Skills summary
* Over 11 years experience shaping, overseeing and delivering high-profile programmes of work across a wide range of project methodologies
* Designing creative, collaborative and tailored processes
* Shaping and delivering effective organisational strategies across a broad range of sectors
* Building long lasting client relationships, at all levels
* Managing and motivating teams and individuals
* New business development – developing opportunities, new business strategies, proposals and pitches
* Communications – creating and delivering rich communication strategies, visual presentation and product materials, negotiations, presenting and facilitating workshops
Career history
?Nike
Consultant
June 2013 – Jan 2015
Portland, US
Consultant within the digital Consumer Profile Team at Nike.
My role often changed depending on the challenges at the time
• Communication strategies and practices
• Change management
• Developing internal processes and ways of working
• Managing specific programs of work and initiatives
• Market research and industry analysis
• Integrating design and user experience practices into the engineering and product
development processes
• Creating engaging presentation and communication materials and tools...
My last task was setting up and managing the Product Adoption Program
• Managing and building stakeholder relationships across the organisation
• Raising awareness of the portfolio of products and services available
• Working with Senior Leadership, Product and Engineering teams to improve our
products and how customers consume them
• Managing enjoyable, effective and long lasting integrations
• Helping to develop our internal communications, consultative services and product materials
?• Developing scheduling, tracking and reporting processes and tools
WilsonFletcher
http://www.wilsonfletcher.com
Program Director
November 2007 - February 2013
London, UK
Programme Director | October 2011 - Present Programme Manager | July 2010 – October 2011 Project Manager | November 2007 – July 2010
I was at WilsonFletcher for over 5 years. I initially started as a Project Manager, then went onto to become the Programme Manager and then the Programme Director.
As Programme Director across the London and Sydney offices I was responsible for new business development, senior account management and the execution and delivery of programmes - making sure we always delivered high-quality outcomes, making sure it was an enjoyable experience for all and building long lasting relationships with our clients.
I worked with all of the team members (designers, engineers, researchers, strategists, operations...) to develop effective, creative, collaborative and quick to market methods.
I looked after a talented Project management team who managed large and often complex strategy, design, user insight and new product development programmes, for various high-profile international clients - including organisations such as, News Corporation, News International, Bauer, EMAP, IPC, BT, Dennis Publishing, Experian, WGSN, Local Government, Cap Gemini, Which? and many more.
Key responsibilities:
• Shaping and overseeing the execution and delivery of the programmes of work
• Senior Account Management
• Building strong client relationships and opportunities
• New business development. Sourcing new opportunities, writing proposals and
presenting at pitches
• Creating and managing tailored programmes (ranging across Agile, Lean, Waterfall
and various Rapid methodologies)
• Managing and developing the project management team
• Managing large full life cycle projects - from conception to delivery
• Developing engaging, visual and effective programme materials and tools - tailored
to the customers
• Supporting digital strategy and product development
• Presenting, facilitating meetings and running workshops
• Financial tracking, managing budgets and reporting!
?
Key Achievement:
I successfully managed and designed the user experience and service design stream for an exciting new digital product we were developing for one of our large international publishing clients. This was a multi-platform, ground-breaking product involving very high-profile senior stakeholders. We had a design and strategy budget of 1.8 million. I worked with the senior stakeholders and teams in the London and New York offices to help gain buy-in and shape the final product. We received a lot of praise and great feedback about the programme and the product itself. This opportunity came about from a recommendation following a previous project I managed for the client so it was great to be able to do more with them.
Royal Society of the Protection of Birds (RSPB)
http://www.rspb.org.uk/
??Intranet Manager
July 2005 - October 2007
Bedford, UK
Intranet Manager | June 2006 – October 2007 Intranet Co-Ordinator | July 2005 – June 2006
!As the Intranet Manager of the RSPB I helped launch and went on to manage the first ever intranet within the company. I managed the day-to-day running of the site, its growth, projects and promotion. As the first intranet it faced many political challenges so a large proportion of my time was spent on promotion and finding new ways it could benefit the business – this led to taking on a lot of the internal communications and working closely with departments to improve their ways of working.
Key responsibilities:
• Managing the day-to-day running and development of the site
• Managing the Content Management System and all of the content for the site
• Line-Managing the Junior Editor
• Managing the ongoing PR and external networks
• Managing project developments including taking briefs and arranging editorial,
design and infrastructure resources to deliver creative solutions
• Budget management, including forecast, allocation and expenditure
• Promoting and increasing internal usage to meet benchmark targets
• Building and developing key relationships with stakeholders
• Management and training of authors
• Sourcing, editing and creating written content to usability and brand standards
• Facilitating usability workshops and testing !
?
Key Achievement:
Within the first year of launching the intranet, global usability consultants Nielsen Norman Group listed us as one of the top ten intranets in the world for 2007. We were the only intranet in the UK that made it into the top ten, and being listed alongside companies such as Microsoft, National Geographic and Infosys was a massive achievement for our small team of four. Our success led to my being invited to talk at conferences and visit other charities like WWF to provide advice and help them develop their intranets.
Department for Education and Skills (DfES)
Communications and Information Manager
September 2002 - May 2005
London, UK
Communications and Information Manager, Improving Behaviour and Attendance Division | October 2003 - May 2005
Deputy Ministerial Correspondence Manager, Private Office | September 2002 - October 2003
Communications and Information Manager
I looked after the key communications channels and the flow of information for the Improving Behaviour and Attendance Department, including responsibility for ensuring our division met the Whitehall targets for handling responses to the public, No.10 and MPs.
Key responsibilities:
• Managing key communications channels - correspondence systems, conferences, events, website and pilot projects
• Troubleshooting throughout the division to create and deliver communications solutions, e.g. conferences, networking, negotiating deadlines and resolving case work issues with key external and internal stakeholders
• Co-ordinating and contributing to briefings, parliamentary questions, ministerial replies and correspondence with the public to meet Whitehall targets and standards
• Project managing a pilot project to centralise all correspondence to Runcorn and improve time and costs performance
• Forecasting, measuring expenditure, and reporting on Divisions budget
• Managing the divisions internal communications to improve performance and
cross-team working
• Facilitating workshops and training teams on quality written communications to !the public
Key achievement:
Our division was one of a few that were asked to pilot moving the handling of customers and MPs policy queries to a central team in Runcorn. I held training workshops and worked closely with the internal managers and Runcorn teams to come up with a process that still maintained a high-quality service, but was a more efficient process. The processes I came up with and the day-to-day management worked so well that we were highlighted as the benchmark division and the pilot was successfully rolled out across central government using our processes.
Deputy Ministerial Correspondence Manager
The role of our team was to ensure all incoming correspondence from the public and MPs were replied to by the correct policy team and Minister to Whitehall standards. As the Deputy Manager I was also responsible for managing the team and office while the overall manager was away.
Key tasks:
• Managing and negotiating responses and deadlines with MPs’ offices, Ministers’ offices and policy staff to meet Ministers’ preferences and Whitehall-set targets
• Producing performance reports for Whitehall, Ministers’ offices and Senior Private Office Managers
• Building key stakeholder relationships to improve efficiency and quality of responses
• Helping manage and develop a team of seven Ministerial Correspondence Officers
• Managing ‘Machinery of Government’ changes - where Government policies and
Ministers change at very short notice
Pensions Officer, Benefits Agency Bedford
February 2001 – September 2002
Telephone Fundraiser and Coach, Pell and Bales, Bedford
October 1999 – February 2001
Temp in customer service roles telesales, retail and admin roles
April 1998 – October 1999
Education
St Martin’s College of Art and Design, London, 2011
Art Direction short course - A
Open University, Online Study, 2005 - 2007
Various humanities and arts short courses - D – B’s
Hastingsbury Upper School, Bedford, 1994 - 1998
GCSEs:
Art and Design (Graphic Design) - A
Maths, English Literature, English Language, Physics, Chemistry, Biology, Geography, Art – C
Engineering - D