Nationality : Kenyan
Gender : Female
Languages : English and Kiswahili
Ø To work in a challenging and dynamic environment where I can effectively apply the acquired skills and also to be committed in contributing towards the success of all operations of the organization through provision of excellent services while upholding honesty and integrity in the position that I will hold.
Ø I seek to align myself with an organization that offers me an opportunity to grow in my career as I contribute positively towards furthering the organization’s goals.
Ø Ability to achieve strong grasp of operations of various departments within the organization in a short time.
Ø Strong ability to relate with different type of customers well
Ø Strong analytical skills especially in marketing
Ø Sound Ability to handle multiple tasks, set priorities and meet deadlines
Ø Superb organizational and detail-oriented skills
Ø Ability to analyze different market segments and meet their expectations
Ø Advanced proficiency in Ms Office.
1. Institution: Kabarak University (Nakuru-Kenya)
Year: Sept 2011-August 2014:
Course: Bachelor of Commerce-marketing major
second class honors
2. Institution: Mount Laverna High School (Nairobi- Kenya)
Examination: KCSE: Mean Grade (C+)
3. Institution: Mutungoni Academy (Athi-river)
Examination: KCPE: Marks 397/500.
4. institution: Mount Sinai School (syokimau)
October 2015 to date: Trade Winds Aviation (JKIA)
Customer Care Agent
Ø Passenger handling that includes check in , boarding , disembarking ,meet and assist
Ø Customer services and conflict management
Ø Prepare daily reports as are required .
Ø Aircraft handling that includes, preparation of general declaration documents , passenger and cargo manifest and clearing them with the customs. Pay for passengers if aircraft contains any.
Ø Data handling , preparation of flight plans, paying for landing and navigation fees.
Ø Baggage handling.
Ø Manage irregular operations and execute strategies to get back on track quickly
August 2015 to October 2015: Gtel Mobile Company (westlands- Kenya)
Sales representative (on contract)
Ø Developing and executing business plans to optimize demand and products consumption in order to achieve the set targets in good time.
Ø Market research to identify the specific customer needs, and competitor’s activities in the market.
Ø Developing of new demand through product detailing to new customers and expanding the scope of usage of existing customers by disseminating expansive and correct product information.
Ø Continuous identification of key strategic insights while building good working relationships across key customers.
Ø Continuous products monitoring and offering customer service
Ø Doing daily reports on market
Ø Media engagement to ensure product awareness
April 2015- July 2015: Elements media group.
Ø Maintaining media engagement for customer awareness, for sales and advertising of their fasion line..
Ø Attending various events to engage with new customers at the same time advertising their clothes.
Ø Ensure models hired do a proper presentation of the company’s product.
Ø Offering customer services and facilitate bookings of events
September 2013 –December 2013: Oryx Energies (westlands-kenya)
Sales representative and marketing executive (intern)
Ø Adjusting content of sale presentations by studying the type of sales outlet and trade factor
Ø Focusing sale efforts after market research of various places
Ø Doing market research on different market segments
Ø Writing daily reports concerning different point of sales
Ø Determining which outlet needs more marketing than the rest, and if the modes of marketing are working or not
Ø Coming up with different marketing strategies for different outlets
Ø Monitoring competitors by gathering current market place information on pricing, products, new products, delivery schedules and merchandising techniques
Ø Recommend changes in product’s service
Ø Resolve customer complaints
Ø Providing historical records by maintaining records of outlets
Ø Team leader at Elements media group
Ø Member of AIESEC club
Ø Peer counselor at Kabarak university
Ø Member of SIFE(Students in free enterprises)- ENACTUS KABARAK
Ø Member of drama club in mount laverna
Ø Member of the school rangers in mount laverna
Ø Member of school basketball team in mount laverna
Certificate of Service-Kabarak University Student Organization ( jan 2012)
Certificate of Peer counselling- Kabarak University ( nov 2012)
Certificate of Participation matter heart run (dec 2008)
Certificate in Computer Application-catholic institute mlolongo (april 2011)
Certificate in airside ramp safety, dangerous goods and customer service training (sep 2015)
Ø Advanced Computer skills Office automation tools Ms Word, Ms Excel, Ms Access, Ms PowerPoint, Adobe PageMaker, Ms Publisher and Ms Internet Explorer.
Ø Knowledge of three letter codes and airside ramp safety
Ø Writing skills, worked on lifestyle articles currently working on a book
Ø Very good knowledge of using media for marketing and making sales
INTERESTS AND HOBBIES.
Ø Reading business articles and motivational books.
Ø Participating in humanitarian work
Ø Participating in business forums
Ø Writing articles
Ø Organizing events
Please feel free to contact the under mentioned in regard to my competence, work ethic and performance
Cell: 0724 292 343
Sales team leader
Gtel moble company Kenya
Cell:0720 369 423
p.o box 3270
Cell: 0722 300 744
Trade winds aviation services
Cell :0721 210 992