Summary Key Skills
Microsoft Windows XP/Vista/7
Microsoft Windows Server 2008
Microsoft Virtual PC
Cisco Packet Tracer
AMT Service Desk
Connectwise Service Desk
AC & DC Circuit Analysis
Network Security Design
Windows LAN Administration
Aiden is a consultant with two years of professional information technology experience. Her strengths include an in-depth knowledge of multiple software packages as well as computer networking configuration and administration. Her excellent communication skills and driven work ethic combined with her technical knowledge enable her to be a well-rounded IT professional and perform successfully in the IT field.
Some of her non-technical skills include meeting facilitation, process mapping techniques, business process re-engineering, technical documentation and requirements gathering, which have been applied in all phases of the Project Life Cycle. Her abilities have been demonstrated in a wide variety of industries and working situations, from full projects to specialized engagements. In addition, she has served as a mentor to other new consultants and is eager to lend assistance where it is needed.
• Cincinnati State Technical & Community College (2010 – 2013)
o majored in Computer Networking Engineering Technology
o Awards: Merit List
o Certification: Computer Repair
• School for Creative and Performing Arts (1994 – 2003)
o Triple majored in drama, musical theatre, and stage management
o Awards: Billy Shukas Award for Technical Theatre (2003) and Corbett-Mayerson Award for Drama (2002)
o GPA: 3.5
Altaquip January 2014 to March 2014
Performed system administration duties on Windows Server 2003 and 2008. Part of those duties involved account provisioning and access management for new users through Active Directory, deploying and monitoring domain controllers and servers, and basic helpdesk duties of addressing user issues.
Also took on the role of business analyst, reviewing rejected invoices to determine the reason for rejection and resolving the issue so that they would be approved on their next submittal. This involved extensive knowledge of SQL and the AMT Service Desk Utility.
• Trained other Windows system administrators.
• Successfully implemented the use of Connectwise, a helpdesk ticketing system, to keep track of account provisioning and access management tickets.
• Microsoft Windows Server 2003/2008
• Active Directory
• Microsoft Exchange Server
• Microsoft SQL Server and SQL querying
Clopay November 2012 to May 2013
Provided guidance and first level support to users as a Tier I Analyst. Assisted on-site and remote users in coordinating the resolution of application problems, as well as hardware issues, that impacted the production environment. Documented and maintained history records on IT production issues. Recognized and identified potential areas where existing policies and procedures required change, or where new ones needed to be developed, especially regarding future business expansion. Developed and maintained service level agreements with the various user departments and enterprise business units.
• Successfully resolved an average of 53 of the 1500 work orders processed by the.Help Desk ticketing system per a week (including calls and alerts)
• Office Automation Applications (MS Word, Excel, etc.)