• Communication degree, University of Technology, Sydney – 1988 (complete).
• Arts degree, University of Tasmania – 1978 (incomplete - majored in English Literature).
• Economics degree, University of Tasmania - 2000/01 (incomplete).
• Volunteer Adult Literacy tutoring course
• Certificate IV: Workplace Assessment and Training
(in reverse chronological order)
Nov 2013 – June 2014
Thales Australia Pty Ltd
• Edit all documents written for the Defence Next Generation Desktop Project.
• Implement a process, in alignment with company policy, for the creation, management, quality assurance and delivery of documents.
• Re-design the generic template.
• Liaise with project management staff.
• Improved the presentation of documents delivered to the client.
• Established tighter control over document management and in doing so reduced errors in document identification and management.
March – June 2013
• Write the online help text for the Tertiary Protection Service (TPS), a system designed to assist overseas students when educational providers default on the delivery of courses.
• Liaise with business analysts within DEEWR and the TPS business subject matter experts at Innovation.
Nov 2012 – Feb 2013
Commonwealth Superannuation Corporation
• Write the Disaster Recovery Plan (DRP) and a range of quick reference guides as the need arose.
• Liaise with system engineer (consultant) and other IT administration staff.
• Search databases and networks to source existing documentation for the DRP.
• Analyse disaser recovery procedures with regard to off-site storage of back-up tapes.
• Opened up the communication between the IT staff and other units within the organization and an external organisation, encouraging collaboration and informing them of the IT unit’s activities.
Dec 2011 – June 2012
• Collate the information required to complete the Security templates for a number of systems.
• Interview personnel to obtain the relevant technical information.
• Search databases and networks to source existing documentation for the purpose of extracting information for legacy systems security documentation.
• A good rapport with staff, facilitating collaboration.
• Provided advice on the structure, pitch and content of security templates.
May 2011 – Nov 2011
• Edit all documentation produced by the Enterprise Architecture Office (EAO).
• Advise EAO staff on the presentation, expression and grammar of content.
• Collaborate with EAO staff to determine the correct content for the EAO Corporate and Service web pages. Collate the necessary documents and information for the Web Graphic Designer.
• Rearrange the electronic filing (Sharepoint) in accordance with the Records and Information Management guidelines.
• A good rapport with staff which facilitates easy collaboration.
• A filing system which enables staff to filter records so as to find documents more easily.
• Clear, readable documentation.
November 2010 – April 2011
University of Canberra
• Work with the Business Analyst (BA) and Web Designer to determine the content and structure of the new staff website.
• Research, collate and rewrite information as instructed by the BA.
• Create new content when needed.
• Liaise with university staff to ascertain their requirements, i.e. complete revisions of the website according to final feedback from administrative staff.
• Edit all aspects of the staff website.
• A website with meaningful, relevant and easily understood information that realistically serves the needs of the University staff.
July 2010 - August
Department of Environment, Water, Heritage and the Arts (DEWHA)
• Write an on-line user guide, facilitator guide, quick reference guides, PowerPoint presentation and exercises for DEWHA’s Water Entitlement Purchasing System (WEPS). WEPS was built with SAP technology.
• Conduct training on the general navigation and use of WEPS.
• Documentation and training for a system during testing and enhancements of WEPS.
July 2006 – June 2010
Quality Review System Specialist
DESIGN & DEVELOPMENT CAPABILITY, DEFENCE
• Write the content and content treatment of an eLearning course on grammar and Defence writing standards. This is a small introductory part of a suite of courses.
• Review all hard copy and on-line training materials and associated documents in accordance with set quality review standards and project schedules.
• An overall improvement in the standard of writing of documents and on-line modules pertaining to training.
• Fewer complaints in quality review feedback forms after training sessions.
May - September 2007
AUSTRALIAN GREENHOUSE OFFICE
Dept of Environment & Water Resources
• Write a user manual for the Online System for Comprehensive Activity Reporting (OSCAR). Though the user manual was largely based on an existing manual, I was required to liaise with staff to obtain further information regarding the final system developments. I worked at home to complete this task as I was also contracted to Defence (detailed in the next position description above).
• I completed the manual within a limited (self-inflicted) timeframe.
• On completing the user manual, I continued with the administrator manual, completing the first draft.
DIMENSION DATA AUSTRALIA PTY LTD
• Analyse each tender emailed by AusTender to determine whether it falls within the scope of Dimension Data Australia’s skill sets. Deliver those tender notices, which show potential to the relevant SME and Account Manager. Assist the SMEs and Account Managers, where necessary, to write their contributions and ensure that the tender is responded to correctly and contains all the information requested. Monitor the progress of the response to ensure that it is completed on time and copy edit the final version.
• Prior to my appointment tenders were being lost because of their late lodgement. The directive given by the Branch Manager was to increase the number of on-time lodgements and to motivate staff to submit information in a timely manner. This involved close collaboration with others and persistence when all seemed futile. By the end of my period of employment at Dimension Data, the tenders were being lodged on time.
AUSTRALIAN NURSING FEDERATION (ANF)
• Write the policies and procedures of all staff in the ANF. This involved interviewing each staff member, analysing the information collected, assembling that information into a comprehensive set of duties and formatting the content into easily referenced text.
• Prior to taking on the contract I determined a shorter timeframe to completion, which I assessed from the initial description of the position.
• Acted as a catalyst for change within the office and addressed the discrepancy between the perceived and actual role of each employee within the organisation.
DEFENCE HOUSING AUSTRALIA (DHA)
Write profiles of reports created in COGNOS. The profiles were initially used for training purposes. At a later date they will be placed on-line as reference material for users of the reports.
• The contract was for three months but staff training was to take place six weeks from the beginning of my contract. In response to a request from the Systems Manager, I worked weekends and extended office hours during the week to complete the profiles in time for the training sessions. I was able to forecast my activities whenever this was requested and I always delivered the profiles on time.
AUSTRALIAN SCIENCE TEACHERS’ ASSOCIATION (ASTA)
• Ensure consistency in the language and formatting of a final report, which was a collation of smaller reports submitted by schools around Australia. ASTA had invited schools to participate in a science project that required them to collaborate with their local community. The individual school reports outlined the process and outcomes of the project.
• Although contracted to proofread the document, I was able to assess the content and perform a more comprehensive edit of the text.
October 2004 -January 2005
Certificate IV : Workplace Assessment & Training
Volunteer Adult Literacy Tutor Course
January - March 2003
• Write business documentation, copy-edit marketing reports, research competitors on the internet.
• Researched competitor companies and products of Imbue Marketing’s clients in order to understand market trends.
• Copy-edited proposals, marketing reports and promotional material.
October - November 2002
• Create two Powerpoint presentations for training sessions.
• Created two Occupation Health & Safety Induction slide presentations using Powerpoint. There were a total of forty slides for each presentation.
• The work was carried out in my home office in Hobart, for Coca-Cola’s Sydney head office.
April 2001 – June 2001
TASMANIA FIRE SERVICE
• Write a brochure, newspaper advertisement and reference manual on Fire Safety Standards in public and commercial buildings.
• Liaised with the head of Fire Services, Tasmania and manager of building safety for discussions on content and graphics.
• Sourced the graphic artist for the artwork.
• Took over supervision of artwork after a breakdown in communication between the artist and the manager. The artwork was not progressing as scheduled.
• Liaised with the manager and printer regarding the final artwork.
• Completed all tasks within the set timeframe.
January 2001- January 2002
• Review all Imbue Marketing’s business documentation.
• Ensured that all documentation for Imbue Marketing was appropriate and clear.
• Wrote the promotional material for Paula Szabo (Imbue Marketing) in response to her nomination for the Clarence Council Business Woman of the Year award. She was awarded the title for 2001 as a result.
18th April – 31st Sept. 2001
Web Conversion Officer/tester
DEPARTMENT OF PRIMARY INDUSTRIES, WATER AND ENVIRONMENT
• Test the department’s new website. Transfer data from the old website to the new resource database.
• Completed testing the new “Water” website’s reporting structure on Lotus Notes. I had limited previous knowledge of Lotus Notes and testing methods.
• Migrated website pages from the old website to the new site. This was achieved by a strict deadline after which the site was to be publicly launched.
31st July – 13th Sept., 2000
SONARDATA PTY LTD
• Edit an on-line user manual written for scientific software.
• Edited on-line help files for a commercial product marketed internationally. Learnt how to use Robohelp for editing the text.
• Edited a hard-copy instructional manual at short notice and within a two-hour timeframe.
March – August 1998
Graphics and text editor
• Edit a set of training manuals for managers.
• Plagued by technical difficulties, such as the slowness of emailing large documents from the home office in Turramurra to CCA, and the non-compatibilities between Word95 and Word98 (Microsoft had just introduced Word97, Word95 was no longer available in the shops and my hired computer had the Word97 while CCA stayed with Word95), the work had its complexities. However, the upgrading of the training manuals was completed on time.
22nd September 1997 – 28th February 1998
ARISTOCRAT LEISURE INDUSTRIES
• Document the Security Gaming Machines (SGM) system, designed to manage financial transactions, security, memberships, and information on the players and staff of gaming venues. I was one of six writers and responsible for the ‘security module’.
• Entered into an Access database, all the field names displayed in the Security module, together with their definitions.
• Interviewed SMEs, and consulted the other 5 technical writers, to obtain information on the software’s functions.
• On completion of the first draft of the manuals (at the end of the contract), I was asked to extend my contract so as to help produce the second draft.
• Together with the project leader, I revised the definitions for the fields of all 6 modules and my contract was extended a second time.