Michelle Noonan

Freelance Writer & Technical Writer

Location:Melbourne, Victoria, Australia
2 Skills
Professional Statement
To obtain a rewarding, fulfilling and exciting new career path full of opportunity and reward within an organization who has a strong mission statement and enjoyable culture.
I have spent the last few years continuing personal studies to complete my ambition to release my first book. I also plan to start performing concert piano and join a theater group in 2015.
My plan is to return to the workforce in a casual or contract position.

January 2013 – Present (Melbourne Area, Australia)
My first poetry book is now released and available on Amazon. My motivation in taking a career break was to complete one of my ten year goals.
1 recommendation
Salvatore Pittore
She is a poet sensitive and enthusiastic about her new business, so I also will participate with joy in the draft Michelle Anne Noonan illustrating her poetry with my art.
May 22, 2014, Salvatore was with another company when working with Michelle at Home
Sensual Whispers - Published Poet on Sale now at the Xlibris bookstore

Internet Banking Support Advisor
National Australia Bank
May 2010 – January 2013 (2 years 9 months) Wantirna
Started in a temporary role, contracting for an agency. Became permanent quite quickly.

Job Description

Problem solving technical issues with customers
Email queries from customers
Achieving and monitoring stats - AHT / Quality Results / Abandoned Calls
Quality Monitoring / Assurance
Training / Coaching and preparation of training manuals
Team meetings
Performance Management

Dealer Support Team Leader
Daimler Chrysler Financial Services / Mercedes Benz Financial Services
October 2003 – September 2008 (5 years) Mulgrave
Job Description

Promote and up-sell all MBFS finance and insurance products
Preparation of documentation for refinancing options, new car loans and insurance.
Achieve sales targets and retention rates
Follow up activity for finance and insurance leads
Motivate and empower staff members
Training and coaching of staff members and preparation of training manual for the implementation of a CRM system (key project member)
Perform end of month functions, including statistics and report for the management team
Completing performance reviews
Monitor sales targets to ensure they are met at month end
Attend management meetings and conferences
Interviewing people for new positions and involvement in the recruitment process

1 recommendation
Michelle Campanilla
Business Analyst at Mercedes-Benz Financial Services
Michelle is a great leader! Her stakeholder management and interpersonal skills are exceptional! She was passionate and decisive and consistently supported her team to help them achieve their professional and personal goals. She's one of the few managers that I've had that have truly cared for my welfare.
November 13, 2014, Michelle reported to me at Daimler Chrysler

IT Project Co-coordinator
Amcor Fibre Packaging
March 2002 – August 2003 (1 year 6 months) Box Hill based (mobile contract role)
Working on a new online ordering system, training staff and customers alike on how to use it. I got to travel around Victoria implementing the new system and training internal staff and external customers, this element of the role I enjoyed. Testing, data entry analysis and general co-ordination of the project including technical writing and manual creation. This was a contract role through McArthur Management.

Senior Account Executive
Independent Print Media Group (Newsagent Direct Distribution)
February 1999 – June 2002 (3 years 5 months) Noble Park Vic
For three years in this role, I was responsible for developing $2.5 Million turnover. I was a key member of the Marketing team. The only Account Executive in Melbourne, hired specifically for ACP Publishing. I also have a letter of thanks from them for my work and dedication to their portfolio of publications.

Job Description

Ensure publication deadlines are met for 12 weekly magazines.
Communicating with Ansett Australia regularly to ensure deadlines / deliveries
To maintain existing client relationships and follow up on new business queries within Victoria
Monitor scheduling of magazines
Reporting and presenting sales information to the publishers in an acceptable format (Microsoft suite)
Maximize sell through percentages on all titles within my portfolio
Ensure end of month processing deadlines are met
New Business Development
Technical Writing

Sales Consultant
July 1998 – January 1999 (7 months) William St, Melbourne
Selling advertising space for White Pages using a predictive dialer. Selling advertising space to new and existing clients

Loan Officers (Account Management)
National Australia Bank
November 1997 – July 1998 (1 year months) King Street, Melbourne
Personal loans / Car Loans (secured and unsecured) / Home Loans /Mortgages / Mortgage Insurance (documentation preparation) / Mortgage Insurance / GAP cover / Customer service

Telesales Consultant
RACV Insurance Australia
April 1995 – October 1996 (1 year 7 months) Noble Park
Skills (2) Rating
Technical Writing