Friends (1)

Kj

Freelance Researcher & Market Researcher

515
Location:North Bay, Ontario, Canada
Profile:https://www.freelanced.com/kj00074977
0
Kudos
3.0
2 Skills
$15
Rate/Hr
WORK EXPERIENCE

President/Owner
Loving Earth - Handcrafted **** products - North Bay, ON 2007 - Present
Home based business
Intense Internet Research into all aspects of the Industrial **** Industry
Worldwide. Manufacture Industrial **** products.

Customer Relations/Retention
True North Chevrolet - North Bay, ON Oct 2009 - Feb 2012
Supervisor: Paul Thompson
Customer Relations/Retention. Receiving inbound calls, making outbound calls,
Responding to customer emails. dealing with customers that came to the office.
Working with all departments to ensure customer satisfaction. Creating reports.
Create Macros, Responsible for mailing list & create mail merges.
Appointment Co-Ordinator, Service Cash Office, Body Shop Reception,
processing time tickets for payroll, Multiple office duties

Customer Relations Specialist/Relief Manager
Toyota Canada - Scarborough, ON 1998 to 2000
Supervisor: Jennifer Baron
Receiving inbound calls, making outbound calls, dealing with customers
that visited the office. Relief Manager of British Columbia Zone.
Attend regular meetings to report progress within department. Follow-up
with various staff members of Dealership to ensure customer satisfaction
has been met. Follow-up with customers. Working with all departments to
provide resolve for the customer via phone, mail & email while ensuring that
the customer was completely satisfied to the best of my ability. Multiple office duties

Customer Relations Specalist/Manager
North York Chevrolet - North York, ON 1993 to 1998
Supervisor: Susan Phillips
Receiving inbound calls, making outbound calls Manager of Customer
Relations for maternity leave. Follow-up internally on behalf of customer
satisfaction. Ensuring that the customer was completely satisfied via
phone, mail, email & in person Creating reports. Attend regular multi-department
meetings to ensure customer satisfaction is continuously being met.
Create mail merges. Work in cash office processing customer invoices.
Relief reception. Appointment Co-Ordinator. Multiple office duties

Volunteer
Whats 4 Dinr - North Bay, ON 2013 - Present
Food Preperation, Catering
Skills (2) Rating
Research
Market Research