Glenn Michaels

Freelance Technical Writer & Content Writer

Location:Phoenix, Arizona, United States
2 Skills

706 West Palm Lane, Phoenix, AZ 85007


Artist's Portfolio: WWW.GSMICHAELS.COM (Sideline)



Incisive and productive writer with extensive experience in technical and non-technical communication.

• Develop reliable, accurate online help, software documentation for large knowledge base projects

• Manage content, training, marketing material development & delivery in optimal form for target audiences

• Generate powerful – and empowering – content that satisfies end user & target audience information requirements

• Dig into communication challenges and deliver effective solutions

Tool Kit: RoboHelp. Dreamweaver. FrameMaker. Snagit. Blogger. MicroSoft Office. Photoshop. InDesign.


• Created blog cited in multiple 2014 Arizona Republic newspaper articles that contributed to dissolution of a predatory business & a successful prosecution by the Office of the Attorney General for Arizona. Over 19,000 page views.

• Accolades from ECI’s president and COO for developing a detailed, >1000-topic, online help & reference guide for a complex, rapidly evolving health benefits and reimbursement admin product

• Accolades from ECI’s president and CTO for creating a HIPAA PowerPoint training that replaced a commercial product

• Prepared annual submissions that earned Evergreen Lawn Sprinkler, Inc., an unprecedented 3 consecutive national awards for irrigation excellence.

• Co-developed winning proposal for State of Arizona Energy Dept. project

• APEX 2000 Award of Excellence. Category: One-Of-A-Kind-Publication for Access Laserpress, Inc.

• Generated extensive local & national media coverage for employers and clients in PR capacity

• Widely published in general interest, trade and business publications

• Co-developed public service literacy campaign, awarded Best Campaign, nationally, by the PRSA


Contract Technical Writer

Entegris provides critical products and materials used in advanced high-technology manufacturing to firms worldwide. Its customer service, analytical lab, and manufacturing facilities are located in North America, Europe and Asia.

• Updated content for 4 gas package delivery system product data sheet templates

• No edits needed

ELDORADO COMPUTING, INC., Mphasis, a division of HP
Senior Technical Writer

Eldorado Computing, Inc. (ECI) provides state-of-the-art health benefit and reimbursement administration platforms; it has over 100 clients internationally and is backed by a billion dollar parent company, HP.

• Earned COO, president accolades for developing a new > 1000 topic online help system for the complex, rapidly evolving, GUI-based, JavelinaTM health benefits & reimbursement admin product

• Earned CTO, president accolades for creating a HIPAA PowerPoint training that replaced a commercial product

• Assumed responsibility for legacy product, HEALTHpacTM (HP4), online help, patch and release notes and smaller, ancillary products; earned repeated accolades

• Provided defacto system QA, reporting hundreds of overlooked issues. Process included manual field testing, review of pertinent design documents and client-support reference material, SME interviews, etc.

• Created ancillary HP4 marketing communications; company added multiple, new HP4 clients

“Congratulations on finishing Online Help for Javelina! This is a huge accomplishment for the company…We would not have gotten to this major milestone without you, Glenn. My personal thanks," --Sally Else, President--

“We would like to thank Glenn Michaels for his efforts in constructing a presentation that makes information security more interesting but just as informative as our previous classroom based presentations." --Bruce Ralston, CTO/CISO--

Contract Technical Writer

Take Charge America is one of the largest nonprofit credit counseling and debt management agencies in the US; it has served 1.6 million people and helped them repay over $5 billion.

• Developed a new, graphically appealing, highly interactive online help system to complement a proprietary debt–relief management (CRM) system for this national financial education and services provider

“Thanks for the excellent job you have done. It has definitely exceeded my expectations.” --Jason Miles, Director of Enterprise Architecture--

Freelance Writer/PR Consultant

VividText is the trade name I used to develop freelance consulting projects with area public relations, advertising and other firms, such as Michaels & Associates dba Docntrain, a training consultancy.

• Generated newspaper & broadcast coverage for Docntrain, a management consulting firm, with one press release

• Consulted on web and proposal content, PR plans and software documentation, earning accolades from Docntrain staff and president

• Ghost-wrote magazine article – over a weekend - published with minimal edits; earned “rave” client review

"The client raved about it today. They liked the flow and the messaging, and only had a few 'single word' edits. Again, my thanks! This client doesn’t compliment very often." --C. Morgan, AE, AC MarketingPR--

“I believe in lavish praise for noteworthy work. You've already contributed enormously. We need this expertise, and you are making us very happy people!! :)” --Sherry Michaels, CEO, Michaels & Associates dba Docntrain--

Communications Specialist

SCF Arizona (now CopperPoint Mutual Insurance Co.,) is Arizona’s largest and oldest workers’ compensation insurer with approximately 380 employees.

• Published major articles with byline in quarterly magazine (glossy) for this state-chartered worker’s comp carrier

• Edited & wrote employee newsletter articles earning commendations from manager

• Developed and revised internal & external marketing materials

• Earned three “Bright Idea” awards for cost-saving measures subsequently implemented

“Glenn--great job!!! You made some super edits. I am so pleased that you pay great attention to what the words say or perhaps don't say. You really did a nice job.” --Jan Johnson, Team Leader, Communications & Public Affairs--

“Hi, Glenn—The article looks great! I did make a few changes in the attached document. Thank you. ” –Carrie Huff, Resource & Referral Coordinator, Summa Associates--

ELDORADO COMPUTING, INC., Mphasis, a division of HP
Senior Technical Writer

Eldorado Computing, Inc. (ECI) provides state-of-the-art health benefit and reimbursement administration platforms; it has over 100 clients internationally and is backed by a billion dollar parent company, HP.

• Maintained & improved online help for the flagship HP3 medical claims management and admin product; earning kudos from staff, individual clients, user group and president

• Designed and wrote hardcopy training manuals used nationally by clients and trainers (HP3)

• Provided marketing communications support: editing, Intranet content, newsletter development

“Glenn is very efficient and a pleasure to work with ... I can always count on Glenn to make sure deadlines are met while clear and concise information is communicated to our clients and internal staff.” --Randy Schultz, Manager—

Marketing (Communications) Manager

Access Laserpress is a printing firm specializing in delivery of best quality, valued added solutions for complex, client print and associated data management challenges.

• Managed marketing communications, coordinated trade events, provided market situation analysis, new client development; won several new clients

• Conceived novel application- then implemented - for variable data printing: personalized ads within publications

• Wrote content for, managed development of firm’s website, coordinating with renowned graphic design team

• Generated many articles & citations in business, association and trade pubs via PR, under byline, etc.

“So, if you are looking for someone with ‘high level’ intellectual ability… Glenn Michaels is your man! He is creative, thinks 'outside the box.' And knows what is required to get the job done. Absent specific direction, he will formulate a plan… and execute it.” --David Seid, President--

Technical Writer

ECI, founded by Zane Bell, created and marketed one of the first PC-based, open system platforms delivering state-of-the-art health benefit and reimbursement administration, for third-party administrators nationwide.

Starting from scratch, created complete and highly-detailed documentation reference manuals for the company’s HP1 & 2 medical claims management and administration systems and ancillary products. Commended by user group and staff. Successfully implemented content development transition from Notepad style tool to FrameMaker.

“Recently, several clients have mentioned that your documentation has been extremely helpful to them… I, too, have benefited from your documentation…. you have a good understanding of the system, and give special attention to the detail.” --Cerise Mathews, Trainer—


• Society for Technical Communication
• U of Michigan/Res. College: BA/Creative Writing PERSONAL ACHIEVEMENTS
• Fine artist: Traveling exhibits sponsored by the Arizona Commission on the Arts
• Fluent German


Phoenix Business Journal, Arizona Osteopathic Medical Journal, Mini Storage Messenger, Saturday Magazine, Scottsdale Magazine, Trends, Foresight, Construction News West, Arizona Direct Marketing Association newsletter, Southwest Graphics