Receptionist & Administrative Assistant
-Provided administrative and marketing support to a fast-paced non-profit
-Assisted with writing copy, editing, email campaigns, printing, binding, laminating, shipping
-Greeted guests, direct calls, maintain company calendar, office inventory and equipment
-Organized committee meetings and assisted with maintaining CCA membership records
Market Research Assistant
-Researched, transcribed, and compiled data on markets, competitors, products, and statistics
-Coordinated meetings between domestic and international management for product launches
-Created sales reports to track inventory, backorders, and clients
-Order samples, parts, and ensure timely delivery to managers and international employees
-Update product and pricing information in international database for global customers
Marketing Associate
-Took calls, input data, maintained calendars, rescheduled and confirmed appointments
-Utilized GPS to ensure representatives were on task and covered desired customer base
-Reviewed and managed marketing employees in four different branch locations
-Analyzed and assessed marketing strategies, product sales, and trends bi-weekly
-Conducted HR procedures; interviewed, hired, fired, and trained new employees
Customer Relations Representative & Administrative Support
-Provided support for the operation of an exponentially developing eCommerce business
-Responded to customer relations inquiries, tech support, and order processing
-Resolved all matters regarding affiliate program, warranty procedures, shipments, and customs
-Established a troubleshooting/refurbishment system for returned products and recovered 40%
-Aided in developing, updating, editing, and proofreading digital media and other literature
-Assisted in preparation and development of printed materials, new products, warranties, marketing campaigns, adverts, manuals, descriptions, packaging, and copywriting
-Conducted HR procedures; interviewed, hired, processed, and trained new employees
Merchandising & Retail Associate
-Junior Apparel Buyer; research trends extensively, attend tradeshows and seminars
-Create fresh displays, brainstorm and execute new marketing and merchandising techniques
-Open/close boutique, assist customers, upsell, manage other sales associates
-Record daily financial records, supervise cash handling, record inventory
Skills
-Experienced public speaker, fluent Spanish, conversant French and Portuguese
-80 WPM, equally expert 10-key
-Expert with MS Office (mail-merge, calendar, email management, pivot tables, v-lookups)
-Excellent organizer, planner, multi-tasker, and knowledge of standard office equipment
-Experienced and accomplished copy writer/editor/proofreader