Becky Miles

Freelance Ad Designer & Business Card Designer

Location:Guntown, Mississippi, United States
2 Skills

Sitel Operating Corporation
Hamilton, AL
Inbound Call Center
Customer Service
February 2013 – December 2014

Assisted with billing questions/account issues
Troubleshoot/correct cable issues if possible
Set up trouble calls when necessary
Escalated major issues, complaints or disputes to corporate office as needed

Fidelity Information Systems
Northport, AL
Inbound Call Center
Customer Service
March 2012 – January 2013

Assisted clients with pre-paid debit card accounts
Answered account questions
Effectively educated client on how the pre-paid debit card worked
Contacted investigator in the case of fraud or other illegal activities

Sitel Operating Corporation
Winfield, AL 35594
Inbound Call Center
Technical Support Representative/Customer Service/Floor Support
January 2008 - February 2010

Resolved cell phone technical issues
Assisted customers with lowering monthly bills
Provided quick, thorough resolutions for customers' needs
Assisted training department with newly acquired agents
Promoted to Floor Support tech – assisted support representatives and took escalated customer calls

Wilds & Associates/John Lanier Ministries
Kennedy, AL 35574
Provider of Church and Ministry Related Services
Administrative Assistant
May 2005 - September 2006

Efficiently managed large company of nine businesses
Answered multi-line phone, transferred calls as needed
Processed credit card transactions, maintained company records
Worked closely with customers and clients to ensure quality customer service and customer satisfaction
Processed mass mail outs, filed company information
Worked closely with USPS and UPS for timely shipment of orders


Bevill State Community College – Fayette, AL
Office Administration – Marketing & Management
AAS – May 2007 GPA: 3.443

President's List, Spring 2006
Dean's List, Spring 2005

Other Qualifications

Proficient in MS Word, Excel, PowerPoint, Outlook
Some experience with QuickBooks accounting system
Over four years' experience in customer service
Meticulous record keeping
Skills (2) Rating
Ad Design
Business Card Design