is the primary interface for customers to manage their college refund/ debit card account. I answer account questions, set up a promise to pay and payment schedules, password reset, change/update account information, balance inquiry, transaction inquiry, disputes, submit incident tickets, confirm customer contact points, customer support, and resolution.
Pomona Animal Hospital, Pomona, NY
Opening, Care of hospital patients, Surgical admissions, Surgical pre-ops, Surgical set up, Surgical Prep, Surgical monitoring, Post surgical care, Dentals, Radiology, Patient Release.
Log controlled substances, Order surgical and treatment supplies, Maintain & care of surgical instruments & equipment.
Reception, Invoicing, Estimates, Use of Intravet software, Use of Microsoft Word, Customer Services, Schedule surgical & office appointments, Assist in office calls, Cash out & Closing.
Veterinary Assistant/ Technical Skills
Ridgewood Veterinary Hospital, Ridgewood, NJ
Nursing care, Phlebotomy, IV injections, SQ injections, Laboratory, Fluid admin, Vaccinations, Ear Flushing, Bandage changes, **** gland expression, Pre-anesthetic medicating, Some intubation experience, Some IV catheter placement.
Admissions, Surgical prep, Surgical assistance, Surgical Monitoring, Post surgical release.
Dental, Radiology, Patient treatments, Assisting in office calls, Technical assistance.
A.S. degree in Internet Technology with an Option in E-Commerce Administration
Penn Foster College, Scranton, PA 18515 2005 – 2011
International Correspondence Schools, Scranton, PA 18515 1997 – 1998
Orange County Community College, Middletown, NY 10940 1992 - 1993
Usage and knowledge base of HTML, XHTML, DHTML, HTML 4.0 & 5, CSS 2 & 3, Java, and CGI/Perl
Ability to work with Microsoft Windows, Mac OS X and Linux environments
Knowledge of and experience with comprehensive computer skills and troubleshooting
Experience in being able to research and implement solutions
Ability to work independently, make informed decisions, ask for guidance, if needed and follow given instructions
PC maintenance, build, add, replace internal components
Installation and configuration of wireless/wired network adapters in Windows, Mac OS X, and Linux
Good organizational and communication skills
Good customer relations background
Technical writing, editing and document review