Felix Monilari
7170 Madiera Rd.
Mississauga, On L4T3A8
(647) 926-2324 ? fmonilari@gmail.com
Graphic designer
Summary of Qualifications
Over 2 years of customer service experience; able to effectively build rapport and maintain relationships with customers
Maintain high standards and in-depth product knowledge through continuous training and high quality customer satisfaction goals
Strong telemarketing skills in both B2B and B2C arenas
Work efficiently independently or as part of a team
Fast learner with a high capacity for multitasking
Computer proficiency, including: Word, Excel, PowerPoint, Outlook, and Internet research
Employment History
Administrative Assistant & Graphic Designer 2014-2015 DGN Marketing, Mississauga
Contacted different companies to verify whether or not they have received the packages we shipped
Provided secretarial support by answering and directing phone calls
Organized memos by filling out forms about the shipment that would be processed that day.
Photographed garments and transferred them onto the computer to be sketched using Adobe Illustrator and Photoshop
Dressed their mannequin’s and photographed them to be put on their website and advertisements
Sales Representative 2013-2014 CDC Rainbow, Toronto
Building clientele by networking with different people, meeting with clients and educating customers about the Rainbow system and what it has to offer
Coordinating different meetings throughout the day with clients
Maintaining contact with the customers and following up with them whether or not they have bought the Rainbow system
Meeting the goals set out by the company, working well with team members to achieve specific goals
Felix Monilari
(647) 987-2324 ? fmonilari@gmail.com
Administrative Assistant 2013
Ascend, Toronto
Provided administrative/secretarial support such as answering telephones, assisting visitors, resolving and referring a range of administrative problems and inquiries
Established, maintained, and updated files, databases, records, and other documents
Sorted, reviewed, screened and distribute incoming and outgoing mail
Prepared and ensured timely responses to a variety of routine written inquiries
Scheduled and coordinated meetings, interviews and appointments
Customer Service 2012
Studica, Mississauga
Answered customers’ questions by explaining products, services, and prices
Call existing customers to let them know about promotional products
Obtained customers information such as name, address, and other personal requested information
Achieved set goals and ensured team consistently met goals by assisting team members when needed
Customer Service Representative 2011-2012
Just Energy, Mississauga
Contacted a list of potential customers to educate them on thermostats and water heaters
Explained products, services, and prices, and answered customer questions
Trained and monitored activities of more than 5 telemarketing sales representatives on a daily basis
Prepared daily reports, participate in meetings, and developed guideline for new hires
Served as a Team Leader within the company; was responsible for supervising & managing the floor when needed
Education
York University (Toronto, Canada)
B.A.: Business and Management & Fashion Studies
References Available upon request