keerthana Sreenivasan

Freelance Bookkeeper & Database Expert

2 Skills
Home bush/ Permanent Resident /Mob : 0470756334/ e mail :
Committed and motivated person with exceptional customer service and decision making skills.
Strong work ethic,professional demeanour and great initiative ,now looking for a good role in
• Customer relations
• Project Planning & Management
• Front office Management
• Document Controlling
• Maintaining leave records
• Data entry
• Schedule Management
• Travel administration
• Self starter & Time oriented
• Report Analysis
• Staff Orientation & Claim appeal procedures
• Multilingual

Planned all meetings and travel for CEO

Facilitated on boarding of new employees by scheduling training,answering
questions and processing paperwork

Investigated and analysed client complaints to identify and resolve issues
Multi tasking

Demonstrated proficiencies in telephone,e mail,fax and front desk reception within
high volume environmentAdministration

Answered multiple phone lines,transferred calls to corresponding departments,filed
documents accordingly
Customer Service

Handled customers effectively by identifying needs, quickly gaining
trust,approaching complex situations and resolving problems to maximise efficiency

Maintained status reports to provide management with updated information for client
Payroll assistance

Assisted with payroll preparation and entered data into cumulative payroll document

Arranged,Scheduled and coordinated all logistics and travel itnaries for staff of 50
employees,and ensured staff was equipped with all necessary supplies and collateral
for long distance travel
Certified in Project planning & Management,MS Office,Excel, Primavera P6,Autocadd etc.
06/2015 to Present
Work Experience Candidate
Edway Training Group Pvt Ltd,Sydney
A registered training organisation specialising in providing short courses in
construction,health and hospitality industries having clients from
government,business and large recruiting agencies
• Assisting in front office Management
• Data entry
• Attending Phone calls & transferring calls
• Scheduling training for various people as per the necessity
• Assisting in marketing duties.
• Market research about schools,hospitality centres,Restaurants,Constructionindustries,Mining industries&Wedding avenues etc for getting them enrolled
in training with our company.

Updation of training details in the NSW website,after successful completion
of training
• Controlling relevant documents and preparing database
• Other adhoc duties like scanning,Xerox & fax as required.
Critical Skills : MS Office,Outlook,Excel,Research,MS Office Suite
05/2010 to 12/2011
Customer relations&Office Administrator
India builders (P) Ltd
A renowned and widely trusted premium, ISO 9001 certified, property
development group at the heart of Chennai, India having global & corporate
clients with 50 employees.
• Fielding telephone calls,receiving and directing visitors
• Resolve customer queries through calls, emails & face to face meetings.
• Coordinated all department team functions,for a team of 50 employees
• Maintained detailed administrative and procedural processes to improve accuracy and
• Verified and logged in deadlines for responding to daily inquiries.
• Coordinated meetings with other department managers and served as main liaison
between sales and engineering staff.
• Supervised and trained admitting, billing and collection staff.
• Managed incoming and outgoing calls for the organisation,Scheduled and confirmed
appointments for entire management team.

Standardised department filing system to increase efficiency,and customer database

Coordinates various office support activities,including purchasing and facilities
management.• Word processing,spreadsheets and presentation & searching in the Internet.
• Monitoring activity and posting content for an organisation's social media channels .
• Assisting in preparation of payroll.
• Directly support MD in managing Work flow.
• Responsible for the logistical processing of customer orders,including co ordination with
vendors,sales staff,customer service representatives,billing representatives& shippers.
• Arranges shipments & done inventory control.
• Operates a range of office machines like photocopier,scanner,fax,computers etc
• Administered salaries and leave entitlement.
• Analysing & Eliciting project requirements, feasibility analysis.
• Coordinating with clients on project status, receiving change requests, getting approvals
and agreeing cost estimates for changes.

Review & Revision of plans, estimating the technical drawings for accuracy of
calculation and communicating same to project team at site.

Preparing & maintaining project milestones, Work breakdown structures(WBS),
resource requirements, cost estimates, task dependencies and critical path.

subcontractors/vendors for Labour & Materials required.

Review quotations from vendors/sub contractors & advising management on choosing
competitive quotes.

Maintain up to date project schedule as per actual progress for status reporting &
measuring schedule deviation.
• Allocation of manpower and task prioritisation.
• Provide support for invoicing of labour used & material received.
• Receive status updates from construction site, track against plan & flag risks as required.
• Have good skills MYOB AND MS OFFICE SUITE.
Critical Skills: MS Office,Excel,Project Planning and Management,CPM,PERT,Primavera
P6 & Autocadd,MYOB,MS Suite09/2009 to 05/2010 Administrative officer
Metecno India Pvt Ltd
Metecno group of companies produce high quality insulated building material
and is located all around the world in more than 15 countries, which also has
a production unit at Chennai(India)which produces Sandwich puff panels for
prefabricated building and cold storage industry. Expert roofing solutions
including flashing,ridges,eve,curves etc. & facility for manufacturing sliding
and swing type doors for cold storage application.
• Front Office Management.
• Operates telephone switchboards and consoles to connect,hold, transfer and disconnect
• Resolving customer queries through phone,emails,face to face conversation etc.
• Arranging appointments for callers or people working in the company and keep record
of these.
• Familiar with All Office related machines.
• Research in the Internet about the industries requires cold storage.
• Talking with the client companies about our company and its features.
• Analysing a project and preparing a proforma& its estimate on receiving.
• Coordinating the work to the engineering team and then to the production team.
• Ensuring dispatch of exact quantities at right place.
• Engaging with the site engineer about the task&arranging for site visit if required.
• Done Projects with career air conditioning,Voltas,Triton containers & some other
International companies .
Critical Skills -MS Excel,MS Office,PPM,CPM,PERT,Primavera P6,Autocadd etc.09/2008 to 05/2009 Admin/ Project Co coordinator
Vijayshanthi builders Ltd
Vijayshanthi builders public Ltd is an award winning property development
company mainly of residential spaces ,known for its excellence in quality of
homes with a delivery of clear title,on time and without cost escalations,along
with necessary completion certificates from the regulatory authorities with
100% satisfaction from the clients worldwide.
• Performed clerical duties such as filing,answering the phone and dispatching mails etc.
• Updating about the organisation in the social media.
• Writing business letters,reports,office memos using word processing programme.
• Assisted project manager in various tasks.
• Validating Manpower estimates against actuals,prioritisation and allocation of tasks.
• Continuous monitoring& review of tasks at site.
• Quality control to ensure completed tasks confirmed to specification,standards.
• Status reporting to project managers on daily basis.
• Collaboration with sub contractors.
• Engaging clients at site to keep them updated on status & resolving their queries.
• Ensured material received at site are as per specification& standards.
• Documentation of necessary papers in the office and creating a database.
Critical Skills – Autocadd,MS Office& Excel
Skills (2) Rating