Katrina McKinnon

Freelance Technical Writer & Document Designer

2711
Location:Calgary, Alberta, Canada
Profile:https://www.freelanced.com/katrinamckinnon
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Katrina McKinnon


QUALIFICATIONS

• Qualified technical writer with 8+ years in software and oil and gas industries.
• Excellent communication and interpersonal skills – both written and oral.
• Works well in a team environment, as well as individually.
• Experienced at interviewing, and working with a range of subject matter experts in all departments.
• Strong analytical thinker with exceptional problem solving and troubleshooting abilities.
• Experienced in an engineering environment, as well as working extensively with P&IDs.
• Detail oriented with expert editing skills.
• Educated in the principles of adult learning and posseses inventive research skills.
• Experienced with defining learning objectives and needs analysis.
• Flexible and embraces change; innovative and able to think ‘outside the box’.
• Professional, accountable and understands the importance of confidentiality.
• Exceptional teamwork ethic and proven management experience, including agile and roadmap projects.
• Solid understanding of the software development life-cycle and experienced in ITIL application management.
• Extensive software skills, including:
• Expert level Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Visio), Microsoft 365
• Lectora, SnagIt, Photoshop, Camtasia, Madcap Flare, Smart Draw, Salesforce CRM, SharePoint, LiveLink, Target Process Project Management
• Adobe (Acrobat, Captivate)
• Working knowledge of HTML, JavaScript, XML and website content development and management
• Database navigation and database support tools
• QTI and XML conversion, including QuestionMark Perception conversion

WORK EXPERIENCE – Technical Writing

Innovatia
Apr 2014 – Present
Senior Technical Writer – Contract

Suncor Energy
• Developing standard, guideline and process documentation for multiple teams, including maintenance and reliability, major projects and legal.
• Peer editing and QA for documents prior to client release.

Cenovus Energy
• Using P&IDs to develop new plant manuals for operator training on multiple plant systems.
• Working closely with Engineers to ensure information was complete and accurate.
• Peer editing and QA for documents prior to client release.
• Developing and implementing styles for existing documentation to streamline future document development.

Cortex Business Solutions
May 2010 – Apr 2014
Senior Technical Writer – May 2010 – Oct 2011
Team Lead, Training - Oct 2011 – Nov 2012
Team Lead, Customer Support and Training - Nov 2012 – April 2014
• Creating and maintaining technical documents for a procurement application with a clientele of numerous large oil and gas and energy sector companies, including user manuals, quick reference materials, installation guides and on-line help modules.
• Developing training delivery materials, such as training video modules and webinar presentations.
• Delivering live training and demonstrations for clients and internal operational teams on for all applications and enhancement releases.
• Documenting internal processes, systems, applications and work flows.
• Managing website content for the training and learning suites of all clients.
• Assisting Business Analysts and Project Managers with usability and system requirements for the implementation and deployment of projects and services.
• Developing change management communications for all application deployments.
• Designing and implementing new call center phone solution.
• Overseeing all active projects and managing team of writers and trainers to ensure project timelines and deliverables are met.
• Reviewing and editing documentation produced by the technical writing team, as well as all internal and marketing materials.

iLearn Solutions, Inc.
Jan 2006 – Dec 2009
Lead Technical Writer/Project Manager
• Creating learning content including on-line courses, skills assessments and modularized training.
• Reviewing and editing all deliverables from a team of writers.
• Converting course and assessment content into multiple delivery formats.
• Developing and implementing company style guide to standardize all course and assessment materials.

EDUCATION

Mount Royal College
2006 - Technical Writing Certificate

Confederation College of Applied Arts and Technology
1997 - Early Childhood Education Diploma – Graduated Dean’s List

Lakehead University
1995 - Major in Mathematics, minors in French and Sociology