JD Hickey

Freelance Writer & Technical Writer

Location:Montréal, Quebec, Canada
2 Skills
Documentia Inc.
President: John David Hickey
Technical Writer/Editor/Project Manager
Montréal, Québec

With over 20 years of experience, John David Hickey has the knowledge and the experience to design and write complete, high-quality, user-friendly documentation (both paper and online) for software and hardware products that can suit any situation or audience.

If your project requires a team of writers, Documentia can build a team of qualified writers, manage the documentation team throughout the project, and establish the publication standards that ensure the highest quality documentation possible.
Documentia can provide you with a one-stop shop that can cater to all of your documentation needs.

French: Spoken, Read
English: Spoken, Read, Written

IT Skills
PC / Microsoft Windows
Adobe Framemaker 10
Adobe Acrobat Pro X
RoboHelp 10
Photoshop CS5.1
PaintShop Pro X
MS Office

Bachelor of Arts in English
spec. in Professional Writing
Université de Sherbrooke, 1992

Work History

ADAM Health Solutions
Technical Documentation (C)
Montréal, Québec
October 2012 – May 2013
August 2014 - ongoing
Designed and wrote documentation for a medical research management
process for a large pharmaceutical corporation.

Miranda Technologies Inc.
Grass Valley
Technical Documentation (C)
Montréal, Québec
October 2010 – June 2011
June – August 2013
September 2013 – June 2014
Wrote Installation, User, and Quick Start documentation for a
hardware/software product that monitored video and audio broadcast
feeds over a network. Restructured other documentation for related
products so that they matched the task-based documentation style.

Technical Documentation (C)
Montréal, Québec
May 2010 – ongoing
Wrote User Guides and Process Guides for a media content distribution
system for the digital signage industry.

Bath Fitter Inc.
Process Documentation (C)
Ste-Eustache, Québec
August 2012 – March 2013
Wrote process documentation for the Payroll department on how they
prepare the pay cheques for their Canadian and American employees.

Tamaggo Inc.
Technical Documentation (C)
Montréal, Québec
July 2012 – October 2012
Wrote a Getting Started, a User Guide, and Online Help documentation
for a handheld camera that could take 360 degree panoramic pictures.

Inlynk Software Inc.
Technical Documentation (C)
Montréal, Québec
September 2011 – June 2012
Wrote a Getting Started Guide, User Guide, and Online Help for an
inventory, work order, and purchase order processing system.

Audisoft Technologies Inc.
Technical Documentation (C)
Longueuil, Québec
August 2011 – September 2011
Rewrote, redesigned, and updated a set of User Guides for a mobile and
wireless video-conferencing system.

Toon Boom Inc.
Technical Documentation (C)
Montréal, Québec
August – September 2011
Updated an existing User Guide for a 2D animation tool that allowed
artists to storyboard animated films.
Note: When I returned to Toon Boom on contract in 2011, I noticed that the
documentation still used the layout design, topic structure, and most of the
content I developed when I was a Documentation Manager (1999-2001).

MTO Telecom / Cogeco
Technical Documentation (C)
Montréal, Québec
May 2010 – May 2011
Wrote Process Guides on how the company fulfills client requests for
Internet Provider services.

Memotec Inc.
Technical Documentation (C)
Montréal, Québec
July 2008 – September 2010
Updated and maintained over 40 software and hardware guides,
including online help. In 2008, Memotec absorbed two other companies,
so I needed to re-layout, restructure, and maintain the incoming
documentation to fit the Memotec design standard (which I redesigned).

Project Management (FT)
Montréal, Québec
May 2007 – May 2008
Managed a team of seven writers for the VFX and Finishing project (a
Linux-based video/editing suite of tools). Coordinated with other teams
(R&D, QA, and PM) to ensure the documentation was accurate and
ready for each release (every six months).

Engenuity Technologies Inc.
Technical Documentation (C)
Montréal, Québec
October 2003 – June 2004
January 2005 – November 2005
February 2006 – September 2006
Produced technical documentation for their simulation software
products (military and industrial simulators).
Provided ETI with up to five writers at a time to update their
documentation sets, including user's guides, programmer's guides,
tutorials, and online help.

Business Proposal Writer (C)
Montréal, Québec
February 2003 – July 2003
Edited and standardized the business cases that CGI used to write the
various business proposals that it would send to potential clients.
Designed Word templates to standardize the layout of the business
proposals that were used to populate a proposal database.

Technical Editing (C)
Montréal, Québec
August 2002 – October 2002
Edited tutorials, User Guides, and marketing material for the 3.0 release
of the SOFTIMAGE|XSI 3D software package.

Toon Boom Technologies
Senior Technical Writer /
Team Leader (FT)
Montréal, Québec
Managed, updated, and redesigned documentation for two 2D
animation software applications (for both professional and amateur
animation studios). Also wrote and proofread articles and marketing
copy for the marketing department.
“Excellent and readable documentation.”
– excerpt from ZDNet review of Toon Boom Studio v1.0

Bell Canada/Bell Sygma
Senior Technical Writer (C)
Montréal, Québec
Wrote for a number of projects including:
* Online Help for a mainframe billing system
* Paper and HTML-based publication from a single source
* User Guides for an Intranet Web application for the Customer
Support personnel

Storm Technical Comm.
Technical Documentation (C)
Montréal, Québec
Wrote, edited, and updated documentation companies such as:
* Canadian National (cargo-tracking)
* Walsh Automation (inventory database)
* STS Systems (POS management)
* Virtual Prototypes (military simulator)

Other Interests

David is an award-winning storyteller, voice actor, and public speaker. He has been telling tales in schools, festivals, and other events across Canada since 1995.

He currently hosts a story slam series in Montreal. In 2012 and 2013, he was asked to co-host the National Story Slam during the Storytellers of Canada National Storytelling Conference.


June 2011, 2012:
Won 1st place in the Once Upon a Slam storytelling competition for both years (Ottawa, Ontario).

June 2010:
Published The Bard's New Hat, a CD compilation of stories.

February 2005:
Published You Don't Know Jack, a book/CD of a collection of folk tales.

Voice Actor
Loto-Québec, November 2011
English narrator for a training video for the Mise-o-Jeu betting system (lotoquebec.com/mise-o-jeu), released in April 2012.

ADAM Health Solutions
English narrator for medical training videos for pharmaceutical representatives.

For more information on storytelling and voice acting, please visit: johndavidhickey.ca.
Skills (2) Rating
Technical Writing