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Fortune Angeles

Freelance Printing Freelancer & Graphic Designer

Location:Manila, United States
Phone: 63927-8334299
2 Skills
I have worked with printing and fulfillment business in the United States for almost twenty years and have extensive experienced on excellent customer service ; handling queues on our products and services and attending to customer complaints.

My strengths are in the areas of printing and provides customer satisfaction, troubleshooting, production solutions for new and existing materials and concepts. I have thorough knowledge of professional publishing applications. I am used to worked long hours and with strong attention to detail; I have the ability to work alone or work proactively with others to ensure that delivery goals and expectations are met; I can adapt easily to any environment; I have strong problem solving skills, interpersonal skills and values time management.

Pacific Printing and Fulfillment
783 Broadway, Redwood City, CA 94063 USA

•Strict scheduling of job priorities to achieve maximum utilization of equipment and personnel; organizes work procedures for quality control standard.

•Supervises the achievement of professional graphic design and layout of printed and electronic materials.

•Liaise internally and externally with vendors to determine price quotes and printing schedules and monitors flow of information to ensure timely and efficient delivery to customers.

•Provides interface between the Account Manager, Customer Service Representative and Prepress Technicians to ensure coordinated and smooth working environment..

•Conduct regular meetings with vendors for continuous improvement and optimal production solutions for new and existing marketing materials and concepts.

•Ensures maintenance schedule on machinery; able to perform minor repairs and preventative maintenance if necessary.

•In charge of the material inventory and placement of supplies.

•Has the ability to perform digital prepress functions using the full color offset press and other wide format digital printers.

•Knowledge of strict compliance with OSHA safety requirements.

•Provide superior customer service. Responsible for handling queries regarding product and services.

•Has the ability to attract, to open and to maintain large customer accounts such as Sony Play Station, Google, Navidia, Bon Appétit.

Pacific Printing and Fulfillment
783 Broadway, Redwood City, CA 94063 USA

•Reviews files generated by customers and those generated within the Pre-press department so that film/plates can be accurately prepared in compliance with job specifications and company quality standards.

•Coordinates and assists inside and outside sales/service staff and Production Team in promoting quality service to customers

•Works with clients requesting graphic designs or layout work; recommends and develops ideas according to the intent of presentation .

•Works closely with Account Manager, Customer Service Representative and other staff members to meet or exceed customer satisfaction and service.

•Ability to train and to provide advisory requirements to customers for digital files preparation.

•Operates and maintains all graphic printing equipment.

•Ability to facilitate the finishing of graphics, including laminating, mounting and trimming.

•Handles the material inventory and ordering of prepress department. Work with vendors for weekly and monthly orders.

•Assists in people management that includes training, timekeeping for time keeping for overtime schedules.

•Assists in the preparation of billing statements and monitoring of accounts

August 1994- April 1999
Globalware Solutions (Digital Imaging Corporation)
Redwood City, CA 94063 USA

•Responsible for pre-flighting all incoming digital files to specifications, generate proofs and check for quality deficiencies at all stage of prepress production.

•Output film in an image setter, perform final proofing to meet customer specifications and satisfaction.

•Oversee/perform maintenance of developers and proofing equipment.

August 1989- July 1994 GRAPHIC ARTS PROOFER
Balzer Shopes, 175 South Hill Drive, Brisbane CA 94005

•Creates bluelines, overlays, veloxes and color proofs according to client specifications.

•Maintain the daily and weekly calibration of equipment.

•Handle the material inventory of proofing department.

•Carry out the daily receiving, shipping and delivery functions.


•Excellent verbal and written communication skills. Fluent in Filipino and American English.

•Effective negotiation and diplomacy skills.

•People management regardless of nationality.

•Excellent knowledge of professional publishing applications for Mac OS (Macintosh) or PC (IBM) including: Quark Xpress, Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Acrobat, Adobe Photoshop, Acrobat Professional and related prepress industry standard applications and Microsoft tools.

•Can operate Apogee X rip and Accento II Plate Maker, EPSON PS Printer including large format digital printer, vinyl plotters and laminators.

•Knowledge of PDF and postscript files and PDF plug-ins

•General knowledge of utility programs such as file compression, disk repair, print spoolers, PC to Mac and Mac to PC conversion processes.

•Can work in a fast-paced environment with multi-tasking ability

•Excellent Customer Service.
Skills (2) Rating
Graphic Design