Shagun Jad

Freelance Quality Assurance Freelancer & Software Tester

Location:United States
2 Skills

Seeking career growth positions in testing domain with an organisation of repute


? A competent professional with 3 years of experience in Software Testing and a year of experience in Business Analysis, Consultancy and Business Development
? Proficiency in testing on platforms like Google Chrome, Mozilla Firefox, Windows XP, Windows Vista & Android and iOS devices.
? Proficiency in working on defect management tool - Quality Center(QC), SpiraTeam
? Clear understanding of Software Development/Testing Life Cycle.
? Experience in Design, development and execution of Test Cases.
? Experience in Mobile Application Testing, Web application Testing, Functional Testing, Regression Testing, Shake down testing.
? Coordinating the Testing activities with development team.
? Experience in mapping business requirements, designing customized solutions with strong analytical skills & ability to analyze business practices and define optimal procedures.
? Highly skilled in establishing and following processes to deliver value-added services to customers and collaborating with business partners to sustain healthy relations.
? Team player with good communication and inter personal skills.
? Adept in building networks; out of box thinker, open to feedback with a never-say-die attitude.


Jul’ 12 to Oct’14: Fiserv India Private Limited, Pune as Test Engineer

Last Assignment:

Project : Westpac CIT
Client : Westpac Bank, Sydney
Role : Test Engineer
Location : Pune, India

Project Description : The project Westpac CIT was an OTP (Online transformation Program) wherein the CIT (Component Integration testing) was done by Fiserv. The Corillian application was tested both on sweb and mobile device and a quality product was delivered to the end user.
The various features tested were like online payment transfer, view account balance, stop cheque request, alert generation, notifications.

Modules worked on: Payments test designing

Key Responsibilities:

• Understanding the UCS (USE CASE) and EUID document.
• Extracting the relevant high level scenarios based on the understanding.
• Designing the test scripts
• Test execution
• Reporting and analyzing defects found
• Working as Defect coordinator: There is a key responsibility to generate a hourly defect report for all the defects raised in QC(Quality Center) . Then communicating the same to higher management and being involved in the Defect Triage Call. Analyzing the critical defects and preparing the defect report accordingly.

Modules worked on: Audit reporting Test execution
• Understanding the UCS (USE CASE) and EUID document.
• Understanding of the Test scripts
• Test execution
• Reporting and analyzing defects
• Deeply involved in triage calls

Message and Alerts:
• Understanding the UCS (USE CASE) and EUID document.
• Understanding of the Test scripts
• Test execution
• Reporting and analyzing defects
• Mobile Application Testing

Customer Details:
• Understanding the UCS (USE CASE) and EUID document.
• Understanding of the Test scripts
• Test execution
• Reporting and analyzing defects
• Mobile Application Testing
• Operating systems worked on during Mobile application testing –

1. Windows
2. iOS
3. Android

Previous Assignment:

Project : Signature Europe Business Consultancy
Client : Tesco Bank, London
Role : Test Engineer

Project Description:
The project objective is to enable a product which will be used by multiple agents in Bank. Some of the key roles which will gain from this product are Customer Service Representative, Team Manager Operations, Finance Operations and Collections Agent.

Projects worked on:
• Tesco, London- The project had various phases to test the Aperio product for bank involving Payments Transfer, deposits, switching of the accounts. As well the debit card transactions using the ATM simulator.
• Birmingham Midshires(BM715)- The modification was about the journaling functionality in AS400 wherein BM Bank wanted to move few LOAN files from non-maintenance journaling(#NRJNA) to maintenance journaling(#RPJNA)
• Birmingham Midshires(BM714)- The BM714 was requiring the collections functionality of bank CACS(computer automated collections system) to be replaced by Debt Manager as part of. The inward files processed during EOD (end of day processing) were required to be processed separately by invoking job RCV_JNA and PS9015(process server jobs) .
• Vendor Integration Testing (VIT testing for Tesco Bank)- The project was about the integration testing on Tesco Bank’s live environment. Wherein the we had to check for different alerts that are sent to the customer in Bank ex- Change of address alert . Hard bounce back letters were generated here with the use of HP document viewer and the same can be viewed in As400 machine in the form of LET files.
• Currently working on TBAT issues(Tesco Bank Acceptance Testing) for change requests(CRs).

? Analyze, review and assess user requirements, specifications and models for testability.
? Understanding Functional Design Specification (FDS).
? Preparation of Analysis Document.
? Understanding Test Scripts.
? Prepare and acquire test data.
? Manual Testing to validate the Functionality of the product.
? Software defects found were logged and tracked using QC.

Since Oct’ 10: BA Continnum Solutions (Bank of America), Gurgaon as Global Access Operations Analyst

? Granted access to Bank of America employees globally on company’s information at various levels.
? Restricted access of the unauthorized user to the company’s data.
? Developed weekly reports of the escalations handled globally.
? Generated and submitted monthly report of total accounts handled by all team members.
? Ensured timely processing of requests raised by requester i.e. creating new user account on different domains (ASIA; CORP).

Sep’ 08 – Sep’ 09: Doon Consulting, Gurgaon as Business Development Executive

? Undertook sales and marketing of IT solutions and products to various key clients.
? Interacted with different IT clients for understanding their requirements and issues in terms of software.
? Offered best possible software that would fulfill their requirements and cater to their needs.
? Aligned technical expert for detailed understanding of requirement with C-Level executive.
? Allocated specific task to team members in the projects and performed QA (Quality Analysis) of the leads generated by the team members.

Attainments/Projects Handled for:

? EMC^2
? Bluecoat Systems
? Oracle


2008 Bachelor of Engineering in Information Technology from Mumbai University, Mumbai, India.
Secured 75%

2004 12th from CBSE. Secured 65%

2002 10th from CBSE. Secured 65%


2012 Diploma in Software Testing from Seed InfoTech, Pune
2013 NCFM- Financial Markets


? External Affairs, Technical Festival, IEEE, Mumbai University Fall 2008
o Member of External Affairs Team during college technical fest held under IEEE Student Chapter


Operating System : Windows
Computer Languages & Technologies : C++, UNIX, SQL
Defect Management Tools : Quality Center, SpiraTeam
Backend Application : ICBS/AS400


Date of Birth : 17th January, 1987
Languages known : English, Hindi, Kashmiri
Marital Status : Married