- QUALIFICATIONS SUMMARY -
Hardworking and dependable professional seeking a position in human resources to utilize an Associate Degree in Business with a focus in Human Resource Management. Would like to leverage management experience and office administrative skills with the academic success into a HR position. Proven history of company promotions and taking on additional responsibilities for the good of the company. Excellent multi-tasking and time-management skills to meet tight deadlines and thrive in fast-paced environments. Team-focused natural leader skilled at training and motivating employees.
• Excellent communication and interpersonal skills to easily establish trusting relationships with others
• Committed to excellence and far exceeding expectations; places a premium on quality and efficiency
• Completed required training and coursework in order to become and maintain certification with Porsche and Audi as well as to stay up-to-date in current position
• Core competencies include: employee training and coaching, scheduling, proactive leadership, operations management, customer service, issue/conflict resolution, team building, records/document management
- PROFESSIONAL EXPERIENCE –
Audi, Porsche, Subaru Warranty Administrator 2013 – present
Audi Grand Rapids, Porsche Grand Rapids & Fox Subaru, Grand Rapids, MI
Quickly process service claims for all Porsche, Audi and Subaru vehicles. Responsible for all accounting internally related to each repair order. Post all credit memo statements and maintain accounts to ensure clean schedules. Responsible for checking all warranty paperwork to ensure advisors and techs are documenting properly. In charge of all employees access and certificates for Porsche. Ensure all warranty parts requested by manufacturer are returned correctly and in a timely manner. Responsible for entering all used Audis into VCAS for extended warranty. In charge of all office supplies with regards to auditing and ordering supplies. Have worked hard to build strong relationships with employees at the manufacturer. Served as a CARE representative for dealership for several years. Projects included raising money for Habit for Humanity, dealership sponsored Christmas parties for local schools, and for 2015 Kid’s Food Basket.
Cashier, Delta Imports (Audi, Porsche, Subaru), Grand Rapids, MI 2012 – 2013
Quickly process customer transactions while providing customers with outstanding customer service. Balance previous day’s transactions and post deposit. Maintain all accounting filing as well as all service files. Created remarkable experiences for customers and received acknowledgement through company newsletter.
Cashier (part-time while in school), Ric’s Food Center, Rockford, MI 2008 – 2011
Quickly process customer transactions. Provide outstanding customer service while building strong relationships to generate significant repeat business. Recognized for meticulously monitoring the cash drawer and maintaining 99% drawer accuracy over four years. Also recognized as a reliable employee and was the only cashier to still be employed since the store opening.
Assistant Customer Service Manager, D&W Fresh Market, Rockford, MI 06/07 – 09/07
Promoted into an assistant manager role at this location after working for another Spartan store. Partnered with other managers to direst daily store and customer service operations. Singlehandedly oversaw store operations and provided leadership to a team of 10+ employees during the evening/night shift. Trained and mentored other store managers. Resolved escalated and complex customer service issues. Monitored store transactions and secured all money in the cash office. Worked with another manager to catch an alcohol thief who had stolen alcohol at several stores.
Cashier/Night Manager, Family Fare (Spartan Store), Grand Rapids, MI 01/06 - 06/07
Processed customer transactions and provided excellent customer serviced as a cashier. Took on additional responsibility of overseeing store operations and a team of 4+ employees during the night shift. Trained the new Customer Service Manager on nightly closing procedures. Gained HIPAA certification to help in the pharmacy. Assisted team members in receiving a raise upon promotion and transferred to D&W as an assistant manager. Recognized by corporate headquarters for selling over 500 medallions for the Special Olympics.
- EDUCATION -
Associate Degree in Business, focus in HR Management – Baker College Online
(Graduation: 06/2012) Member of the National Society of Collegiate Scholars
Coursework included: Securing Human Resources, Developing Human Resources, Compensating Human Resources, and Human Resource Management, Created entire employee handbook (50+ pages)
- CERTIFICATIONS -
Certified Audi Warranty Administrator – 12/2013
Certified Porsche Warranty Administrator – 09/2013
HIPPA Certification – 06/2006
2005-2013: as an award-winning photographer and Certified Wedding Planner, own and operate Candi’s Perfect Creation, a successful wedding planning and photography business (assess client needs, plan wedding logistics, take client photographs, create and sell wedding planning guides online (40+ pages), ensure client satisfaction.)