Angela Mortellaro

Freelance Admin Support Freelancer & Customer Response Freelancer

Location:New York, New York, United States
2 Skills
Quality-focused Office Administrator/Administrative Assistant committed to approaching tasks with tenacity and attention to detail.
Professional phone etiquette
Excellent communication skills
Database management
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Pleasant demeanor
Calendar Management
Administrative support specialist

Office Administrator/Customer Service Representative, 09/14 to Present / Tzumi Electronics – NY, NY
Oversee all administrative and operational activities for the day-to-day operations of the office
Exercise discretion with all business and personal matters
Assist accounting department with invoices to be paid
Support payroll department with new hires, transit cards and paychecks
Handle all administrative duties including meeting planning, travel planning, expense reports, scheduling, phone/mail, supplies, filing and other business matters
Receive and handle all telephone calls to clients and customers
Develop and maintain filing and retrieval systems
Execute time sheet reconciliation and create monthly announcements
Handle and organize all incoming and outgoing packages
Customer Service Representative: Providing an excellent standard of Customer Service
Effectively solve customer inquiries via phone, email and company support website
Provide solutions for our customers that best suit their needs
Be knowledgeable of the products and services available
Ability to empathize with diverse groups and make the BEST out of any situation
Always positive, team-oriented attitude, consistent follow-through and openness to feedback
Sales reporting and tracking day to day progress

Temporary Administrative Assistant, 01/2013 to 08/2013 /Amtrak Claims Office – NY, NY
Provided support to Amtrak Claims Office Sr. Director, two managers and claim representatives
Performed day-to-day administrative tasks
Incorporated all documents for preparation of a file
Generated claims and forwarded to assigned claims representative
Mailed initial contact letter to claimant on behalf of handling claims rep along with appropriate forms
Logged and tracked all settlement files and zeroes files
Created payment requests via Etrax for Settlements/Invoices/Surveillance etc and obtain W-9 forms when necessary
Maintained legal and personal files
Handled confidential and non-routine information
Composed, edited and assisted in preparation of correspondence
Answered and quickly redirected up to 8 calls per 2 minute time period
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
Directed guests and routed deliveries and courier services
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and distributed incoming mail
Greeted numerous visitors, including VIPs, vendors and interview candidates

Assistant to VP and Estimator, 07/2011 to 07/2012 / Eagle One Roofing Contractors, Inc – Astoria, NY
Prepared proposals, quotes, change orders requests and basic correspondence
Performed manual calculations of worksheets to verify quantities and totals
Prepared Safety Plans for awarded jobs
Oversaw daily office operations for staff of 15 roofer on off-site locations
Composed and drafted all outgoing correspondence and reports for managers
Coordinated utility service providers according to project schedules
Obtained building and specialty permits from local jurisdictional agencies
Reported to the vice president of production on conformance with the contract schedule
Worked with construction administration consultants to plan field observations on schedule
Prepared regular interval progress reports

Legal Secretary, 09/2007 to 03/2009 / Bingham McCutchen LLP – NY, NY
Provided administrative support for two paralegals in the Japanese Immigration Department
Performed day-to-day administrative tasks, such as maintaining information and processing paperwork
Processed Immigration forms for clients such as I-907, I-529, DS156, etc
Coordinated meetings for paralegals

Office Administrator, 04/2005 to 04/2007 / Thompson & Knight LLP – NY, NY
Oversight for all administrative and operational activities for the day-to-day operations of the office
Received and placed telephone calls to clients and prospective clients
Scheduled and made appointments for 6 attorneys
Transcribed legal documents and phone conversations
Conducted daily accounting on all finances, deposits and safe
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal
Screened telephone calls and forwarded them to the appropriate departments
Obtained signatures from attorneys for legal documents
Answered and directed calls using the multi-line switchboard
Organized envelopes, postage and mail correspondence for all clients
Created, indexed and maintained client binders
Developed and maintained filing and retrieval systems
Executed time sheet reconciliation and created monthly announcements

Administrative Assistant/Workflow Coordinator, 04/1996 to 04/2005 / Shearman & Sterling LLP – NY, NY
Provided support for a partner of the firm
Maintained legal and personal files
Prepared and organized bills for client distribution
Preparation of official calendars and coordination of meetings
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
Created detailed expense reports and requests for capital expenditures
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
Answered and managed incoming and outgoing calls while recording accurate messages
Opened and distributed incoming mail
Skills (2) Rating
Admin Support
Customer Response