MICHAELA A. QUALTIERI
STUYVESANT, NEW YORK 12173
Columbia Greene Community College
Teaching Assistant Certificate, 2007
Certified Mandated Reporter Certification, 2007
University of Phoenix
Candidate, Business Management, 2003-2005
Columbia Greene Community College
Associates of Science, Fine Arts, May, 1998
Alliance for Positive Health, Albany, New York
NYS Certified Health Insurance Navigator/ Pre-Enrollment Specialist 2014-Present
Responsibilities include managing the health insurance hotline for the agency. Able to handle high pressure phone calls, politely and professionally, while answering callers questions and educating the consumer. Appointments are made with appropriate Field Navigators, ensuring consumer knows exactly what information to bring to appointment. Directions to facilities are given for each appointment. All consumers that need assistance elsewhere are given the proper referral information to direct them to their preferred outcome. Knowledge of many local and state resources available to assist consumers. Responsibilities also include in-person applications assisting individuals in obtaining health insurance through the NYS of Health Market Place. Must follow all rules and expectations of NYS as well as all HIPAA and privacy compliance's of the Alliance for Positive Health. Ability to read Federal tax form 1040 and convert information into NYS of Health application. High degree of listening skills needed to process applications without delays. Also responsible for applications in the field for home bound individuals and filling in for co-workers when needed. A great amount of Outreach and Education is conducted in the field as well as from the office. Data entry on all consumers I meet with or refer out to other agencies must be completed within 24 hours of contact with the consumer. Detailed follow up is necessary on applications that await document review by the state. Other duties include acting as Office Assistant to Office Manager when needed.
COARC, Mellenville, New York 2012 - 2013
Individual Support Worker
Responsible for ensuring that assigned services (per the individual’s Plan) are provided within the standards established by the Managing Employer; act as a role model for the individuals served while providing services. Develop and maintain an effective working relationship with the individual being served and their family members; provide for the confidentiality of the individual served and their families; provide a safe and healthy environment. Ensure that all services provided are geared to promote personal growth, skill acquisition and community inclusion per the individual’s Plan; ensure that the services are meaningful to the individuals served by encouraging and respecting their choices; ensure that services provide the individual with appropriate social and recreational activities. Provide a planned schedule for the individual two months in advance; Provide transportation during program times to activities, tutoring, appointments, etc.; Provide meal preparation; provide positive learning experiences while teaching life skills (cleaning, cooking, hygiene etc.); Provide positive encouragement and reinforcement when individual struggles with difficult behaviors. Document daily activities, progress, and behaviors. Assist in educating the individual on healthy eating. Assist in school work and school projects.
Columbia Memorial Hospital, Hudson, New York 2006 – 2012
Responsible for multi-phone-line system, maintaining calendars, scheduling conferences, etcetera, preparing monthly client statements, i.e., posting of out-of-pocket expenses and payments, and various administrative duties; responsible for application of applicable insurance for each client; responsible for extensive client contact requiring excellent communication skills along with an aptitude for keeping clients satisfied; assistant to doctors and support staff.
Combined Life Insurance Company, Latham, New York 2005 – 2006
Responsible for team management including, but not limited to, sales, recruiting and accounting.
Squeaky Clean Reflections, Valatie, New York 1996 - 2006
Sole Proprietor – Cleaning Services
Responsible for cleaning services for residential and commercial properties, including, but not limited to, extensive client contact, advertising, recruiting, payroll, scheduling, etcetera.
Little Beginnings Preschool, Fort Lauderdale, Florida 1994-1995
Responsible for assisting in preparation for daily activities in the classroom, including, but not limited to, organizing daily program, overseeing children, preparing the classroom, etcetera.
Proficient in Quickbooks Pro, Word, Excel, Outlook Calendar, ADP, Scotland Yard, payroll and insurance policies. Able to take direction and work independently with little supervision. Proficient Personal Assistant and Project Management skills.