Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Experienced shift manager. Professional with strong
leadership and relationship-building skills.
? Strong organizational skills Active listening skills
? Seasoned in conflict resolution Courteous demeanor
? Sharp problem solver Calm under pressure
? Energetic work attitude Supervision and training
? Store maintenance ability
? Fashion knowledge
? Opening/closing procedures
Listened, calmed, and rapidly resolved customer conflicts to prevent loss of possible returning customer.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
10/2010 to 12/2013
McDonalds - Pascagoula, Ms
? Prevented store losses using awareness, attention to detail and integrity.
? Trained new employees quarterly.
? Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
? Cross-trained and provided back-up for other customer service representatives when needed.
? Worked as a team member performing cashier duties, product assistance and cleaning.
? Up-sold additional menu items, beverages and desserts to increase restaurant profits.
? Took necessary steps to meet customer needs and effectively resolve food or service issues.
? Recorded customer orders and repeated them back in a clear, understandable manner.
? Promptly reported complaints to a member of the management team.
? Correctly received orders, processed payments and responded appropriately to guest concerns.
11/2011 to 4/2014
Blissful Balance - Pensacola, Fl
? Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
? Maintains safe and clean reception area by complying with procedures, rules, and regulations.
? Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
? Contributes to team effort by accomplishing related results as needed.
12/2013 to 09/2014
McDonalds - Gautier, Ms
? Served fresh, hot food with a smile in a timely manner.
? Resolved guest complaints promptly and professionally.
? Served orders to customers at windows, counters and tables.
? Quickly and efficiently processed payments and made accurate change.
? Carefully maintained sanitation, health and safety standards in all work areas.
09/14 to 05/15
Dollar General - Mobile, Al
? Greet customers
? Organize and display merchandice
? Restocked shelves
? Answer questions about products, and policies
? Processing sales quickly, accurately, and efficiently
05/15 to present
Call Center Rep
Alorica - Saraland, AL
? Provide Verizon Wireless customers with excellent customer service
? Answer any questions customers may have
? Make any requested account changes
? Manage customer accounts.
? High School Diploma: English
? Pascagoula High School - Pascagoula, Ms, United States