Amy Wright

Freelance Content Writer & Consultant

Location:United States
2 Skills
AMYDAWN WRIGHT Technical Writer
Results-oriented corporate trainer and technical writer with 20 years of experience teaching and writing in multiple cultures, various industries, and managing both stateside and international teams. I combine my unique blend of IT skills in QA/QC with my ESL teaching and software training experiences into an interactive learning environment that allows successful results for clients. My attention to detail, proficiency in excellent verbal and written communication skills, proven ability to plan and execute projects on time and within budget and my knowledge of “best practices” inside the IT world allows my employers to deliver quality products and services. Assisting companies toward success is my absolute aspiration in every opportunity I am presented.
> MARCH/2013 – Designed Club Solutions: Trainer & Participant Curriculum for Jonas Fitness
> FEBRUARY/2012 - Designed Compete Syllabus and Compete Assessments for Jonas Fitness > MARCH/2011 – Designed Small Business Training Course for First Convenience Bank.
> SEPTEMBER/2010 – Designed Product Knowledge Course for First National Bank Texas. PROFESSIONAL EXPERIENCE
*Presently working for Serendipity Mountain Lodge: An Addiction & Trauma Rehab Facility in Colorado
Iris Global Harvest Mission School
Africa: Pemba, Mozambique Position: Student Responsibilities:
Feed the orphans and homeless Teach English as a second language
Rethink, LLC. - Woodland Park, CO
An Educational business
Position: Director of Operations Responsibilities:
Managed all daily activities of Rethink
Chief communicator with all clients and vendors Edited all material before publication
Jonas Fitness, Inc. - Webster, TX
An international financial institution
May 2014 to August 2014
October 2013 to May 2014
July 2011 to October 2013
Position: Software Trainer & Technical Writer
Design software curriculum for Club Solutions Management Suite utilizing InfoMap and Snagit Train national clients on Compete software onsite, webex and/or classroom
Trained Sales Team on Compete software
?Created proposals for Sales’ Team that landed a multi-club sale for NY client
First National Bank Texas- Houston, TX May 2010 to July 2011 A Texas financial institution
Position: Instructional Designer
Design curriculum for training department utilizing the ADDIE model, InfoMap and Snagit
Train the trainer & Extreme Facilitator
Charted a QA roadmap for the QA Department
LiveFreedom4Life, LLC- The Woodlands, TX
A privately owned training and speaking LLC
March 2009 to April 2011
Position: Corporate Educator/Speaker/Course Developer
Developed successful & practical Quality Assurance Software Testing course with the ADDIE model Trained corporate employees in Quality Assurance Testing & best practices
Fun & motivational Speaker to IT Associations, IT college classes, networking groups & at-risk youth programs
TEKSystems- Edina, MN June 2008 to Feb 2009 An educational IT consulting firm
Position: CorporateEducator/InstructionalDesignerConsultant
Designed and integrated a six course IT/QA curriculum on time and within budget
Conducted business analysis for Fortune 500 prescription web-based client
Delivered and trained a customized curriculum to save $ 2 million dollars for client website
Received rave reviews for turning complex topics into simple, manageable topics & as corporate educator
Fulcrum Consulting- Minneapolis, MN May 2007 to June 2008 An IT consulting firm specializing in banking and airline industries
Position: IT Manager Consultant
Managed the sequence of events for a highly visible $ 80 million dollar conversion
Communicated effectively, both orally and in writing, with business, management, off-shore vendors and contractors
Established and maintained effective working relationships with all levels of staff and customers Position: Trainer/QA Lead Consultant
Developed and facilitated classroom training materials for employees of newly converted procedures, new systems and new applications
Coordinated Test Plans to instruct how and what to test
Evaluated defects found and reported status analysis to management
TimeManagement, Inc- Eden Prairie, MN
A company specializing in restaurant software
October 2006 to May 2007
Position: Team Lead for Quality Assurance Department
Organized and managed the research and planning for IT Quality Assurance Department Created, implemented & trained best practices and process within IT department
Hired, trained and mentored IT team
Supervised and managed tasks and resources both stateside and Belarus IT teams
Compuware Corp- Eden Prairie, MN
An IT product and service consulting firm
October 1998 to October 2006
Position: IT Consultant
Led IT teams both stateside and India for client
Coordinated user acceptance testing
Executed and created test plans, test cases, test estimations and test metrics Designed technical training materials for clients
Bachelors of Science: English Education with Music Minor, 1991
PDP: Professional Development IT Program, 1998 BenchmarkQA - Structured Software Test Planning, 2008 Professional Dynamic Communication Workshop, 2007 National Speaker’s Association Apprentice Program, 2009 Christian Comedy Association, 2010 - 2011
Extreme Facilitator Workshop, 2010
Crucial Conversations Workshop, 2011
Bible Training Institute CBC Program, 2012 - 2013
Iris Global: Harvest School, Pemba, Mozambique May 2014 - August 2014 Prison Fellowship Volunteer/Teacher
Orphan’s Hope Volunteer working with Ukrainian orphans
Volunteer Prison Mentor for the State of Texas Prison
**To see reviews and recommendations by colleagues and clients, please see my Linkedin profile at HYPERLINK ""
Skills (2) Rating
Content Writing