Skip Welles

Freelance Technical Writer & Consultant

250
Location:Pleasanton, California, United States
Profile:https://www.freelanced.com/skipwelles
0
Kudos
3.5
2 Skills
$50
Rate/Hr
HERBERT F. (Skip) WELLES
http://www.linkedin.com/in/skipwelles

TECHNICAL TRAINER AND DEVELOPER

An innovative and focused training professional who applies effective training methods, produces quality training materials, and significantly impacts organizational productivity through the application of Criterion-Referenced, performance-based training. An avid admirer of Dr. Robert Mager, applying his philosophy and state of the art approach to the development of technical training.

Training Philosophy:

The purpose of technical training is to bring each performer to certifiable competence in the shortest time, at the lowest cost, and then maintain that competence.

PROFESSIONAL EXPERIENCE

Carl Zeiss Meditec, Inc. Dublin, CA October 2013 – Present
Technical Trainer and Developer
- Responsible for the implementation of key functional technical training programs.
- Developed customized interactive online tutorials, using Storyline {Highly interactive and engaging}

COBHAM SATCOM (Sea Tel), Concord, CA October 2011 to July 2013
Product Training Manager
• Produced a self-paced online learning module for a new software program.
• Introduced Criterion Referenced Instruction, predicted to improve training transfer.
• Introduced the use of low cost tablet PCs to deliver training on site.

COBHAM SATCOM (Sea Tel), Concord, CA October 2011 to July 2013
Product Training Manager
• Produced a self-paced online learning module for a new software program.
• Introduced Criterion Referenced Instruction, predicted to improve training transfer.
• Introduced the use of low cost tablet PCs to deliver training on site.

COBHAM DEFENSE ELECTRONIC SYSTEMS, San Diego, CA 2009 to 2011
Senior Technical Trainer and Developer
• Reduced the duration of the initial technician training program from 30 days to the equivalent of 20 days.
• Designed and employed an online training interface, including tutorials and online tests.
• Created and implemented self-paced online tutorials for rapid learning and optimized instructor utilization.

CELERITY INC., Allen, TX 2006 to 2009
Senior Technical Trainer and Developer
• Created an internal web-based tool, the Performance Improvement Interface.
• This featured a database of training records, a Skills Certification Matrix, an FAQ page, and Skills Certification Checklists for multiple departments.
• Created an innovative form of work instructions for assembly, tuning, and calibration, consisting of visuals with minimal supporting text.

CELERITY INC., Yorba Linda, CA 1995 to 2006
Training Administrator (Technical Trainer and Developer)
• Reduced the competency achievement time of production new-hires from approximately four months to an average of ten days.
• Generated easy-to-follow work instructions and web-based training programs.
• Created a software distribution web site, for manufacturing, service, and customers.

TOSHIBA AMERICA MEDICAL SYSTEMS, Tustin, CA 1987 to 1994
Technical Trainer and Developer
• Reduced five 2- and 3-week field service training courses by one week, while improving results of those courses by applying CRI, yielding savings of approximately $200,000 per year.
• Trained other trainers in the performance-based methods, including certification of competencies, based upon performance objectives, in turn based on task analysis.
• Generated "TLM's" (Technical Learning Modules), credited with saving, on average, an hour of troubleshooting time per service call, and valued at over $500,000 annually.

PHILIPS MEDICAL SYSTEMS, Shelton, CT 1985 to 1987
Technical Trainer and Developer
• Created and instituted a technical training tool, called Technical Learning Modules ("TLM's"), for field service engineer training courses. These modules resulted in audibly enthusiastic responses from course attendees. They claimed that this methodology made the learning process faster and easier, while significantly reducing troubleshooting time in the field.

BSD MEDICAL CORPORATION, Salt Lake City, UT 1984 to 1985
Product Specialist
• Serviced microwave-based hyperthermia systems, used to enhance the effectiveness of other methods of cancer therapy.
• Generated functional signal flow diagrams to enable faster troubleshooting.

VARIAN ASSOCIATES (Subsequently to DIASONICS INC.) Salt Lake City, UT 1978 to 1984
Senior Technical Trainer and Developer
• Created instructional visual aids that accelerated learning by superimposing brief sequential explanations on engineering drawings.

EDUCATION AND TRAINING
• United States Navy Basic and Advanced Electronics Schools
• United States Navy Weapons Control Systems Schools
• United States Navy Instructor School
• Self-studies in the Criterion Referenced Instruction methods of Dr. Robert Mager
• Participated in the Sematech PBET (Performance Based Equipment Training) program
• Certificate of Achievement, “Training Director’s Workshop”, designed by Dr. Robert Mager, and conducted by the Center for Effective Performance, Atlanta, GA.

PROFESSIONAL AFFILIATIONS
• Past Member, American Society for Training and Development
• Past Member, Advisory Committee of DeVry Technical Schools
• Twice Presenter, Semiconductor Industry Technician Performance Improvement Council
Skills (2) Rating
Technical Writing
Consulting