KRISTINA IOVINE
235 Dearborn Rd Lot 9; Pembroke, NH 03275 603-369-9842 kristina.iovine@live.com
SUMMARY OF QUALIFICATIONS
Innovative professional with 15+ years of progressive experience within the metals industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.
? Expertise in steel sales, pricing strategies, customer relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.
? Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity.
? Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
? Excellent computer skills; proficient with Microsoft Word, Excel, Outlook, Timberline, Steel Plus, Metalware, CRM and AutoCAD 2004 and able to learn proprietary systems/applications quickly and easily.
? Working knowledge of Adobe In Design, I Contact and Omniwin and several other applications.
? Excellent interpersonal communications skills, both oral and written.
? Polite, professional phone manner.
? Ability to multi-task and wear many hats in a busy, small office environment.
? Ability to work independently or as part of a team.
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EDUCATION
Accounting
Southern NH University – Manchester, NH (50% complete)
? GPA 3.7/4.0
Certifications
National Computer Science Academy
Microsoft PowerPoint 2002
Microsoft PowerPoint 2007
Microsoft Word 2000
Microsoft Word 2002
Microsoft Access 2002
Windows XP Professional
Windows 2000 Professional
Office 2007
Microsoft Word 2007
Microsoft Excel 2007
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PROFESSIONAL EXPERIENCE
Central Steel Supply – Marlborough, MA May 2009 – present
Sales Manager/Marketing and IT Coordinator (Oct 2011-present)
? Coordinated the various consultants used to maintain our business enterprise system, phone system and computer network.
? Assisted in the implementation of several new operational procedures (i.e. entering sales orders, machine costing, internal document flow)
? Designed and successfully completed several marketing campaigns utilizing email marketing methods
? Trained each internal department on software updates and/or new packages as needed
? Trained new sales people
? Supervised 6 employees.
? Prepared shop drawings as needed, both hand drawn and in AutoCAD
? Converted cad files into CNC files to export to the high def plasma machine
? Coordinated deliveries
? Coordinated shop production time
? Outsourced materials needed by customers, but not part of our inventory
? Coordinated site visits/meetings between the outside sales staff and customers
? Material takeoffs and nesting
? Myriad other duties as needed by the senior management team
Inside Sales Associate (May 2009-Oct 2011)
? One of 5 team members on a busy, fast-paced inbound call center
? Personally handled over 100 regular accounts
? Set pricing structures
? Coordinated deliveries
? Coordinated shop production time
? Prepared shop drawings as needed
? Outsourced materials needed by customers, but not part of our inventory
? Coordinated site visits/meetings between the outside sales staff and customers
? Limited outside sales duties – 4 or 5 days per year on the road
? Daily telemarketing
? Preparation of proposals
? Material takeoffs and nesting
Mill Metals – Manchester, NH June 2003 – February 2009
Inside Sales Associate/Purchasing
? One of 6 team members on a busy, fast-paced inbound call center
? Personally handled over 100 regular accounts
? Set pricing structures
? Coordinated deliveries
? Coordinated shop production time
? Prepared shop drawings as needed
? Outsourced materials needed by customers, but not part of our inventory
? Coordinated site visits/meetings between the outside sales staff and customers
? Limited outside sales duties – 4 or 5 days per year on the road
? Completed all export paperwork for Canadian clients
? Interfaced with Super Distributors and Mill contacts for procurement of inventory
? Booked off of mill rollings to maintain a “just-in-time” inventory
? Daily telemarketing
? Preparation of proposals
? Material takeoffs and nesting
N. H. Steel Fabricators – Goffstown, NH March, 1997 – June 2003
Project Management Assistant (2001-2003)
? Attended jobsite meetings
? Obtained field measurements
? Issued subcontracts for all buyout items for the entire project management department
? Maintained production schedule and work-in-progress database
? Working knowledge of the following standard AIA (American Institute of Architects) Documents: A100 series contract documents, A201, A305, A310, A312, A401, A701 and G714
? Proficient in preparation and submission of the following standard AIA (American Institute of Architects) documents: A401, G701, G702, G703, G707 and G707A.
? Proficiency in reading construction blueprints
? Prepared submittals to architect/general contractor
? Tracked change order requests
? Imported jobs from estimating software into project management software
? Prepared all correspondence between project management department and clients
Contract Administration/Purchasing Agent (1997-2001)
? Purchased all materials needed for production including, but not limited to, raw steel, paint, fasteners and prefabricated items
? Met with vendors
? Obtained certificates of insurance and bonds required for new contracts
? Prepared new contract information packets required by general contractors
? Prepared certified payroll affidavits
? Processed time cards for weekly payroll and job costing
? Maintained/adjusted inventory as needed
? Prepared all billing documents
? Batched and coded invoices for accounts payable department
? Supervised Administrative Assistant
? Prepared union payroll paperwork for site crews
? Posted daily cash receipts for self-storage division of company
? Posted billing entries to the general ledger for self-storage division
? Set up self-storage division in QuickBooks Pro
? Prepared 10-day demand letters
? Promoted to position listed above
Administrative Assistant (1997-1997)
? Answered multi-line phone system – screened all phone calls
? Maintained project files
? Prepared outgoing correspondence and parcels
? Prepared certified payroll affidavits
? Obtained blueprints and specifications for estimating department
? Prepared bid proposals in accordance with AIA requirements
? Processed all incoming mail and parcels (every item was date-stamped and routed to the correct department)
? Maintained check log for outstanding print deposits
? Administered lease documents for self-storage division
? Made outgoing collection calls for self-storage division
? Cash-handling responsibilities
? Monthly lock-outs for self-storage division
? Weekly walk-through for self-storage division
? Promoted to position listed above