Ellen Fleischer

Freelance Editor & Creative Writer

Location:Toronto, Ontario, Canada
2 Skills

? Dynamic editor with proven track record in proofreading, editing, fact-checking, and written and verbal communication. Proficiency in MS Word, Excel, PowerPoint, FrameMaker, HTML, and CSS.
? Focused and conscientious with reputation for meeting tight deadlines.
? Solid interpersonal skills

Qualifications Summary

? Copy edit online magazine.
? Revise press releases for posting to News section of website.
? Edited two independent comic books.
? Copy edited high school textbook.
? Edited and proofread Customer Care departmental newsletter.
? Consistently met all production deadlines.
? Edited news and advertising copy for national real estate publication.
? Proofread all advertising copy, correcting over 90% of all errors on first pass.
? Proofread short stories, poems, vignettes and other written material on voluntary basis.

? Interview comic book professionals for online magazine. Polish interviews to run as feature articles.
? Write feature articles for online magazine.
? Revised internal procedures manuals for IT outsourcing company.
? Contributed 1-2 feature articles monthly to Customer Care departmental newsletter.
? Ghost-wrote executive greetings.
? Created promotional flyers for in-house contests.
? Drafted memos, Policy and Procedure updates, and outgoing written communications.
? Rewrote advertisements as necessary, conveying all details in clear and attractive format.
? Wrote, produced, cast, and appeared in two dramatic presentations.
Previous Professional Experience
Citi Cards Canada
? Resolved escalated customer concerns, both by telephone and in writing. Routinely met and/or exceeded departmental standards for call quality and average handle time.
? Served as primary liaison between call centre and credit card insurance provider to speedily resolve disputes and complaints.
? Coached frontline customer service representatives on how to meet customers’ expressed and unexpressed needs.

Employment History

Managing Editor September 2014 – Present
Self-Publisher! Magazine/Indyfest Magazine, Madison, Ohio

Copy Editor/News Editor/Writer/Interviewer June 2012 – Present
Self-Publisher! Magazine/Indyfest Magazine, Madison, Ohio

Editor/Proofreader/Technical Writer (Freelance) November 2012 – January 2013
Various clients

Copy Editor February 2012 – May 2012
JEd Institute, Toronto, Ontario

Senior Customer Care Associate November 1999 – August 2011
Citi Cards Canada, Mississauga, Ontario

Departmental Newsletter Co-editor March 2008 – November 2010
Citi Cards Canada, Mississauga, Ontario

Volunteer Experience

Proofreader/Editor (various clients), Toronto, Ontario
Publishing Intern, Robert Davies Publishing/Editions Etincelle, Montreal, Quebec
Section Editor, Old McGill Yearbook, McGill University, Montreal, Quebec


Honours Graduate Certificate in Technical Communication, Seneca College, Toronto, Ontario 2012
Certificate in Publishing, Ryerson University, Toronto, Ontario 1996
BA in English Literature, Minor in Russian, McGill University, Montreal, Quebec 1994
Skills (2) Rating
Creative Writing