Solution Minded Process Management Specialist with 10+ Years of Experience in Process Management, Sales Support, Market Research, Project Coordination, Demand Generation, Data Base Building and Appends, Business Analysis and Competition Analysis, Quality Assurance, Customer Service
VANGUARD CLEANING SYSTEMS INC, Mississauga, ON 2014, March –Present
Sales &Marketing Coordinator
• Assisting with the business case.
Planning and monitoring.
Requirements management and communication.
Effectively service existing customers to ensure high customer satisfaction and retention
Assist, advise and mentor franchisees in addressing any issues that arise with customers
Deliver on site training to new franchisees
Coordinate the start up of accounts with the sales force and administration
Organize and schedule special services (carpet cleaning, window cleaning, strip and wax) for clients
• Pre –Sales
• Quotation Preparation
• Update Telemagic (CRM) on regular basis
FUJITSU CANADA, Ottawa, ON 2012, January – 2013, August
Marketing and Sales Support
• Responsible for Demand Generation and Market Research for North America.
• Prepare prospective database and establish contact with identified decision makers in new target accounts.
• Understand customer requirements and share relevant Fliers/Deck/Collaterals with them to handle initial RFIs
• Creation of Fliers/Decks /Collaterals
• Update all the records in Sales force CRM
• Forge relationship with clients for repeat & continued business.
• Have extensively used Microsoft Access, Word and PowerPoint. 7 years of experience.
• Ensure all sales meetings and activity is proactively captured in the CRM system per Sales Manager’s calendar.
• Provide direct sales support to District Managers
• Follow-up on outstanding items and work to ensure timely responses
• Actively report sales activity and opportunity data to the Sales Team
• Order Management using software netsuite,sales wrap.
• Marketing Responsibilities:
Alignment of Marketing to Sales activities.
FUJITSU CONSULTING INDIA, Pune, India 2009, June – 2011, December
Senior Business Enabler, Marketing and Sales Support
Marketing, Demand Generation, Events, Marketing Campaigns, Solutions Selling, Collateral Building
Social Media Marketing, Power Point Presentations, Reporting
MERCEDES BENZ, PUNE, INDIA 2008, APRIL – 2009, MAY
Business Consultant Sales Support
• MIS Reporting ,Dealer Performance & Evaluation Report
• Sales Support Coordination for Mercedes Benz CKD cars.
• Assistance in Business Planning.
• Competitive Analysis
• Sales Support
• Strategic Planning & Business Intelligence
SOFT CELL TECHNOLOGIES, Bangalore, India 2007 April – 2008 March
Inside Sales Representative
• Inside Sales :Identifying, Profiling, Nurturing and connecting with the right decision makers within their targeted customer and prospect accounts through cola calling, webinars, mailer blasts, warm calling
• Preparation of custom, targeted B2B Contact list, account account profiling and competitive research; phone-based lead nurturing campaigns; appointment setting; inbound lead generation qualification services; and CRM database cleansing.
E3R INFOSYSTEMS PVT LTD, Pune, India 2002 July – 2005 May
Customer Service Executive
• Attending Customer Calls, Quality Check (Checking Call Quality of the CSR),Ensuring Customer satisfaction
EDUCATION AND CREDENTIALS
Post Graduate Diploma in Business Administration – 2008
MAHARASHTRA INSTITUTE OF TECHNOLOGY, Pune, India • Graduated in First Division
Bachelor of Commerce – 2005
SYMBIOSIS COLLEGE OF ARTS & COMMERCE, Pune, India • Graduated in First Division
~ Basho Sales Training, 2012
~ Mastering Cold Calls, 2012
~ Sales Negotiation, 2012
~ IT Projects: Influencing Without Authority,2013
~ Cultivating Open Communication, 2013
~ Finding Resolution Through Negotiation, 2013
~ Fluent in English, Hindi, and Bengali.
Environments: Windows 9X / NT /2000 / XP / Vista, Mac OS – Years of Experience : 7
Applications: MS Office (Word, Excel, Outlook, PowerPoint, Access) – Years of Experience : 7
Sales force - Years of Experience : 6
SharePoint - Years of Experience : 5
Seibel -Years of Experience : 5
Telemagic –Years of Experience : 1
SQL Basic Queries- Years of Experience :2
Areas of Expertise:
• Market Research and Analysis
• Competitive intelligence and Team building
• Strategic Planning and Budget Management
• Project Management
• Business Analysis
• Customer Retention/Customer Service
• Process Management
INTERNSHIPS & TRAININGS/CONSULTING WORK (CONTRACT)
ICRA TECHNO ANALYTICS, Kolkata, India ( September 2013 – November 2013)
CONSULTING FOR KOLKATTA BASED COMPANY
Preparation of business plan for market penetration of SAP, Oracle and Microsoft across India. I was also involved in preparing feasibility report on core services under ICRA, which could be used across the verticals.
SALE BUILD, Pune, India
SALES SUPPORT FOR PUNE BASED COMPANY (JUNE 2009 – MARCH 2010)
Responsible for appointment garnering services through cold calling, web based research and telephonic surveys. Lead pre qualifications and demand generation services. Marketing and sales support. Data Services like web research, database building, account mapping and event promotions.
STEEL AUTHORITY OF INDIA LIMITED KOLKATA BASED COMPANY (MAY2006- JULY 2006)
CORPORTAE COMMUNCATIONS IN SAIL
~ References available upon request ~