Hind Rifai

Freelance Admin Support Freelancer & Secretary

1475
Location:United Arab Emirates
Profile:https://www.freelanced.com/hindrifai
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2 Skills
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CURRICULUM VITAE

Name: Hind Rifai Mobile No. +971 50 5751031
E-mail: suzirifai@yahoo.com
DOB: 04/08/1977
Visa Status: Employment Visa Nationality: Lebanese
Career Objective: Seeking a management position suitable with my qualification, whereby
I can utilize and build on my previous experience and education.
Professional Education: - 1987 – 1990 St. Mary’s School (Limassol – Cyprus): :
Certificate of Book Keeping
Secondary School (English, French, Italian and Greek Languages)
- 1990 – 1993 St. Mary’s School (Limassol – Cyprus):
Diploma in Modern Languages (English, Italian, French and Greek Languages)
- 1993 – 1994 LITC Institute (Limassol – Cyprus):
Professional Secretary High Level Degree
- 1994 – 1995 LITC Institute (Limassol – Cyprus):
Business English High Level Degree
- 1995 – 1997 Inter College (Limassol – Cyprus):
Associate of Business Administration Bachelor Degree (Travel & Tourism)

Highlights of Skills and Abilities: - Experienced in supervision, training and hiring of personnel
- Strong customer service and administrative skills
- Effective in coordinating budgets, sales reports and accounts reconciliation
- Excellent communication and interpersonal skills
- Solid organizational and time management skills utilized in dealing with a busy office environment
- Computer literate in MS Windows, Excel, PowerPoint, Outlook and perfect in Internet tools.
- Critical Skills: analyzing, problem solving, generalizing, questioning, managing uncertainty.
- Communication Skills: Speaking and writing, ability to deliver clear and certain messages.
Work Experience:
Mar 2007 – Aug 2010
CORECAP FZ LLC
Dubai – U.A.E.
Executive Assistant to CEO/Office Manager
Responsibilities: - Supervise the office activities including office management, implementation of procedures, records management and collections and generating statistics
- Perform personnel administrative tasks, including coordinating and participating in the hiring and promotion process, resolving employee problems, and supervise employee time and attendance records
- Prepare manuals and other materials describing procedures and standards. Prepare reports as required by the CEO
- Regularly monitor the accuracy, completeness, and timelines of case processing activities within all of major work units of the office
- Follow up with clients and suppliers on contract status, projects, and initiatives and prepare a weekly status report for presentation to the CEO
- Supervise and/or perform special projects as required
- Provided administration and secretarial support to the CEO and reporting directly to CEO
- Takes the overall responsibility for performing secretarial and office duties (filing, scheduling, clients account, warehouses account, petty cash, word-processing, etc.)
- Handling and managing all administrative matters for the day-to-day business
- Support the CFO with part of his work
- Arranging the CEO Business Trips and his daily meetings
Aug 2001 – Feb 2007

Responsibilities: Adam Trading Co. LLC (Import/Export)
Dubai – U.A.E.
Executive Assistant to Chairman
- Handling all marketing and sales in Gulf and Middle East Markets
- Opening Irrevocable Letter of Credit to our suppliers
- Follow up all the companies accounts with the banks
- Excellent knowledge of dealing with computerized word processing (MS-Word98).
- Excellent knowledge of typing in English and good in Arabic typing.
- Provided administration and secretarial support to the President of the Company.
- Takes the overall responsibility for performing secretarial and office duties (filing, scheduling, clients account, warehouses account, petty cash, word-processing, etc.).
- Handling and managing all administrative matters for the day-to-day business.
- Handling all the accounts of the company (petty cash, clients, expenses etc…)
- Handling and managing all Logistics work and direct contact with Shipping Lines.
- Arranging the Director Business Trips and his daily meetings
- Reporting directly to the Chairman of the Company and follow up with queried customers.
April 1997 – May 2001

Responsibilities: Hellenger Trading (Import/Export) sister company of Adam Trading Co LLC
Limassol – Cyprus
Executive Assistant to Chairman
- Provided administration and secretarial support to the Chairman.
- Takes the overall responsibility for performing secretarial and office duties (filing, scheduling, clients account, warehouses account, petty cash, word-processing, etc.).
- Handling and managing all administrative matters for the day-to-day business.
- Handling and managing all Logistics work and direct contact with Shipping Lines.
- Handling all the accounts of the company (petty cash, clients, expenses etc…)
- Arranging the Chairman Business Trips and his daily meetings
- Follow up with queried customers.
Mar 1995 – Mar 1997
(Limited Contract)
Responsibilities: Creative Travel Agency
Limassol – Cyprus
Incentive & Conference Manager/Executive Secretary
- Provided administration and secretarial support to the Managing Director
- Arranging VIP Incentive & Conference Groups from all around the world + arranging the program itself during the VIP Incentive & Conference Group
- Managing all business affairs related to the company
- Coordinate with hotels, catering, rental car, airport, restaurant etc… to be able to finalize my VIP Group program
- Coordinate directly with the clients
- Handling the accounts for the Incentive & Conference Department
- Attends fairs in Europe Country in order to represent the company and country as general.
Jan 1993 – Feb 1995

Responsibilities: Orbit Direct (Satellite Television)
Limassol – Cyprus
Executive Coordinator/Assistant
- Provided administration and secretarial support to the Managing Director
- Ensures maximum client satisfaction through personal recognition and involvement with repeat Customer.
- Handling all customers’ complaints in co-ordination with the Managing Director, taking corrective action to prevent recurrence and convert the client into a repeat customer.
- Co-ordinate proper action with other departments.
- Coordinating Directly with the customers
- Supervising the Arabic Customer Service Department
- Follow up with queried customers
- Checks VIP list to check: room allocation amenities, extensions, unexpected departure, late check-out.
- Reporting directly to the Director on a daily basis
- Taking minutes of meeting during the Management Meetings
- Investigating & resolving (change of ownership cases)
- Processing of subscription orders via the SMS, including payment posting, service connections and disconnections.
- Reviews Customer Comments daily and takes contact if necessary and possible with the client for direct action.
Professional Strength & Special Skills A self-motivated, flexible and hard working, with experience in Administration & hospitality industry. Able to work as part of a team. Proven leadership skills, including managing and motivating other staff to achieve Company objectives. Good problem solving and analytical skills. Computer literate.
Activities:
- Interior Design at Inter College – Cyprus
- Training course for 8 months in SHH (Average Adjusters) as logistics and shipping line - Cyprus
- Training course for 1 year at Agha Trading Company in textile business – Cyprus
Language Skills: English – Arabic – French – Italian – Greek
Hobbies:
- Sports
- Reading & Writing
- Traveling
- Horse Riding
Skills (2) Rating
Admin Support
Secretarial