Career Objective
To obtain a career position within an organization that embraces individual contribution, staff development, and diversity. This organization has excellent communications both internally and externally. With the primary focus of the team centered upon utilizing those communication skills to drive a passion for assisting others to improve while influencing client retention.
EDUCATION
COLORADO TECHICAL UNIVERSITY, Colorado Springs, CO
Master of Business Administration
August 2009
Graduated with Honors GPA 3.73
Concentration: Marketing
Professional Certificates: Marketing Management, Business Administration
COLORADO TECHICAL UNIVERSITY, Colorado Springs, CO
Bachelor of Science in Business Administration
February 2008
Graduated with Honors GPA 3.59
Concentration: Management
Professional Certificates: Management Essentials, Sales and Marketing
PROFESSIONAL EXPERIENCE
Ultius, Las Vegas, NV 03/15 to Present
Freelance Writer
• Write original content based on research i.e. Term Papers and Essays
• Provide editorial services
Gibson International, Fort Wayne, IN 10/08 to Present
Partner
• Develop business solutions for customers seeking to drive web presence through social media interaction
• Manage and market key customer events and programs
• Monitor online web solutions for end results and project specific goals
• Lead team as a partner: in setting revenue targets, securing key customers, defining our business mission
H & R Block, Fort Wayne, IN 12/14 to 04/15
Seasonal Tax Associate
• Prepared federal and state tax returns
• Advised clients with solutions for best possible outcome
• Utilized tax preparation software, conducted tax law research
Transworld Systems Inc, Indianapolis, IN 11/14 to 06/15
Account Executive
• Provided business to business solutions for account receivable management
• Demonstrated features and benefits of custom designed software
• Developed relationships & provide exceptional customer service
National College, Fort Wayne, IN 08/13 to 05/14
Admissions Representative
• First point of contact for potential students
• Contacted potential students relating to furthering their education and/or job skills
• Utilized CampusVue & Talisman contact data management software
• Provided tour of campus, introduce potential students to staff and faculty, assist in all parts of the enrollment process
Frontier Communications, Fort Wayne, IN 04/11 to 05/13
Residential Sales and Service Consultant
• Provided professional insight and recommendations for a variety of products, services and solutions that we provide for both prospects and existing residential customers.
• Main point of contact for customers seeking technical assistance.
• Provided intermediate level product support covering trouble-shooting and basic configuration options
• Achieved 115% of Sales Objective
K & C Lawn Services, Fort Wayne, IN 03/08 to 01/15
Partner
• Developed key customer relationships for residential and commercial services
• Developed key market strategies for growth and long term market development
• Provide personal customer service
• Directed Human Resource responsibilities for recruiting seasonal employees.
• Maintained P&L responsibility consisting of financial reporting, expense management, oversight and budget development
Vince’s Restaurant, Fort Wayne, IN 08/10 to 3/11 Server/Sales
• Provided exceptional customer service within the hospitality industry
• Provided insight to management for targeted food items that led to higher revenue per receipt
• Provided customers with specials of the day
Fort Wayne Acura/Subaru, Fort Wayne, IN 08/09 to 10/09
E-Commerce Sales Specialist
• Assisted in the development and management of e-commerce presence for our web site presence
• Maintained and managed third party consultants relationship based upon the focus and direction of the dealership
• Primary Point of Contact for all internet inquiries for the dealership
• Provided excellent customer service through exceptional response times, customer feedback, web site updates,
• Integrated Jeeves customer relationship management software and Dealer.com lead management system
Additional Experience
Advanced Mechanical Services, Fort Wayne, IN 03/06 to 04/09
HVAC Apprentice
• Fabricated sheet metal for air-conditioning systems
• Worked on job site to install heating and air conditioning systems
• Assisted service technician
• Performed inventory control over raw materials
• Implemented inner shop-office communication, to relay what orders were completed and a tracking system to denote estimated time of completion