Miranda George
Senior Quality Assurance Analyst
EXPERIENCE SUMMARY
? Result-driven Quality Assurance professional with solid knowledge in manual and automated software testing and extensive experience in software development methodologies including both Agile (Scrum) and Waterfall models.
? Experience in analyzing Business requirements technical specifications and developing testable requirements and creating test objectives and test conditions. Preparation of Test Plan, Test Scenarios, Test Data, Test cases, Test Scripts, Requirements Traceability Matrix, Estimation, Defect Management, Root Cause Analysis and Management Reporting.
? Extensive experience in Manual and Automated testing for Web Based and Windows based applications on several platforms using HP QTP, Silk Test, Rational Robot and Selenium.
? Proven experience using test management and defect tracking systems such as HP Quality Center (ALM), Jira, Bugzilla, Issue Tracker for Lotus Notes.
? Successfully completed set of software testing projects for Insurance, Retail, Travel & Hospitality, Manufacture and logistics and Accounting domains.
? Proven expertise in creation and maintenance of Hybrid QTP framework (combination of Data Driven and Keyword Driven automation approaches).
? Experience in UI Testing, Functional, Integration testing, Systems testing, Regression testing, Ad-hoc (Exploratory), User Acceptance Testing, Business User Acceptance Testing, Production release testing and Testing Single Sign On applications.
? Proficient in Multiplatform (Windows. Linux, MacOS) and Cross browser testing (IE, Firefox, Chrome, Safari, Opera) as well as Mobile testing on different devices (Android, iOS).
? Solid SQL skills, can write complex SQL queries; functions, triggers and stored procedures for Backend testing and End-2-End testing.
? Superior analytical, troubleshooting, communication, documentation and presentation skills, fast learner and dedicated. Able to multi-task with willingness to learning new technologies/sharing ideas and can work under tight schedule.
? Self- driven and self-motivated person with great communication and presentation skills.
? Comfortable working as a member of integrated team as well as independently.
EDUCATIONAL QUALIFICATIONS
PGDBA (Spec – Information Technology)
B. Sc Electronics & Computer Science
CERTIFICATIONS
Cognizant Certified Professional Quality Assurance
Cognizant Certified Professional Travel and Hospitality
Test Process Tools: HP QTP 9.2, HP QC, Selenium, Jira, Bugzilla, Rational Test Manager, Rational Robot, Silk Test 7.1
Languages: HTML, XML, CSS, JavaScript, Java, SQL, VB.NET, UNIX Shell, VB Script, C, C++
SD Methodologies: Agile, Scrum, Waterfall
Architecture: OOP, client server, web based and mobile applications
Databases: MS SQL Server, My SQL, FoxPro MS Access, Oracle 9i
Operating Systems: Windows 2000/XP/Vista/7, Linux, Mac OS, iOS, Android
Software and Tools: MS-Word, MS Excel, MS Power Point, Microsoft Access, Microsoft Outlook. IBM Lotus Notes
Version Control System: VSS, Perforce, MS SharePoint
PROFESSIONAL EXPERIENCE
Synchronoss Technologies, PA (March 2015 –)
Project : Verizon Cloud for Android Devices
Position : QA Analyst
? Synchronoss Technologies (NASDAQ: SNCR) is a world leader in cloud solutions and software-based activation for communication services providers across the globe. Proven and scalable technology solutions make it easy to activate, sync, manage and optimize connected devices and services. Whether those devices are in the traditional set of handheld and desktop computers, or the emerging field of computerized vehicles, apparel, appliances, and infrastructure, Synchronoss is the catalyst that allows individuals to leverage technology through connectivity.
Responsibilities:
? Creating, reviewing & executing test cases.
? Testing the application from end to end. Involved in Ad hoc testing, Functional Testing, Regression Testing, UAT testing of the cloud application.
? Communicating with software developers on quality issues following it with bug reports. Involved in following-up for speedy defects resolution to ensure timely delivery of the application.
Environment: Mobile/Tablet Testing, Test Link, Android Device Manager
Orbitz World Wide, Chicago, IL (September 2010-December 2014)
Project : Dynamic Packaging
Position : QA Tester
? It is a NASDAQ listed company, is a leading online travel company offering Leisure and Corporate travelers a wide selection of low airfares, as well as deals on lodging, car rentals, cruises, vacation packages and other travel through Internet. The site was created to address consumers' need for an unbiased, comprehensive display of fares and rates in a single page.
Responsibilities:
? Creating requirements, Test plans, RTM and Documentation of handled Projects.
? Designing, executing and maintaining and reviewing Test Cases.
? Most of the projects handled in Agile Development – SCRUM environment.
? Testing the application from end to end. Executed the test cases in different Operating Systems and related Browsers (Safari, Firefox, IE).
? Mobile Testing in Android OS.
? Involved in Ad hoc testing, Smoke Testing, Sanity testing, Regression Testing, UAT testing, Security testing and Functional testing of the application.
? Developed Automated test scripts for sanity testing using QTP 9.2
? Involved in Black Box testing in QA, Beta and Production Environment.
? Communicating with software developers on quality issues following it with bug reports. Involved in following-up for speedy defects resolution to ensure timely delivery of the application.
? Prepared Daily/weekly status reports during testing phase and reported to the management.
Environment: Manual Testing, Automation Testing, Quick Test Pro, Quality Center, Bugzilla, JIRA, Windows XP Professional, Linux, Sun Solaris, IE, Safari, Firefox, Mozilla, Android OS
Chubb & Sons, Whitehouse Station, NJ (September 2008 – June 2010)
Project : Masterpiece Real Time Systems
Position : Sr. Test Specialist
Chubb & Sons is a leading Insurance company offering personal and commercial insurance. The Chubb Corporation was formed in 1967 and was listed on the New York Stock Exchange in 1984. It ranks among the top 11 publicly traded insurance organizations based on revenues in the United States. With approximately 12,600 employees throughout North America, Europe, South America, and the Pacific Rim, Chubb serves property and casualty customers from some 120 offices in 28 countries around the globe. Chubb works with 8,500 independent agents and brokers worldwide.
Responsibilities:
? Creating Test Plans, Test Reports.
? Creating, Reviewing & Executing test cases.
? Testing the application from end to end. UI testing, Ad hoc testing, Functional testing, System Testing, Regression Testing, Mainframe testing, Security testing and Back End Testing, Policy Paper Testing, Testing e-mails.
? Identified defects were reported using Quality Center.
? Communicating with software developers on quality issues following it with bug reports. Involved in following-up for speedy defects resolution to ensure timely delivery of the application.
? Participated in weekly status meetings, and conducted demos for team members, and documented the proceedings.
? Estimated the Change Requirements for Individual Releases
Environment: Manual Testing, Quality Center, Windows XP Professional, Mainframes, Issue Tracker for Lotus Notes
Cognizant Technology Solutions (April 2004 – May 2008)
Projects : Intuit Real Estate Solutions (IRES), General Motors Supply Power (GMSPO), General Motors Owner Center (GMOC), PO Harmony – Duty Free Shoppers (DFS),
Position : Associate
It is a NASDAQ listed company, is a leading online travel company offering Leisure and Corporate travelers a wide selection of low airfares, as well as deals on lodging, car rentals, cruises, vacation packages and other travel through Internet. The site was created to address consumers' need for an unbiased, comprehensive display of fares and rates in a single page.
Responsibilities:
? Creating Test plans, Test Cases, Test scripts, RTM and Test Reports
? Designing, executing, maintaining and reviewing Manual & Automated test cases (Functional & System test cases).
? Projects handled in Agile – Scrum model.
? Involved in Ad hoc testing, Smoke Testing, Sanity testing, Functional testing, Regression Testing, UAT/BAAT testing, Security testing, Back end testing. Testing Single Sign On applications. Setting up the data for UAT and BAAT Environments.
? Developed Automated test scripts for sanity testing using QTP 9.2
? Involved in Black Box testing in QA, Beta and Production Environment. Pre Production and Production Testing.
? Communicating with software developers on quality issues following it with bug reports. Involved in following-up for speedy defects resolution to ensure timely delivery of the application.
? Prepared Daily/weekly status reports during testing phase and reported to the management.
? Client Management and leading 12 member QA team.
? Used Rational Clear Case for Requirements and Test Plan.
? Defect reporting, tracking, retesting using Quality Center and Documentation of recurring defects.
? Performed Backend Testing by using SQL statements for the purpose of several inserts and updates. Developed procedures and triggers using SQL programming.
? Used Tools for creating automated test scripts using QTP, Silk Test And Rational Robot - Created Frame files, consolidated the Scripts, Run the regression Scripts.
? Testing IVR system.
Environment: Manual Testing, Automation Testing, Agile – Scrum, Test Director, Rational Robot, Rational Clear case, Winrunner, QTP 9.2, Quality Center, VSS, Silk Test, Windows XP, Windows NT, Java, JSP, Oracle 9i, VB, SQL.
NIIT, Bangalore, India (2003 April – 2004 April)
Project : Effort Tracker
Position : Programmer & Test Engineer
NIIT is a service offering and training institution having many clients. The objective of this project is to track time and effort of the resources working in different projects across the organization.
Responsibilities:
? Application Development using VB.NET, JAVA, SQL
? Component/ Functional/System/Sanity/Adhoc Testing. Analyze Application/System/ Security errors.
? Performed Backend Testing by using SQL statements for the purpose of several inserts and updates. Developed procedures and triggers using SQL programming.
? Documented issues and verified fixes. Communicating with Team Lead on quality issues following it with bug reports.
? Scripting using Automation Tool - Winrunner for the sanity tests and consolidation of created scripts.
Environment: Development, Manual Testing, Winrunner, Test Director, VB.NET, MS SQL 2000, Windows NT
Keltron, India (2002 November – 2003 April)
Project : Micro controller based Video Conferencing System.
Position : Trainee
Keltron, Kerala State Electronics Development Corporation Limited, is a public sector electronics company located in Kerala, a state in India. The company is under the direct control of the State government of Kerala. The registered name of the company is Kerala State Electronics Development Corporation Limited (KSEDC Ltd).
Currently, major products of the company include mines for Indian navy and various parts of Rockets for Indian space research organization ISRO. The company also produces basic electronic components such as capacitors, transistors, resistors, diodes, PCBs on a large scale for the Indian market. It also provides services in the field of information technology, animation, and web designing. It has recently established a division for geo-informatics services.
The objective of our project is to conduct video conferencing between the various departments in a company with the aid of a micro processor.
Responsibilities:
? Microprocessor Programming.
? Testing of the device, Analyze/Debug System errors.
Environment: micro controller IC8031, Decoder IC74HC138, Cross point Switch IC, MAX4456, Video Buffer IC MAX 497