Able to build relationships by listening to and understanding customer needs and opinions. Has a collaborative working style to engage others within the business. Displays excellent written and verbal communication skills and has a flair for turning technical subjects and jargon into easily understood and well-structured documentation. Shows initiative, and suggests improvements and solutions to problems. Is highly organised and able to deal with the coordination of multiple, complex requirements with aggressive deadlines. Adapts and copes successfully with changing circumstances. Is extremely self motivated and enthusiastic.
Technical Authoring Able to create and maintain effective documentation and online help, from initial brief to delivery. Able to interpret business and technical requirements and perform the analysis and research work to obtain information from relevant experts. Able to proof read, edit (and where necessary re-write) text from a variety of sources into consistent and effective documentation.
Documentation Managing Able to define documentation requirements and recruit, develop and manage the resources to meet project objectives in terms of schedule, quality of deliverables and overall budget constraints. Take responsibility for the in-house style guides, documentation management, reporting to senior management. Manage the documentation process from conception to delivery including translation for a wider audience. Work in a collaborative way across multi-disciplines from project kick-off to handover and close out.
Line Managing Able to lead a team, manage work load, carry out appraisals, deal with individual and group issues
Software Quality Control Able to test software at system level as part of the development team. Able to track and report on status of development. Able to document processes and scenarios and train teams on the use of these. Able to present findings to internal and external audiences.
Training Able to design and produce courseware and deliver end-user training to individuals and to groups.
Process Engineering Able to create and manage process documentation to support company ISO certification. Administrator and internal trainer for company process software.
Project management APM trained and able to manage small projects. Experience of managing handover of project documentation for operational readiness and progressing outstanding snags.
Bid/proposal writing/coordinating Able to manage, contribute to and coordinate the writing and compilation of proposal documents. Has an understanding of bid processes.
Sales and Marketing Support Able to conduct market research and competitive analysis. Maintain sales database with prospective leads. Design and conduct face to face questionnaires with customers. Produce editorial copy, brochures and web pages.
User Guides, Maintenance and Fault Finding Manuals, Test and Commissioning Documentation, Datasheets, System Manuals, Processes, Online Help, Administration Guides, Reference Offers, Sales and Marketing Material, Training Material
FrameMaker, EPIC Editor, Dreamweaver, AutoCAD, Adobe Writer, Photoshop, Illustrator, Visio, Microsoft OfficeOffice, SharePoint, LiveLink, , Nimbus Process software, DOORS Requirements Management
Broadcast, Security, Mobile Telecommunications, Networks, Air Traffic Control, Defence (Army, Navy and RAF standards), Semiconductor Manufacturing
HNC Electronics, Merchant Navy Radio Officer, C&G Technical Communications, APM Project Management, BCS Requirements Management
Documentation and Requirements Manager June 2006 to current date
Previously managed a team of technical documentation authors to support the Digital Switch Over program handover to Operations, the broadcasters and Digital UK. Set the team objectives and provide development and support, deal with individual and team issues, carry out appraisals, build and maintain a healthy working environment. I defined content, templates and drafting and review processes, and managed the delivery schedule. This role also required extensive lone travel to (often remote) transmitter sites and liaising with multiple business groups to carry out site surveys including risk assessments for scope of works, project manage on-site implementation and testing activities.
I was the technical author working with a successful Department of Climate Change Smart Metering Bid Writing Team and since winning this contract I manage the delivery of the programme Requirements and Customer Documentation along with training new starters on the supporting software tools
Trainer/Technical Author 2004 to 2006
Generated mobile network system training and user documentation for technical and non-technical audiences. This role demanded extensive travel along with the ability to work multi-culturally.
Technical Author 2002 to 2004
Generated and maintained user guides and detailed service manuals (to component level) for mobile radios and associated products. Liaised with offices in Europe US and Asia as well as communicating with customers to enable continuous improvement of documentation. Responsible for co-ordinating the translation of these manuals.
Technical Author/Training /Software Tester 2001 to 2002
Employed in a software group developing applications for short message delivery over mobile communications network. Produced user guides, installation and configuration guides, marketing material and developed and delivered customer training courses in Dublin. Developed the group web site and managed a team of remote working contract authors.
Technical Author /Sales and Marketing Support 1983 to 2001
During this period I ran my own limited company which involved marketing, submitting offers, winning contracts and delivering a wide range of documentation as summarised below:
• Wood and Douglas - low power RF transmission/telemetry marketing material, brochures, editorial copy, data sheets.
• Smiths Industries - military and commercial aircraft instrumentation end user documentation. Working to AvP70, ATA100 and JSP standards.
• Ntl -system level documentation for maintenance of broadcast systems
• Ferranti Computer Systems - naval operational manuals for nuclear submarine fire control systems. Required security clearance.
Air Traffic Control Engineer 1980 to 1983
Installing, calibrating and maintaining radar, video and telecommunications equipment at Heathrow airport West Drayton and Swanwick air traffic control centres.
INTERESTS, Sailing, shooting, walking, and painting.